Library Technology Guides

I have posted the results the fifth annual survey of data collected on how libraries rate their current integrated library system, the company involved, and the quality of customer support. The survey also aims to gather data regarding attitudes regarding interest levels in open source ILS products. Perceptions 2011: an international survey of library automation gives the general conclusions and presents all the statistical results derived from the survey. As usual, some of the most interesting and valuable information lies in the comments offered by responders.

Just as I did for the previous editions survey, I created an interactive tool for viewing the statistical summaries and comments. The main tables in the article show statistics only for those products that had more than 15 survey responses. You can use the ILS Product Report to view the statistics on any of the products mentioned in the survey and to read the comments about that system, even if the number of responses did not meet the threshold. The comments that display have been edited to remove any text that identifies the individual or institution, preserving the anonymity of the responders. The narrative data in the comments largely corroborate the statistical responses and makes for interesting reading.

Marshall Breeding Jan 29, 2012 19:20:13 Link to this thread    

“Bringing service organizations, vendors, IT providers, librarians, and library technologists together to discuss industry and technology trends.”

The newly organized LITA Technology and Industry Interest will meet at the ALA Midwinter Meeting:

Date: Saturday, January 21
Time: 10:30 – 12 noon
Place: Dallas Convention Center A303

Co-Chairs: Marshall Breeding (Vanderbilt University), Matt Goldner (OCLC)

The LITA and Technology Interest Group has been constituted to bring together members from companies and other organizations that produce technology-oriented products and services with members from libraries that depend on them. This IG facilitates the partnerships inherent in the relationship between vendors, including both commercial companies and non-profit organizations and libraries. It spans those involved in proprietary and open source software. These partnerships include involvement in collaborative development of new technology products, beta testing arrangements, involvement with API toolkits or other development platform, and a variety of other activities.

Topics that might be addressed by the Interest Group might include:

• Strategies for strengthening positive relationships between libraries and their technology partners
• Working toward more coherent API frameworks across heterogeneous product environments
• Facilitating library involvement at earlier stages of product development
• Establishing reasonable expectations regarding vendor support and involvement at library conferences and encouraging libraries to engage with vendors at conferences in ways that increase the value of the investments made in exhibit rental, receptions, and sponsorships.
• Plan a program for the Annual Conference that highlights these topics and stimulates a dialog between libraries and industry representatives.

IG Web site: www.ala.org/ala/mgrps/divs/lita/involve/igs/industry/lit-igven.cfm

E-Mail List: lists.ala.org/sympa/info/lita-industryig

Marshall Breeding Jan 3, 2012 19:27:19 Link to this thread    

There is still time to respond to the International Library Automation Perceptions Survey conducted through Library Technology Guides. The survey will remain open for data collection through January 13, 2012. If your library has not yet responded, please take a few minutes to complete this brief survey. I also encourage you to write any comments that you might have that reflect your experiences and that you feel that other libraries should know when considering this product.

This survey collects what I hope will be useful information to help libraries become better informed about automation products available and the organizations involved with them. It’s important to have as much information as possible when making strategic decisions regarding the automation products that might best serve the library in the future. This survey collects data measuring the degree of satisfaction that libraries experience with their current automation systems and the organizations that support them and probes at their interest in current trends such as open source automation systems or the implementation of discovery products.

While the survey responses in the past four years have been dominated by libraries in the United States, I hope to increase the numbers from other regions. Toward this goal, I’ve been able to have colleagues produce translations of the survey invitation in Spanish, Italian, and Chinese. Thanks to Nieves González, Giulio Bonanome, and Nie Hua for their work. A broader international response will help increase awareness of the many automation products used in libraries outside the United States and whether the feel well served by these products.

Note that only one response per library is allowed. I do allow responses from each branch or facility associated with a library, but not from the same individual, as defined by unique e-mail address. You should work directly in the library for which you respond. I encourage each response to be considered as much as possible as an institutional response, not necessarily just the impressions of a single individual.

These survey and the reports based on their response data make an impact. Not only does it provide information for libraries to use as one element of their investigation processes for technology products, but they provide a mechanism for feedback to the organizations that develop and support the systems.

For more information and instructions on how to participate:

• Participate in the Perceptions 2011 International Library Automation Survey
• Participa en la encuesta internacional del 2011: Percepciones sobre los sistemas de automatización de bibliotecas
• Partecipa all'Indagine Internazionale 2011 sulle Percezioni nel campo dell'Automazione Bibliotecaria
• 请参加 2011年度观察：国际图书馆自动化调查

Marshall Breeding Dec 12, 2011 12:14:00 Link to this thread    

在过去的四年中，根据参与调查的图书馆对于所使用的核心自动化产品的质量以及服务的满意度的观察，共完成四个年度调查报告，详见 2010年度观察：国际图书馆自动化调查, 2009年度观察：国际图书馆自动化调查, 2008年度观察：国际图书馆自动化调查 和 2007年度观察：国际图书馆自动化调查.

现在开始收集2011年度调查的数据。这是图书馆对于其所使用的图书馆自动化集成管理系统系列产品，厂商，维护与支持服务的质量等发表观察和评论的一个机会。比如，厂商的服务有所改善还是更加令人失望？该调查也探寻向新系统迁移的考虑，以及在何种程度和兴趣上，考虑使用开源的ILS产品等。数量化的评分将支持该研究的统计结果，同时，描述性的评论对于目前的图书馆自动化产品和服务的满意度提供更为深入的信息。

在此邀请您参与本调查。您所提供的有关图书馆自动化方面，包括厂商表现，产品质量等各方面的信息都将有助于该方面的策略研究和决策。我们希望能够有大量的调查数据以便强化本调查的影响并支持相关报告。

注：如果您已经参与了往年度的调查，请继续参与本年度的调查。了解相关的变化，更好或者反之，非常重要。

与往年度的调查一样，每个图书馆只提供一份答卷，即提供一次数据。图书馆馆员可能会有各自不同的想法和见解，请您尽量代表您的图书馆的广泛意见。

如何参与调查

调查直接链接到lib-web-cats目录，这样调查数据将与图书馆的基本数据和信息建立联系。

1. 在lib-web-cats上查找您所在的图书馆:

   Find your library:
   	(hint: for public libraries, enter city or county)

2. 选择并查看您所在的图书馆的信息
3. 按此按钮完成本调查 button
4. 完成调查表单并填写您的评论

查看您所在的图书馆的信息时，请修改并补充任何不准确或者不完整的信息。

如果您所在的图书馆尚未在lib-web-cats上注册，请在此提交 提交 您的图书馆的信息。

[translated by Nie Hua]

Marshall Breeding Dec 11, 2011 13:41:12 Link to this thread    

Negli ultimi 4 anni ho condotto un sondaggio e scritto una relazione sulle percezioni delle biblioteche riguardo alla qualità dei principali prodotti per l'automazione che usano e la loro soddisfazione del servizio che ricevono: Perceptions 2010: An International Survey of Library Automation, Perceptions 2009: An International Survey of Library Automation, Perceptions 2008: An International Survey of Library Automation and Perceptions 2007: An International Survey of Library Automation.

E' arrivato il momento di raccogliere i dati per l'edizione 2011 del sondaggio. Per le biblioteche questa è un'opportunità per esprimere la loro opinione rispetto al prodotto ILS che usano, al rivenditore e alla qualità del supporto ricevuto. Il servizio di assistenza è migliorato o peggiorato? L'indagine indaga anche le possibilità di migrazione verso nuovi sistemi e l'interesse nei confronti di ILS open source. Mentre le misurazioni quantitative sono alla base dei risultati statistici dello studio, sono i commenti lasciati che offrono una maggiore comprensione dell'attuale grado di soddisfazione dell'automazione bibliotecaria.

Rispondendo al questionario, aiuterete tutti i vostri colleghi bibliotecari che si troveranno a valutare opzioni di automazione. Qualsiasi informazione circa le prestazioni del rivenditore e la qualità del prodotto potrebbe essere d'aiuto nel compiere decisioni strategiche riguardanti alternative d'automazione. Un vasto numero di risposte rafforzerà l'impatto dell'indagine e della successiva relazione.

Nota: se avete risposto a edizioni precedenti dell'indagine, vi invito a rispondere anche quest'anno. Sarà d'aiuto per capire se le cose stanno migliorando o peggiorando.

Così come per le precedenti versioni del sondaggio è concessa una sola risposta per biblioteca. Anche se ciascuna persona che lavora nella biblioteca potrebbe avere le proprie opinioni, cercate di rispondere tenendo in considerazione l'esperienza generale della biblioteca.

Come partecipare

Il sondaggio vincola ogni risposta alla registrazione della biblioteca nella directory lib-web-cats. Questa connessione permette di correlare le risposte con il vasto numero di biblioteche elencate in lib-web-cats.

1. Trova la tua biblioteca in lib-web-cats:

   Trova la tua biblioteca:
   	(suggerimento: per le biblioteche pubbliche, inserisci la città o la regione)

2. Seleziona e vedi la voce per la tua biblioteca
3. Premi il pulsante button
4. Completa il modulo e scrivi i tuoi commenti!

Quando vi trovate nella pagina della biblioteca all'interno di lib-web-cats, per favore controllate eventuali informazioni incomplete o imprecise e fatemi sapere se ci fosse bisogno di correzioni.

Se la biblioteca non è elencata in lib-web-cats, per favore inviatemi le sue informazioni.

[Translated by Giulio Bonanome]

Marshall Breeding Dec 3, 2011 16:15:35 Link to this thread    

En los últimos cuatro años, he estado realizando un estudio y publicando un informe sobre la percepción que tienen las bibliotecas en relación a la calidad de los productos básicos de su SIGB y del servicio de soporte que reciben: Perceptions 2010: An International Survey of Library Automation, Perceptions 2009: An International Survey of Library Automation, Perceptions 2008: An International Survey of Library Automation and Perceptions 2007: An International Survey of Library Automation.

Ya es momento de recopilar los datos para el informe de este año. Para las bibliotecas, representa una oportunidad el hecho de poder expresar sus opiniones acerca de los sistemas que usan, el proveedor y la calidad del soporte que reciben, si está mejorando o empeorando. Otros aspectos que recoge la encuesta son los proyectos futuros de migración a nuevos sistemas y el nivel de interés que despiertan los SIGB en código abierto.

Aunque la encuesta aporta unos baremos en base a datos estadísticos cuantitativos, sin embargo son los comentarios cualitativos los que ofrecen un panorama más real del grado de satisfacción que tienen las bibliotecas con sus sistemas de automatización.

Al responder a la encuesta, ayuda a otras bibliotecas que estén en proceso de selección de un sistema de automatización de bibliotecas. Cualquier información en relación a los proveedores o sobre la calidad del producto, puede ser de utilidad cuando se están tomando decisiones estratégicas sobre alternativas en la automatización. A mayor número de respuestas, el impacto de la encuesta será mayor así como el informe resultante.

Nota: Si ya ha respondido a esta encuesta en años anteriores, por favor vuelva a responderla este año y ayúdenos a identificar cualquier tendencia que esté mejorando o empeorando tanto los productos como el servicio de soporte.

¿Cómo participar?

La encuesta vincula cada respuesta al directorio de bibliotecas lib-web-cats. Esta conexión ofrece la posibilidad de relacionar respuestas con la amplia lista de bibliotecas de lib-web-cats.

1. Encuentre su biblioteca en lib-web-cats

   Find your library:
   	(hint: for public libraries, enter city or county)

2. Seleccione y busque su biblioteca en el listado
3. Pulse el botón button
4. Complete el formulario y escriba sus comentarios

Cuando vea su biblioteca en el listado de lib-web-cats, compruebe que toda la información es correcta y completa y envíeme en caso contrario los cambios necesarios.

Si su biblioteca no aparece en el listado, por favor envíeme la información.

[Translated by Nieves González]

Marshall Breeding Nov 27, 2011 16:01:44 Link to this thread    

For the last four years I have conducted a survey and written a report on the perceptions that libraries form of the quality of the core automation products they use and their satisfaction with the service they receive: Perceptions 2010: An International Survey of Library Automation, Perceptions 2009: An International Survey of Library Automation, Perceptions 2008: An International Survey of Library Automation and Perceptions 2007: An International Survey of Library Automation.

It's time to collect data for the 2011 edition of the survey. This is an opportunity for libraries to register their perceptions of the ILS product they use, its vendor, and the quality of support delivered. Is support getting better or worse? The survey also probes at considerations for migrating to new systems and the level of interest in open source ILS. While the numeric rating scales support the statistical results of the study, it’s the comments offered that provide the most insight into the current state of library automation satisfaction.

Please help your fellow libraries who might be in the process of evaluating library automation options by responding to the survey. Any information regarding vendor performance and product quality can be helpful when making strategic decisions regarding automation alternatives. A large number of responses strengthen the impact of the survey and the subsequent report.

Note: If you have responded to previous editions of the survey, please give your responses again this year. It’s helpful to understand whether things are getting better or worse.

As with the previous versions of the survey, only one response per library is allowed. While all the individuals that work in a library may have their own opinions, please respond to the extent that you can from the general experiences of your library.

How to participate

The survey links each response to the listing for a library in the lib-web-cats directory. This connection provides the ability to correlate responses with the extensive library demographic data in lib-web-cats.

1. Find your library in lib-web-cats:

   Find your library:
   	(hint: for public libraries, enter city or county)

2. Select and view the listing for your library
3. Press the button
4. Complete the form and write in your comments!

When viewing the entry for your library in lib-web-cats, please check for any incomplete or inaccurate information and let me know of any needed changes.

If your library isn't listed in lib-web-cats, please submit its information.

Marshall Breeding Nov 14, 2011 14:18:46 Link to this thread