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Bibliotheca further expands customer service capabilities

Press Release: Bibliotheca [February 2, 2011]

Copyright (c) 2011 Bibliotheca

Abstract: Bibliotheca announced that Will Grapperhaus has joined the company’s operations team as an RFID technician. Grapperhaus brings 11 years of experience in the library technology industry to Bibliotheca, where he will now assist the company’s customer service staff in configuring, delivering and supporting the full suite of RFID solutions for libraries.


HUNTSVILLE, Ala. – February 03, 2011 – Bibliotheca Inc., open RFID solutions partner of choice to over 1,000 library locations worldwide, announced that Will Grapperhaus has joined the company's operations team as an RFID technician. Grapperhaus brings 11 years of experience in the library technology industry to Bibliotheca, where he will now assist the company's customer service staff in configuring, delivering and supporting the full suite of RFID solutions for libraries.

Grapperhaus has served in a variety of technical roles, the experience from which will enable him to provide outstanding service and support to Bibliotheca customers. Prior to joining Bibliotheca,

Grapperhaus worked for five years at a leading integrated library systems vendor, where he supported the company's customers as supervisor of application support and systems analyst. Beginning in 1999, Grapperhaus served as a technical analyst at Unique Management Services, Jeffersonville, Ind., where he worked with clients to implement and support a range of technical products and services.

From this background, Grapperhaus offers extensive expertise in tier I and tier II technical customer support, issue resolution, testing, documentation, support liaison to product development, training and project implementation for new customers.

"As Bibliotheca continues to grow around the world, and particularly here in the U.S., it's key that we continue to grow our customer service capabilities," said Lamar Jackson, Bibliotheca Inc. president and CEO. "With Will's extensive experience delivering and supporting technology solutions for library customers, he becomes a key member of our technical operations staff."

About Bibliotheca Inc.

With global headquarters in Switzerland and operations in the Americas and Asia-Pacific, Bibliotheca Inc. is the second-largest global provider of practical, scalable RFID solutions. Based on renowned BiblioChip technology, our RFID solutions offer unparalleled integration with ILS systems for optimal staff efficiency as well as easy-to-use, intuitive user interfaces for both patrons and staff – all with the backing of an international company that offers true global customer service and support. Call 1-800-892-5971 or visit www.bibliotheca-rfid.com for more details.

Publication Year:2011
Type of Material:Press Release
LanguageEnglish
Issue:February 2, 2011
Publisher:Bibliotheca
Company: Bibliotheca
Subject: Executive appointments
Permalink: http://librarytechnology.org/ltg-displaytext.pl?RC=15450
Record Number:15450
Last Update:2012-12-29 14:06:47
Date Created:2011-02-03 13:24:44