Press Release: ByWater Solutions [November 29, 2013]

ByWater Solutions and Talkingtech Ltd. announce formalized partnership

Copyright (c) 2013 ByWater Solutions

SummaryByWater Solutions and Talkingtech LTD have announced a formal partnership regarding integration of Talkingtech’s i-Tiva patron outbound telephone notification, SMS text messaging application and inbound self service application for patrons into Koha.

ByWater Solutions, America's forefront provider of Koha support, and Talkingtech LTD have announced a formal partnership today regarding integration of Talkingtech's i-Tiva patron outbound telephone notification, SMS text messaging application and inbound self service application for patrons into Koha.

Currently, ByWater Solutions and Talkingtech have 5 joint customers utilizing the outbound patron telephone notification system. This allows libraries to send notifications to patrons for overdues, renewals, holds and fines via phone and SMS text messaging. The future integration of inbound functions will allow patrons the flexibility of checking on their account, renewing items, placing holds or talking to a library staff member during library working hours.

Sean Young, Talkingtech, General Manager of North America said, "We are very pleased to have a partnership with ByWater Solutions and to be addressing the needs of the Koha community. The skill level of ByWater Solutions and their reputation is outstanding. Their corporate culture is very similar to ours, as they truly are committed to helping the customer."

Brendan Gallagher, CEO at ByWater solutions commented on the partnership, "We are always looking for new ways to provide our partners and the Koha community with excellent services and the i-Tiva product does just that. We look forward to working closely with Talkingtech to integrate more of their services in the future."

About Talkingtech LTD

TALKINGtech is an automated interactive communications provider located in New Zealand established over 20 years ago to empower libraries to communicate effectively and efficiently with their users. Since 1986, over 600 hundred libraries now have TALKINGtech solutions providing vital services in New Zealand, Australia, USA, Canada, United Kingdom, Europe and South Africa. For more information please visit: http://www.talkingtech.com/

About ByWater Solutions

ByWater Solutions is a full service, high quality support and implementation company dedicated to providing libraries with a lower cost, more advanced level of support for their ILS than a traditional proprietary solution can offer. ByWater Solutions has a proven track record in first rate Koha implementation and support with library systems of all sizes. Our highly ranked, comprehensive support is what sets our company apart from any other vendor in the industry. Partnering with ByWater Solutions to support Koha not only lowers the cost of implementing and maintaining an ILS, but more importantly empowers libraries by giving them the flexibility and freedom they deserve. For more information please visit: http://bywatersolutions.com/

About Koha

Koha is the first open-source Integrated Library System (ILS). In use worldwide, its development is steered by a growing community of libraries collaborating to achieve their technology goals. Koha's impressive feature set continues to evolve and expand to meet the needs of its user base. It includes modules for circulation, cataloging, acquisitions, serials, reserves, patron management, branch relationships, and more.

Koha's OPAC, circulation, management and self-checkout interfaces are all based on standards-compliant World Wide Web technologies–XHTML, CSS and Javascript–making Koha a truly platform-independent solution. Koha is distributed under the open-source General Public License (GPL). For more information about Koha, please visit: http://koha-community.org/

Publication Year:2013
Type of Material:Press Release
LanguageEnglish
Issue:November 29, 2013
Publisher:ByWater Solutions
Company: ByWater Solutions
Subject: Business partnerships
Permalink: http://www.librarytechnology.org/ltg-displaytext.pl?RC=18643
Record Number:18643
Last Update:2013-11-29 13:18:04
Date Created:2013-11-29 13:17:18