HUNTSVILLE, Ala. – June 24, 2010 – Bibliotheca Inc., open RFID solutions partner of choice to over 1,000 library locations worldwide, announced that the Huntsville-Madison County (Ala.) Public Library recently completed installation of Bibliotheca's RFID solutions, including book labels, Biblio StaffStations, BiblioGate VI security gates and Orion self-check stations, at its Main Library and Madison branch. The library's decision to implement RFID at its two busiest locations, with potential expansions at other locations, is based in large part on a strategic objective to keep pace with the high-tech expectations of one of the fastest growing and most technologically oriented communities in the U.S.
Sarah Sledge, branch manager of the Madison Public Library, like many library administrators in today's economy, was challenged with finding a solution that would keep up with increasing circulation demands within a facility with limited space and staff: "The Madison library, just one location in the Huntsville-Madison County system, is a busy library that circulates more than 520,000 items a year in a 15,000-square-foot facility. Our building is intended for 32,000 people, and we serve well over 45,000. RFID puts us in a position to serve more people at a high satisfaction level, and I expect this to continue. The main issues we were dealing with – loss of materials through theft and limited staff because we lacked the space in which to place additional staff – indicated we needed an RFID solution."
Sledge continued, "With Bibliotheca's RFID solutions, we are starting to see, and I expect more improvement in, the maximization of the use of the space we have by moving customers through the library more efficiently. Also, our valuable collections, especially DVDs, aren't evaporating prior to circulation. The Orion self-check stations allow patrons to check out their items, print a receipt and even pay fines. Staff, in turn, can step away from the desk to assist patrons searching for materials without fearing that lines will back up. Our goal is to reach 90%+ self-check usage, and we are already at 64% after the first full month of using RFID solutions."
Installing Bibliotheca RFID solutions has proven to be an investment that benefits both patrons and staff. According to Sledge, "The result is improved customer service, which actually reduces staff frustration because staff members finally can provide the high level of service they take personal pride in. Everyone is happy and everyone benefits!"
"We are always looking for ways to increase staff efficiency," said Sue Royer, deputy director of the Huntsville-Madison County Public Library. "Providing our customers with self-service opportunities empowers them and frees our staff to provide more readers' advisory and informational services. RFID also has time-saving sorting capabilities that we hope to use in the future. The inventory control features of an RFID system will also help us with collection management."
When searching for the right RFID provider, library management stated that the Huntsville-Madison County Library wanted an RFID provider with a reputation for producing great products and being knowledgeable, responsive, helpful, and considerate of the library's needs and problems. Sledge added, "It was imperative we find someone who could communicate necessary information to us in a clear manner and, at the same time, recognize when we needed different guidance or support to meet the requirements of our new systems. It was also imperative we have a provider familiar with our SirsiDynix ILS. Bibliotheca was a great choice for us. The support team has been very responsive to our concerns and has provided solutions, professionalism and humor. In a nutshell, our experience has been stellar."
About Huntsville-Madison County Public Library
The highest circulating library in Alabama, the Huntsville-Madison County Public Library serves a community ranked recently as the No. 1 U.S. city by Kiplinger's Personal Finance and the No. 4 best city for recession recovery by Forbes. Similarly, U.S. News and World Report recently named the city of Madison, which is also served by the Huntsville-Madison County Public Library, as one of the 10 best places in the U.S. to grow up. Funding for RFID at the Main Library was partially provided through a Library Services and Technology Act (LSTA) grant awarded by the Alabama Public Library Service.
About Bibliotheca Inc.
With global headquarters in Switzerland and operations in the Americas and Asia-Pacific, Bibliotheca Inc. is the second-largest global provider of practical, scalable RFID solutions. Based on renowned BiblioChip technology, our RFID solutions offer unparalleled integration with ILS systems for optimal staff efficiency as well as easy-to-use, intuitive user interfaces for both patrons and staff – all with the backing of an international company that offers true global customer service and support. Call 1-800-892-5971 or visit www.bibiotheca-rfid.com for more details.