Library Technology Guides

Document Repository

RefTracker Express big features for smaller request management services

Press Release: Altarama [March 12, 2014]

Copyright (c) 2014 Altarama

Abstract: Altarama announced RefTracker Express, a version of the RefTracker Information Request Management System that starts delivering benefits within hours, with minimal request service staff setup and training time required and no IT department involvement.


INDIANAPOLIS, IN March 12, 2014 Responding to specific needs of smaller libraries, museums and archives, Altarama is pleased to announce RefTracker Express. This version of the RefTracker Information Request Management System starts delivering benefits within hours, with minimal request service staff setup and training time required and no IT department involvement.

Arthur Brady, CEO of Altarama's American operations said, "Altarama is well known for its solutions for high volume and intense information request handling establishments like legal, National and State libraries, and museums and archives. But now RefTracker Express provides a way to manage smaller information request answering services more efficiently and at an appropriately modest cost. With this new packaging we can now deliver a flying start for smaller organizations that need a fast implementation with minimal training overhead, yet still need more than the basic functionality delivered by any other way of managing requests. "

RefTracker Express can also be used with Altarama's RefChatter online reference product, providing a full suite of options for managing requests no matter how clients like to contact your organization web forms, walk-ins, phone, email, IM , SMS, and chat widgets inserted in your web pages or social media. Staff can use it at their desk, at the information service desk, on their mobile phone or tablet, or even from home.

Shirley Forster, Managing Director of Altarama's Australia operations described RefTracker Express as "great things in a small package." It is a Software as a Service (cloud based) solution that is delivered ready for use, yet can still be customized to meet specific requirements, and enhanced with all the features of the full RefTracker system should your organization grow to need them. Right out of the box it can accept general reference requests, comments and suggestions, and simple widget-style requests, together with a full suite of client interface features that are able to be inserted in your web pages with as little as a hyperlink.

About Altarama Information Systems

Altarama is a privately-held company that has been helping libraries, museums and archives around the world to manage their request answering operations since 2001. It is owned and managed by librarians and library automation experts who are dedicated to the provision of world leading solutions for client enquiry, research, and response operations that operate seamlessly with all of your other information management tools.

Publication Year:2014
Type of Material:Press Release
LanguageEnglish
Issue:March 12, 2014
Publisher:Altarama
Company: Altarama
Products: RefTracker Express
Permalink: http://librarytechnology.org/ltg-displaytext.pl?RC=19013
Record Number:19013
Last Update:2014-03-11 16:10:59
Date Created:2014-03-11 16:10:34