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September 2001 - users give Surpass high ratings

Press Release: [September 1, 2001]

Copyright (c) 2001 Surpass Software

Abstract: In a recent customer satisfaction survey, the average overall rating of Surpass Windows and Web-based library automation products was 9.03, indicating that Surpass users are overwhelmingly pleased with the ease of use, features, stability, and documentation for Surpass library automation products.


What is overall customer satisfaction with Surpass library automation software? A perfect "10," replied more than one third of respondents to a recent survey. The average overall rating of Surpass Windows and Web-based library automation products was 9.03, indicating that Surpass users are overwhelmingly pleased with the ease of use, features, stability, and documentation for Surpass library automation products. One respondent exclaimed, "I love Surpass. I can't tell you how much easier it makes my job to have a wonderful automation system. It rarely, rarely fails."

The survey also confirmed Surpass' claims of providing high quality support that is quick, accurate and courteous. Giving Surpass Support an overall rating of 9.3, users praised Surpass Support for providing solutions rapidly and explaining them thoroughly. Users who have called Surpass Support reported that a technician answers the phone 88% of the time with zero hold time. For the 12% of the calls that required a return call, customers estimated that response time was typically less than 25 minutes. Surpass Support customers said, "We feel we could not get better support" and "It's the best!"

Detailed results are available at the Surpass web site: www.SurpassSoftware.com/2001survey.htm. Survey respondents evaluated several product and support areas using a scale with a perfect score of five and a low rating of one. Including "product stability," "ease-of-use," and "quality/correctness of Surpass Support, " no area rating averaged below 4.25. The final question in the survey asked customers to assign an overall rating for Surpass on a scale of one to ten; the average response was 9.03.

"We're very pleased, although not surprised at the results of the survey," said Jarrett Volzer, president of sales and marketing for Surpass. "Our customers have been telling us for years how pleased they are with our products and support," Volzer said. "This survey documents what our customers have been telling us, and it explains why customer referrals bring us so many of our new sales."

Danny Humphress, president of development and support for Surpass and Head programmer, says the company plans to survey its customers on a regular basis. "To ensure our support remains as good as it is now, we'll ask the customers," Humphress said. "It's quality control to make sure users are pleased with Surpass."

Surpass library automation products are affordable, full-featured programs Used by customers with varying needs. Surpass is found in many types of libraries, including those in public and private schools, parochial institutions, corporate resource centers, and church media centers. A special small-library bundle provides an appealing full-featured, powerful automation package especially for libraries with collections of fewer than 5,000 items.

A long-time Surpass user stated that Surpass is "still the best product for The money out there. Actually, [Surpass is] better than several more expensive ones I've seen." Because using Surpass is the best way to experience the easy-to-use interface and powerful customizable features, Surpass is freely available for 60-day trial use. Call toll-free 888-625-2657 or visit www.SurpassSoftware.com for information and anon-line tour highlighting many of Surpass'features.

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Publication Year:2001
Type of Material:Press Release
Language English
Issue:September 1, 2001
Publisher:Surpass Software
Place of Publication:Calhoun, GA
Company: Surpass Software
Online access:http://www.surpasssoftware.com/pressreleases/survey2001.htm
Record Number:9354
Last Update:2012-12-29 14:06:47
Date Created:0000-00-00 00:00:00