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Softlink demonstrates the value of request management solutions for Chicago organizations

Press Release: [October 24, 2013]

Copyright (c) 2013 Softlink International

Abstract: Softlink will be in Chicago on 7 November, 2013 to demonstrate the next-generation request and research management solution, illumin, and discuss how and why service organizations are implementing to help improve productivity and profitability.


October 24, 2013. Softlink will be in Chicago (on 7 November) to demonstrate the next-generation request and research management solution, illumin, and discuss how and why service organizations are implementing to help improve productivity and profitability.

Softlink General Manager Catherine Leonard said Softlink's information and knowledge management solutions were providing service organizations and special libraries across America a platform to mobilize their knowledge and gain competitive advantage.

Catherine said illumin was helping libraries and research centers to shine light on the value of research, and raise awareness of how information services contribute to the overall success of the organization.

"Organizations today are looking for transparency in terms of productivity and operational efficiencies," she said. "They want to increase the effectiveness of their services, and they need to analyze and prove their contribution in terms of performance and return on investment."

Catherine said "illumin provides an effective, modern tool for information and knowledge managers to receive, manage, track, publish and reuse queries and solutions. If anyone in your organization has asked the question ‘Does anyone know about …' then illumin can help you."

"Built for integration with email, illumin is easily incorporated into existing workflow practices," she said.

In addition to efficient management and tracking of requests, illumin has been designed to help libraries and research teams reduce duplication of time and effort on repeated requests, unify processes, provide a collaborative team environment (even for virtual teams) and easily produce reports on activities and usage.

The combination of Liberty, Softlink's fully configurable ILS, with illumin provides a powerful performance platform to improve the accessibility and value of any library service or information center. Both solutions enable integration with digital resources and electronic content, finance, human resource and other business management solutions.

For more information visit Softlink's showcase event:

  • When: Thursday, November 7, 2013 from 2:30 to 4:30pm
  • Where: U.S. Bank Building - 40th Floor Boardroom 190 South LaSalle Street Chicago, IL 60603

To register, go to our Events page, http://tinyurl.com/Chicago-illumin-showcase or contact Softlink America at events@us.softlinkint.com. For more information about Softlink please contact sales@softlinkamerica.com or visit wwww.softlinkamerica.com

About Softlink

Softlink is a world-leading developer of knowledge, content, library management solutions, supporting more than 10,000 legal, corporate, education, government and public organizations and libraries across 108 countries. Softlink's solutions, illumin and Liberty, are integration and functionally rich, customizable platforms for digital and physical knowledge, research and asset discovery, delivery and management. Softlink has offices in America, United Kingdom, Australia and New Zealand.

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Publication Year:2013
Type of Material:Press Release
Language English
Issue:October 24, 2013
Publisher:Softlink International
Company: Softlink International
Products: illumin
Record Number:18510
Last Update:2013-10-29 09:55:36
Date Created:2013-10-24 20:16:17