Mike Gorrell has been promoted to Chief Information Officer of EBSCO. Gorrell has been with EBSCO for nearly 20 years and has led the growth and excellence of the Technology operation for EBSCO Publishing and most recently EBSCO Information Services (EIS) as their CIO for the last 15 years. The EIS Technology operation numbers over 440 team members, with roughly 260 in Ipswich, Mass., 140 in Birmingham, Ala., and the remainder in offices in Colorado, Europe and India.
Gorrell has an engineering degree and a strong technical background. During his career at EBSCO, he helped create and manage Customer Satisfaction, Software Product Management and Project Management teams. "We are excited to be able to leverage Mike's talents in other parts of the organization. He is well-rounded, energetic and seasoned," EBSCO President and CEO Dixon Brooke said.
Mike will continue to report to Tim Collins, President-elect of EBSCO. Gorrell is excited to work with the various businesses that make up EBSCO. "I am honored and excited to work hard to make the corporate IT team at ISS the type of high-performing, customer-oriented organization that a diverse company such as EBSCO requires," Gorrell said.
With this announcement, both the Information Systems and Services (ISS) organization and the EIS Technology and Services teams will report to Gorrell. In addition to Doug Jenkins, senior vice president of Products and Services Engineering, and Eric Ertel, vice president of Enterprise Business & Systems Engineering, both part of EIS, the following people will also report directly to Gorrell:
John Sibert transitions from general manager of ISS to vice president of Corporate IT Planning.
Veronica Tucker, director of Technical Services, now reports to Gorrell on IT technical service matters, and she will continue to report to Darrell Mayes, corporate auditor, on matters relating to information security.
The ISS department will continue to be focused on delivering high quality services and support to the EBSCO divisions it serves. "As with every EBSCO team, we will look to identify and implement improvement ideas," Brooke said. "We can expect updates from Mike and the ISS team as progress is made moving the organization forward."