20 December 2013. A frequent request we hear from many of you is for more streamlined customer support across ProQuest's broad range of products and services.
In response to this feedback, early next year, the current Serials Solutions Support Center will be replaced with an expanded ProQuest Support Center.
In the expanded support center, registered users can manage their support cases for their Serials Solutions services and many of the other ProQuest products in their subscription. Additionally, support documentation and articles will be centralized and much more accessible.
This is the first of many changes to improve and unify your support experience. As we get closer to launch, we will be following up with more details including, login information and what to expect in the new support center.
In the meantime, if you have any questions, concerns, or suggestions, please contact us.