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Biblionix announces partnership with Unique Management

Press Release: [November 28, 2012]

Copyright (c) 2012 Biblionix

Abstract: Biblionix announced the integration of Unique Management's Gentle Nudge capability into its Apollo Automation System. The Apollo Connection is immediately available to all customers for no additional charge. Gentle Nudge helps libraries recover overdue materials, fines, and fees without alienating their members. This is done outside of the realm of the collection agency mentality. Patron goodwill is maintained and patrons are always directed back to the library to return any materials and make any payments. The process is seamless and paperless such that there is little to no staff involvement.


AUSTIN, TX--(Marketwire - Nov 28, 2012) - Biblionix today announced the integration of Unique Management's Gentle Nudge capability into its Apollo Automation System. The Apollo Connection is immediately available to all customers for no additional charge. Gentle Nudge helps libraries recover overdue materials, fines, and fees without alienating their members. This is done outside of the realm of the collection agency mentality. Patron goodwill is maintained and patrons are always directed back to the library to return any materials and make any payments. The process is seamless and paperless such that there is little to no staff involvement.

"Biblionix has come through for us yet again. We can now use Gentle Nudge without lifting a finger. Payments just come in and items come back. And Apollo handles the details. It's a delight," said Susan Herr, Director of the Bulverde/Spring Branch Library in Texas.

In Apollo, the library sets criteria for members to be referred for Gentle Nudge. Once each week, Apollo sends patron referrals to Unique Management. Apollo also sends an email to the library detailing the card numbers involved. And each night, related payment and item return information is reported back to Unique Management. All the library does is enjoy the return of items and the payment of fines.

This Connection continues the high degree of 3rd party integration capabilities that Biblionix relentlessly undertakes to help its customers leverage their precious resources.

About Biblionix, LLC

Biblionix is located in Austin, Texas and was founded in 2003. The company is devoted solely to non-big-city public libraries. This singular focus lets Biblionix excel at delighting just one type of customer. This is borne out by years of top-of-the-charts ratings in the annual "Perceptions" survey (http://www.biblionix.com/news/). The company partners with industry leaders such as OCLC and OverDrive. Biblionix staff members volunteer at their own community library.

About Unique Management

Unique Management Systems works exclusively with libraries in helping them to recover long overdue materials, fines and fees with their trademarked "Gentle Nudge" approach. Through a long proven process of "Gentle Nudge letters and phone calls," Unique maintains patron goodwill throughout the recovery effort. With proven service throughout the United States, Canada, United Kingdom, Australia, and New Zealand, Unique proudly serves the libraries' most important asset. For more information, visit unique-mgmt.com.

Publication Year:2012
Type of Material:Press Release
Language English
Issue:November 28, 2012
Publisher:Biblionix
Company: Biblionix
Permalink:  
Record Number:17452
Last Update:2012-12-29 14:06:47
Date Created:2012-11-28 10:17:12