Library Technology Guides

Document Repository

Auto-Graphics' VERSO Library Management Platform Integrates with TALKINGtech's i-tiva Automated Interactive Communication and Messaging Solution

Press Release: [June 18, 2012]

Copyright (c) 2012 Auto-Graphics, Inc.

Abstract: Auto-Graphics announced the integration of TALKINGTech's i-tiva automated interactive communication and messaging solution with its VERSO Library Management Platform. With integration of i-tiva to VERSO, libraries now have the option to offer end users access to account information and alerts via outbound phone calls and text messaging services. This efficient automatic self-service solution simultaneously extends the hours of the library while significantly freeing up library staff time.


POMONA, CA. - June 18, 2012 - Auto-Graphics, Inc., a leading provider of tools, technologies and services that enable libraries to provide personalized access to physical and digital collections anytime, anywhere, today announced the integration of TALKINGTech's i-tiva automated interactive communication and messaging solution with its VERSO Library Management Platform. With integration of i-tiva to VERSO, libraries now have the option to offer end users access to account information and alerts via outbound phone calls and text messaging services. This efficient automatic self-service solution simultaneously extends the hours of the library while significantly freeing up library staff time.

"This technology collaboration provides VERSO libraries with the flexibility to expand library services and offer convenient communication options without adding additional staff," said Albert Flores, vice president of sales and marketing at Auto-Graphics. "By leveraging best of breed technology solutions, VERSO enabled with i-tiva provides library staff with a robust set of tools to enhance communication between libraries and the communities they serve."

Through this integration, VERSO customers will have access to i-tiva's outbound MESSAGE solution which delivers library notifications such as overdue or holds notices to end users either over the telephone or via text messaging. All outgoing transactions are logged within VERSO providing library staff with a complete historical account of all library communications sent to end users. In addition, VERSO will support notifications in the event that a phone call fails, users will receive a paper notice or email reminder the following day.

"We are excited about this opportunity to partner with Auto-Graphics. Auto-Graphics is a well respected company providing library automation and eContent discovery solutions. This integration will provide their vast customer base the benefit of reducing costs associated with patron notification while allowing self service capabilities," said Sean Young, General Manager North America at TALKINGtech.

For a demonstration of VERSO enabled with Comprise's SmartPAY, visit Auto-Graphics at booth #530 at ALA Annual 2012 at the Anaheim Convention Center, June 22 - 25, 2012.

About Auto-Graphics, Inc.

Founded in 1950, Auto-Graphics has been a technology innovator for more than six decades providing data management solutions to customers across multiple industries. For over 40 years, Auto-Graphics has helped libraries of all sizes become more efficient and patron-centric. Auto-Graphics' integrated product suite - currently used by more than 5,500 libraries in North America - is comprised of VERSO a Library Management Platform; SHAREit an interlibrary loan and consortial borrowing solution; and SEARCHit a federated search module. All products are fully compliant with ISO and NISO standards, and are available for On-Premise or over the Cloud, via the Software as a Service (SaaS) hosted delivery model. For more information, please visit www.auto-graphics.com.

About TALKINGtech Ltd.

Formed in 1986, TALKINGtech provides tailored, interactive, communication strategies using inbound and outbound messaging solutions. They offer a range of solutions to collect debt and overdue items, send notifications, undertake marketing campaigns, measure customer satisfaction and gather data. TALKINGtech services a wide range of major mobile, telecommunications and utility companies all around the world. They are headquartered in New Zealand and have offices in Argentina, Australia, Hong Kong, North America, Singapore, South Africa and the United Kingdom. For more information, please visit www.talkingtech.com.

Permalink:  
View Citation
Publication Year:2012
Type of Material:Press Release
Language English
Issue:June 18, 2012
Publisher:Auto-Graphics, Inc.
Company: Auto-Graphics, Inc.
Subject: Product announcements
Record Number:16961
Last Update:2012-12-29 14:06:47
Date Created:2012-06-18 09:11:28