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Automation marketplace 2002: capturing the migrating customer

Library Journal [April 1, 2002]

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Copyright (c) 2002 Reed Business Information,

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Abstract: A smaller group of larger firms dominate the library automation marketplace. They are largely international, diversified, and privately owned. The mergers and consolidations that marked the recent history of the industry have absorbed the weaker products and companies. A shrinking number of ever-larger companies control the greatest market share. The many smaller companies still participating represent only a modest portion of the library automation economy.


Fewer companies face stiff competition

A smaller group of larger firms dominate the library automation marketplace. They are largely international, diversified, and privately owned. The mergers and consolidations that marked the recent history of the industry have absorbed the weaker products and companies.

In 2001, the library automation market expanded significantly (17%) and the trend continues. A shrinking number of ever-larger companies control the greatest market share. The many smaller companies still participating represent only a modest portion of the library automation economy. The top ten earners account for 73% of overall industry revenues, while the smallest 20 companies collectively represent only 13%. The software delivered by each company increases in complexity with each new release, owing to tough competition and rising expectations from librarians. Yet, the library market is highly price-sensitive. Libraries need systems of growing complexity, scope, and sophistication, but they have relatively modest budgets for automation. Most library automation companies deal in other products and services to complement their basic systems and to supplement their income. Increasingly, these vendors are creating and delivering content, either printed or electronic, and developing and integrating innovative technologies for a variety of uses for their library customers.

Mergers and Transitions

The major event of the year involved the surprise $51.5 million purchase of Data Research Associates (DRA) by Sirsi Corporation. Sales of TAOS, DRA's next-generation system, were lackluster, and the library grapevine heard that the system was fraught with problems, causing numerous big buck customers to back off. The installed base of DRA Classic, MultiLIS, and INLEX sites ripe for conversion was especially attractive to a library company wanting to grow. In this acquisition, Sirsi gained as many as 1000 potential library customers. After four months' deliberation, Sirsi dropped development of TAOS to focus on its own Unicorn system. The long-term result of the acquisition will be a consolidation of library automation options. There was already an erosion of installations of DRA Classic, MultiLIS, and INLEX sites, but now the pace of migration away from these systems will be accelerated. Like sharks at a shipwreck, other vendors will pitch their systems to the DRA libraries, hoping to gobble up disgruntled customers.

At Innovative Interfaces Inc., Jerry Kline bought out the outstanding shares of cofounder Steve Silberstein, giving him sole ownership of the company, founded in 1978. The change is not expected to have any impact on the firm's current or new customers. Scot Cheatham, founder of EOS International, purchased all interests of that organization from Dawson Holdings PLC, shifting it from a wholly owned subsidiary of a public company to a private concern.

Auto-Graphics purchased the assets of Maxcess Library Systems in February 2001 and acquired the WINGS Request Management System from Pigasus Software in June. The Pigasus deal subsequently unraveled, leading to a major legal dispute between the companies.

BiblioMondo, Inc., emerged in late 2000 from the union of UK-based ALS International and Best-Seller, a Canadian company. BiblioMondo maintains a U.S. office in Boston.

Lana Porter left her position as president of epixtech to become a member of the company's board. Mike Skiles, an industry veteran who held top spots at DRA and Gaylord, left the presidency at Auto-Graphics and was replaced by Robert S. Cope.

Revenues in 2001

For the companies that participated in the survey, 2001 revenue from library-related systems and services is estimated to be $530 million, plus or minus $20 million. This is the aggregate of gross sales figures?ome provided by the companies, some estimates. Revenues from ILS system sales, non-ILS library software, hardware sales, maintenance, and library-related services were included as eligible. The total is not worldwide library automation revenue, since it does not include companies that have no presence in North America. The estimated revenue is 17% higher than that for 2000 ($440 million). This increase may not mean out-and-out growth, since last year's revenues were reduced by the post-Y2K effect.

Many of the companies that participated in the survey are not allowed to reveal their revenue figures. In fact, only Innovative Interfaces, of the companies with the highest income, publishes its total. Innovative stands as the market leader, reporting income in the $75?80 million range. Three other companies are believed to have revenues over $50 million; four between $20 and $50 million; three at $10?20 million; and the lowest 18 at less than $10 million.

Library consortia are a major factor in the automation marketplace. As library automation companies become larger and more powerful, libraries work to gain purchasing leverage through large-scale contracts. Such contracts almost always involve a lower cost per library than would be the case if each library purchased the software independently. This year we polled vendors for information on sales to consortia. In Table 4, eight companies reported sales to 42 consortia. The 42 consortia contracts represent the participation of 3380 individual libraries.

Shopping for an Upgrade

Most North American libraries have some form of automation operation, but many still use outdated systems. Many libraries are currently poised, trying to decide whether to migrate to a new system and vendor or upgrade with their current supplier. Over the next several years, the pace at which aging systems are replaced will accelerate.

Some of the legacy systems that libraries are moving away from include Dynix, DRA Classic (which probably will follow TAOS into the history books), MultiLIS, PLUS, ADVANCE, BookPlus, VTLS Classic, GALAXY, and INLEX. The vendor of each of these systems offers an upgrade to its own next-generation system. Libraries tend to shop around, looking at all available systems, rather than automatically selecting an upgrade from their current vendor. Every company faces the challenge of holding on to customers that are ready to upgrade older systems. As libraries consider upgrades, every vendor also sees opportunities to capture customers ready to move away from a competitor's older-generation systems.

Most activity in the North American library automation market involves upgrading and replacing outdated systems. In other regions there are more opportunities to sell new, first systems to libraries. Many of the North American companies are increasing their global marketing efforts.

A Global Business

Library automation is an international business. Several of the companies active in North America have international connections. Endeavor is a subsidiary of Netherlands-based Reed Elsevier's Elsevier Science. Ex Libris is headquartered in Israel. Geac and Open Text are Canadian companies. Sanderson and Softlink are Australian. Geac's new system for North America, V Smart, emerged from the VUBIS product of its Australian operation.

The overwhelming majority of the companies in the marketplace are privately held. For every public company, library automation is a subdivision. Auto-Graphics' businesses are divided between publishing and library automation. Libraries are a small business unit of Geac. Open Text's flagship product LiveLink, with Techlib and BASIS, is part of a smaller division. DRA, now merged with Sirsi, was the only public company solely focused on library automation.

The larger companies, and a few of the smaller ones, have interests far broader than basic integrated library systems. Several offer systems for creating digital collections of images, video clips, and other multimedia content. Notable examples are ENCompass from Endeavor, Hyperion Digital Media Archive from Sirsi, DigiTool from Ex Libris, and VTLS Hi-Res Image Navigator. Ex Libris and Endeavor offer reference linking products, SFX and LinkFinderPlus, respectively. Several companies offer resource sharing systems: Auto-Graphics (Impact/ONLINE), Fretwell-Downing (VDX), and epixtech (URSA and RSS). Follett and Sagebrush, both oriented to the school market, run major book distribution operations. In all, 18 companies indicate that they offer some sort of digital library product.

Expanding the OPAC

In this intensely competitive environment, all the major systems offer very high levels of functionality in every standard library module. Systems lacking deep functionality will not survive. All the systems offer the standard suite of functionality specified in common RFPs.

This year, the focus of competition was expanding the web OPAC to employ more content components and to expand the library services and options it offers. The OPAC has effectively been transformed into an information portal, or a content-enhanced web OPAC. When we asked, 19 companies responded that they offer an enhanced, web-based OPAC.

One widely offered feature is the ability to display book jacket images, tables of contents, abstracts, and reviews. Many library automation companies?Sirsi, BiblioMondo, Endeavor, VTLS, Brodart, Geac, Innovative, Gaylord, The Library Corporation, and epixtech?artner with Syndetic Solutions to deliver such content. Many of these extended OPACs, e.g., Sirsi's LibraryHQ, Brodart's DartClix, and Sagebrush's WebMARC, provide access to collections of selected and cataloged web sites.

Linking and Languages

Another extension of the online catalog involves providing users with the ability to search multiple information sources simultaneously. Generally termed metasearching, this process takes a single query entered by the user, broadcasts it to multiple, selected information searches, gathers the results from each, and creates a unified results set, sorted with duplicates removed. Behind the scenes, these systems generally employ Z39.50, SQL, HTML parsing, and other techniques to process the query.

Some companies rely on third-party technology: Innovative and The Library Corporation integrate MuseGlobal, and epixtech partners with Webfeat. Others, including Ex Libris (MetaLib), Endeavor, Gaylord, Fretwell-Downing, and Auto-Graphics, have developed their own metasearch capabilities.

Reference linking is the genre of software that provides intelligent navigation from citations to full text and other related information. As library web catalogs extend their scope to include citation and full-text information, the need arises to provide more sophisticated ways for users to navigate from links in the catalog to external information resources. If publishers offer an item of digital content, linking mechanisms must lead the user to the source of that content to which the library subscribes. Some 14 companies indicated that they offer a product that performs some type of reference linking.

Unicode, now well supported in both desktop and server operating systems, provides for support, display, and input of text for all languages and scripts. In an apparent response to the globalization of the market, 26 of the 57 automation systems mentioned in this year's survey support Unicode.

This year we saw more involvement in wireless and hand-held technologies for library automation. Book Systems' Concourse Commuter and Sagebrush's In-Hand are Palm Pilot applications for remote circulation and inventory. Innovative released AirPAC, a version of its OPAC for cell phones and PDAs with Internet access. The Library Corporation and Gaylord have both enabled their systems for wireless access.

The ASP Option

More and more companies now offer their systems in an ASP (Application Service Provider) model. With ASP, the vendor provides and houses all server equipment; access to the system for both library staff and library users takes place through the Internet, often using VPN (Virtual Private Network) technology.

Examples of library systems specifically promoted as ASP include the E-Library Service from EOS International (Q Series or GLAS) and CASPR's LibraryCom.com (offered only through ASP). Auto-Graphics' Impact/VERSO, epixtech's Horizon Sunrise, Ex Libris's ALEPH 500, and CyberTools for Libraries are all offered either locally installed or ASP. Overall, however, ASP represents a very small portion of market activity. Libraries far and away prefer the self-reliance of locally housed servers.

Open Archives Initiative

An important development in scholarly publishing and electronic publishing involves a new way of establishing search capability among multiple related resources. This model, known as the Open Archives Initiative (OAI), relies on an infrastructure of metadata harvesting from one or more information providers to create a service that can be searched with added value by end users. OAI-based services offer users in a given field of research the ability to search a single resource rather than having to discover and search individual information repositories. This architecture of federated searching based on metadata harvesting performed in advance stands in contrast to Z39.50 and other metasearch technologies based on live interactive connections between the searcher and multiple remote information sources. Library automation companies have begun to take an interest, with a few offering products based on OAI.

Company Profiles

Auto-Graphics, Inc.,

3201 Temple Ave., Pomona, CA

800-776-6939; www.auto-graphics.com

Auto-Graphics, a publicly owned company (AUGR), operates in both library automation and publishing. The company's Impact/ONLINE, an interlibrary loan and union catalog product, long its mainstay, has been adopted by a number of statewide and other large consortia. Impact/ONLINE has recently been migrated from operating under UNIX to Windows NT/2000. This year the company sold its first 14 Impact/VERSO integrated library system. Impact/VERSO ILS is entirely web based and offered either as a locally installed system or in an ASP arrangement. Auto-Graphics acquired this product with the February 2001 acquisition of Maxcess Library Systems.

Auto-Graphics acquired the WINGS Request Management System from Pigasus Software, Inc. in June 2001. The company subsequently rescinded the purchase agreement, with lawsuits pending between Auto-Graphics and Pigasus.

The international downturn in dot-com industries had a large effect on Auto-Graphics' LibraryCard.com subsidiary. LibraryCard.com, a library portal site, delivered bibliographic and reference information to the public and offered users comparative information on book prices, with the ability to make purchases directly on the site. Launched in January 2000, LibraryCard.com is not yet profitable and has been drastically scaled down.

As noted above, Robert S. Cope has replaced Michael K. Skiles as president.

BiblioMondo Inc.,

3600 Themens, Saint-Laurent, QC, Canada

514-337-3000; www.bibliomondo.com

During this first full year of operation as BiblioMondo (since December 2000), the company focused on strengthening awareness of its new identity. Formerly Best-Seller and ALS International, the firm's products include the Portfolio (previously marketed by Best-Seller) and Concerto (formerly from ALS International). This year BiblioMondo launched the first phase of Digital Connect, its new library portal product. Through Digital Connect, library users access the library's local online catalog, external databases and web sites, DVD/CD-ROM products, and other digital collections.

Major 2001 contracts include Dordrecht and Rijswijt Public Library in The Netherlands, Derbyshire City and County, Buckinghamshire County and Rotherham Borrough in UK, Bibliothèques d'Orléans and Marseille in France, and the much-vaunted Cerritos Public Library, CA. U.S. sales represent only about 5% of BiblioMondo's revenue.

Book Systems, Inc.,

721 Clinton Ave., Suite 11, Huntsville, AL

800-219-6571; www.booksys.com

Book Systems, Inc. offers Concourse, a single-building library automation system, and Concourse Continuum, a version of concourse that can be distributed among library branches. Its eZcat copy cataloging product uses Z39.50 to obtain MARC records from remote libraries and bibliographic utilities.

The company markets primarily to schools, which accounted for 73% of its sales; 20% went to special libraries, 5% to public, and less than 1% to academic libraries. Major contracts reported include the Hamilton County Public School System, TN, including the city of Chattanooga.

Brodart Automation,

500 Arch St., Williamsport, PA

800-233-8467; www.brodart.com

Brodart Automation, a veteran library company, focused on bringing the Amlib library automation system to the United States and Canada, where the firm became the exclusive distributor of Amlib in 2001. The Australian firm InfoVision developed Amlib in 1994, with about 220 installations worldwide. Amlib is distributed in the UK by DS Limited and elsewhere directly by InfoVision. While Brodart has only been recently distributing Amlib, it has been available in Australia and other counties since 1994 and has 200 installations worldwide. Brodart previously offered the DOS-based Precision One Integrated System.

The majority of Brodart's Amlib sales were to existing customers converting from the Precision One Integrated System. About 70% of Brodart's Amlib sales were to public libraries.

Brodart launched DartClix, a subscription service that delivers MARC records for professionally selected and cataloged web sites, in January 2001. This service provides an easy way for a library to provide access to high-quality web sites through its online catalog. New DartClix subscribers load the entire backfile into their catalog and receive monthly updates on CD-ROM.

Brodart has offered its Precision One Cataloging System for many years as a DOS product. In 2001, the product was updated to the Windows environment. A Windows version of the company's Media Minder Booking and Reservation System also was released.

CASPR Library Systems, Inc.,

PO Box 246, Saratoga, CA

800-852-2777; www.caspr.com

CASPR offers several library automation solutions. They include the multiplatform LibraryWorld integrated system (Macintosh and Windows), the web-based LibraryCom.com service, and the Windows-based Columbia Library System. In 2001, CASPR released many enhancements to its Library World system in its new 2.1 version. The company also announced LibraryWorld X, an integrated system designed for Apple's new OS X operating system. LibraryCom.com allows libraries to automate with no local hardware or software. This entirely web-based, remotely hosted ASP system can be operated on a small scale at no cost. The library must pay for the system if it exceeds 10MB of storage, about 5000 records. The new version 3.5 of LibraryCom. com provides new features in each of the modules. CASPR acquired the Columbia Library System from McGraw Hill School Systems in 1997 and continues to support over 2200 libraries using this product. It even sold one new Columbia system in 2001.

COMPanion Corp.,

1831 Fort Union Blvd., Salt Lake City, UT

801-943-7277; www.companioncorp.com

COMPanion Corporation offers the Alexandria library automation system, available for both Macintosh and Windows. The company primarily targets school libraries. In 2001, COMPanion released version 5.3 of Alexandria, which brings in Mac OS X support, the ability to search remote Z39.50-based systems, multilingual support in its web-based catalog, and other new features.

CyberTools, Inc.,

Blanchard House, 249 Ayer Rd., Suite 302, Harvard, MA

978 772-9200; www.cybertoolsforlibraries.com

CyberTools, founded in 1986, offers CyberTools for Libraries, a client/server system based on Caché postrelational database technology. Libraries can operate the software locally, or they can lease the system through an ASP arrangement. With the ASP offering, all modules of the system work through web interfaces-no software needs to be loaded locally other than the web browsers. In 2001, the company released the Serials Management Module, implemented with an all-web interface. CyberTools also delivered a new web OPAC that relies on Java servlets and a product called Dynamic CyberTools Tunneling, an application that provides secure access to the system to users behind a network firewall. Also in 2001, the company hired industry veteran Jane Maddox as director of marketing. In 2002, CyberTools expects to complete work on a Z39.50 client, media booking, acquisitions (including EDI), and an interlibrary loan module.

Endeavor Information Systems,

2200 E. Devon Ave., Suite 382, Des Plaines, IL

847-296-2200; www.endinfosys.com

Endeavor, a subsidiary of Elsevier Science, offers the Voyager library automation system and a number of other products related to delivering, integrating, and linking information resources for library users. Voyager relies on Oracle RDBMS and is available for either UNIX or Windows NT/2000 servers.

The company reported a year of continued growth and strong sales. Major new contracts include the 45-library Illinois Library Computer Systems Organization (ILCSO), Yale University, California State University-Bakersfield, and the University of Montana. Major international sales include three down under: the State Library of Queensland, State Library of Victoria, and University of South Australia. Contracts were also made with the Royal Library of Sweden, University of Wales College of Medicine, and Cambridge University. Libraries running Voyager currently total about 900. In 2001, Endeavor added improvements to Voyager including the MyOPAC personalization feature, support for Unicode, and more.

Endeavor completed its initial release of the ENCompass Digital Library System and delivered a second major release by year's end. In all, 18 libraries purchased ENCompass in 2001. LinkFinderPlus, a new product also developed in 2001, adds seamless linking of citations and references to ENCompass and can also be purchased as a standalone. Endeavor offered LinkFinder to its Citation Server, available to existing customers of that product without cost.

The company focuses on academic libraries, though a significant number of sales were to special libraries. Endeavor's Voyager is used in 30 of the 122 Association of Research Libraries (ARL) institutions. Endeavor is an industry leader in open-URL linking.

EOS International,

2382 Faraday Ave., Suite 350, Carlsbad, CA

800-876-5484/760-431-8400; www.eosintl.com

EOS International (EOSi) sells the GLAS and Q Series library automation systems. GLAS operates as a peer-to-peer networked system using the FoxPro database; Q Series, a client/server system, relies on either SQL Server or Oracle RDBMS. Both systems are offered in an ASP model through their e-Library Service. In 2001 EOSi developed its next-generation web OPAC for Q Series in collaboration with a customer focus group, with general release planned for early 2002. The company initiated a new Client Ambassador service to deliver speedy implementation and high-quality maintenance service.

After Scot Cheatham purchased EOSi, industry veterans Tony Saadat and Paul Moore joined the company as COO and sales and marketing manager, respectively. The firm's products primarily target special libraries, which accounted for 70% of its sales.

epixtech, inc.,

400 W. 5050 N., Provo, UT

801-223-5200; www.epixtech.com

In 2001, epixtech had strong sales of its Horizon Sunrise product, while continuing to support a large customer base of libraries using Dynix and NOTIS. The company released version 7 of Horizon Sunrise, incorporating new features and increasing the flexibility and expandability of the system. Epixtech delivered version 182 of Dynix in 2001. Continued support of Dynix is important, given the 2,356 libraries that continue to use the aging but full-featured system. Another 26 libraries will follow the 145 that have completed migrating from Dynix to Horizon Sunrise. Support for NOTIS continues for its 74 libraries. Epixtech completed version 2.1 of its iPac, a web OPAC enriched with content licensed from Syndetic Solutions and multiresource consolidated searching through technology licensed from WebFeat.

Major new contracts include Boston Public Library, Ottawa Public Library, and San Joaquin Valley Library System, CA. Only 10% of the new customers selected epixtech's remotely hosted ASP option.

Ex Libris (USA),

1919 N. Sheffield Ave., Chicago, IL

773-404-5527; www.exlibris-usa.com

Ex Libris (USA) reported a year of strong sales of ALEPH 500, primarily to large libraries and library consortia. Of total library sales, 55% are academic, 27% special, and 17% public. U.S. sales accounted for 38% of revenues. Of the 122 ARL libraries, 17 have selected ALEPH 500-a remarkable figure given that Ex Libris has been in the U.S. market only since 1998. Major U.S. contracts announced in 2001 include the California Digital Library, University of Delaware, Texas Tech University, UC-Santa Barbara, UC-Davis, and Florida State University System. International sales included many major libraries and library consortia.

SFX, a commercial reference linking product developed via one acquired from Belgium's University of Ghent in April 2000, had 48 sales in 2001. OpenURL, one of the underpinnings of SFX, is currently under review by National Information Standards Organization (NISO) for consideration as a standard and has seen wide acceptance by information providers and other companies developing linking products. Ex Libris offers MetaLib, an enhanced content web OPAC, and DigiTool, a digital asset management product. Ex Libris will partner with the University of Maryland in the continued development of DigiTool and with Curtin University in Australia for MetaLib.

Follett Software Company,

1391 Corporate Dr., McHenry, IL

815-344-8700; www.fsc.follett.com

Follett has long dominated the school library market, offering not only library software but also books and other services. Follett markets its Circulation Plus and Catalog Plus products almost exclusively to school libraries, which account for 95% of sales. The 6000 sales this year brought Follett's total installed base to a massive 36,000 libraries in the United States. Only about 4% of 2001 sales were outside the United States. Major contracts in 2001 include school districts in Miami/Dade County, FL; Gary, IN; and Brentwood, NY.

The company's new Find-It-All One Search provides the capability to search multiple resources simultaneously; the Find-It-All Collection provides subscribers with access to a catalog of over 160,000 web sites appropriate for the K-12 audience. The company's WebCollection Plus product allows libraries to create their own collection of web resources. Follett integrated links to reading skills resources for major clients in Florida and California, allowing students to find books from reading programs such as Accelerated Reader that match their reading ability and interests.

Fretwell-Downing, Inc.,

7400 W. 132nd St., Suite 140, Overland Park, KS

913-239-1200; www.fdusa.com

Fretwell-Downing offers the Oracle-based OLIB7 library automation system. The company is based in the UK, with a U.S. office. About 130 libraries worldwide use OLIB7. In the United States, Fretwell-Downing has found much more success with its VDX (Virtual Document eXchange) resource sharing system than it has with its OLIB7 library automation system. VDX along with ZPORTAL, the company's information gateway product, provides an infrastructure in which library consortia can offer sophisticated resource sharing and document delivery. VDX includes support for the ISO 10160/10160 protocol for ILL transactions. Major North American contracts for VDX in 2001 included the California Digital Library, Colorado State Library, Western New York Library Resources Council, Access Pennsylvania consortium, Ontario Council of University Libraries, and Ohio Public Library Information Network.

Gateway Software Corporation,

PO Box 367, Fromberg, MT

406-668-7661; www.gscweb.com

Gateway offers the Library Management System for IBM AS/400 mid-range computers. The system is primarily used in K-12 school districts. Gateway has a web OPAC product called Meriwether. In addition to its library automation system, the company features a number of other school-related automation components including textbook management and media booking.

Gaylord Information Systems,

PO Box 4901, Syracuse, NY

315-457-5070; www.gaylord.com

Gaylord Information Systems (GIS) offers the Polaris Integrated Library System and continues to support 245 libraries that use its older Galaxy system. Polaris relies on the Windows NT/2000 server and Microsoft SQL Server as the basis for a system designed for medium to large libraries and consortia. GIS sold 32 Galaxy WebPAC or Graphical Galaxy modules to existing customers. A dozen Polaris systems were sold, including ten upgrades from Galaxy. Of total product sales, 80% were to public libraries, with the remainder to academics. All Polaris sales were to public libraries. About 200 libraries now use Polaris.

A major update, Polaris 2.0, was released in 2001. It includes a new PowerPAC with an updated interface, a new metasearch feature, a capability that can be accessed from all modules of the system. A variety of content streams can be integrated into the Polaris PowerPAC including news feeds from MSNBC, enhanced bibliographic content from Syndetic Solutions, and science-related information from DiscoverySchool.

Geac Software Solutions-Libraries Division,

120 Turnpike Rd., 2d fl., Southborough, MA 01772-2104

508-871-6800; www.library.geac.com

The Geac Library Division (GLD), is a unit of a diverse, worldwide company. The company regrouped in 2001, following a period of uncertainty, and seems to have emerged in good fiscal health. GLD sells a number of library automation products. ADVANCE and PLUS, its primary products in North America, are aging. Geac has largely stopped selling PLUS but has completed enhancements to both into full client/server systems. New releases continue to be developed. This year Geac developed GeoScan, a resource discovery product that integrates external content sources into the GeoWeb OPAC.

Outside North America, Geac offers the VUBIS suite of products. The Vubis Original product is a UNIX-based host terminal system, Vubis 4 Windows is a client/server system, and V Smart is the latest generation of this system. V Smart has been successfully implemented in Europe and Australia and will now be marketed in North America. With sales of Geac's other systems falling off, V Smart stands as its strategic library automation product and will be marketed aggressively worldwide.

Inmagic, Inc.,

800 W. Cummings Park, Woburn, MA

781-938-4442; www.inmagic.com

Inmagic focuses on the corporate library, offering its DB/TextWorks family of products and the BiblioTech PRO integrated library system (ILS). All of Inmagic's sales are to corporate libraries, divided equally between domestic and international customers. Inmagic's TextWorks line includes a number of general information products and a library module that provides traditional ILS functionality. Improvements to TextWorks made this year include relevance ranking of results, import and export in XML, and record-level security. This year Inmagic launched IntelliMagic, a business intelligence product that can be customized to gather competitive information from internal and external sources and to publish it on the corporate intranet. Inmagic also offers BiblioTech PRO, a full-featured client/server ILS. There were two major updates to BiblioTech PRO in 2001, delivering significant enhancements to the web OPAC and improvements to all the modules.

Innovative Interfaces, Inc. (III),

5850 Shellmound Way, Emeryville, CA

510-655-6200; www.iii.com

Innovative Interfaces, the company with the top revenue in the industry, continued its steady growth and product development. The Java-based Millennium ILS stands at the core of the company's product strategy, with a suite of ancillary products recently developed to expand its scope and capabilities. Significant improvements were made to MAP, Millennium Access Plus, an enhanced web OPAC with context-sensitive linking, metasearching, and authentication components. The new AirPAC allows wireless devices to search the Millennium OPAC. Innovative introduced two new tools that help libraries integrate e-journals into their collections. Electronic Journal Holdings Update automatically updates serials holdings statements based on data acquired from the e-journal provider, and Serials E-Check-in was developed to facilitate the tracking of individual e-journal subscriptions based on Electronic Packing Slips transmitted by the e-journal supplier.

Major contracts won in 2001 include Access Pennsylvania, which unites 2500 libraries; Cooperating Libraries in Consortium in the Minneapolis/St. Paul area; National Library of South Africa; Bibliothèque de la Sorbonne in Paris; University of Ottawa; Carleton University (also Ottawa); MARMOT Library Network in Colorado; and CW/MARS consortium in Massachusetts. Innovative's customer libraries are steadily migrating from its earlier Innopac system to Millennium. This year 90 library systems made this migration. Few, if any, libraries migrated from Innopac to any other system, and Innovative's 34 ARL library customers continue to give it the highest pentration into ARL's 122 institutions.

Insignia Software,

10123 99th St., Suite 1520, Edmonton, AB, Canada

877-780-7769/780-497-7769; www.insigniasoftware.com

Insignia Software offers the Windows-based Insignia Library System. This client/server system relies on Microsoft SQL Server as its database, operates on Windows NT or XP for its server, and offers both Windows and web-based clients. The company markets primarily to schools, community colleges, and small public libraries.

Kelowna Software Ltd.,

#202 1980 Cooper Rd.. Kelowna, BC, Canada

800-667-3634; www.L4U.com

Kelowna Software sells a standalone ILS called Library 4 Universal, which runs on either Windows or Macintosh computers. A multiuser version is also available. The L4U web server provides a web-based OPAC. In 2001, the Canadian-based Kelowna began marketing its products in the United States, Africa, and other parts of the world.

Keystone Systems, Inc.,

8016 Glenwood Ave., Raleigh, NC

919-782-1143; www.klas.com

Keystone Systems offers KLAS (Keystone Library Automation System), a client/server system based on Progress, a fourth-generation computer language and database. KLAS has proven to be very popular with libraries that provide services to persons with vision-related disabilities, as the system is designed to work well for library patrons who use assistive technology. This year the KLAS web OPAC was rewritten, delivering a number of new capabilities. In 2001, all sales were to special libraries.

The Library Corporation, TLC/CARL,

Research Park, Inwood, WV

800-325-7759; www.tlccarl.com

TLC/CARL offers two major library automation systems: Library•Solution, which it developed, and the CARL•Solution, acquired through the acquisition of CARL Corporation in 2000. Library•Solution is an Oracle-based client/server system, which has until recently been available only for Windows NT/2000 servers. Beginning with Version 3, this product will also be available for UNIX servers. Library•Solution sales by library type were as follows: 72% public, 14% special, 7% academic, and 6% K-12 schools. CARL•Solution appeals to very large municipal libraries and library consortia, such as this year's sale to Wellington City Libraries in New Zealand.

Both Library•Solution and CARL•Solution released major upgrades in 2001. A new acquisitions module for Library•Solution will be released in early 2002. TLC sells a content-enhanced web OPAC called YouSeeMore, which now is available for Carl•Solution in addition to Library•Solution. New personalization features and additional content offerings were added to both versions

In 2001, TLC entered an ASP partnership with Baker & Taylor in which it provides a cataloging production system to the book supplier's Library Services Distribution network.

Mandarin Library Automation, Inc.,

PO Box 272308, Boca Raton, FL

800-426-7477; www.mlasolutions.com

Mandarin Library Automation is the new corporation created by the reorganization of SIRS Mandarin. The ownership is unchanged, but the database content and the library automation businesses are now separate, independent operations. Mandarin Library Automation develops and supports the Mandarin M3 ILS, the largest market for which is schools (65% of new system sales). Special libraries buy 16%, public 12%, and academic 7%.

Mandarin M3 is a network-based system, compatible with Windows NT/2000/XP and Novell Netware. It uses a proprietary database system developed by the company. Graphical clients are available for Macintosh, Windows, and the web. All libraries operating the superseded DOS-based Mandarin system are eligible to receive Mandarin M3 at no cost, a remarkably generous arrangement. In 2001, the company released two major updates to Mandarin M3, plus a separate release of the OPAC.

New Generation Technologies Inc.,

Dept. 844, PO Box 34069, Seattle, WA

800-661-7112; www.librarysoft.com

New Generation Technologies offers the LiBRARYSOFT automation system geared to K-12 school, religious, corporate, and other small libraries. The product is available for both Windows and Macintosh computers and can be shared on a network with no additional cost. The company does not offer a web-based OPAC.

Open Text, Inc., BASIS Division,

6500 Emerald Pkwy., Suite 200, Dublin, OH

614-761-8083; www.opentext.com

The Basis Division of the publicly traded Open Text Corporation (NASDAQ: OTEX, TSE: OTC) develops and markets the Techlib library automation system, acquired in 1998 when it purchased Information Dimensions. Internal organizational changes at Open Text resulted in the creation of a Product Technology Division that has responsibility for Techlib, BASIS, BRS/Search, and the iRIMS records management system. Open Text's flagship product is LiveLink, a sophisticated collaborative knowledge management application.

Techlib, designed for corporate libraries, relies on the company's own BASIS database technology. The system is completely web-based, including all staff modules as well as the OPAC. Organizations can use UNIX, Windows NT/2000, or OpenVMS servers to host Techlib. Windows XP support will be available by mid-2002. All of the 20 Techlib sales were to corporate libraries, bringing the total installed base to 229.

Sagebrush Corporation,

3601 Minnesota Dr., Suite 550, Minneapolis, MN

800-533-5430; www.sagebrushcorp.com

Sagebrush Corporation, a major force in the school library marketplace, was best known as a book supplier and information services company for schools before 1998. That year Sagebrush acquired Nichols Advanced Technologies. In 2000 it purchased Winnebago Software Company. These acquisitions gave Sagebrush two of the most popular automation products for school libraries, Athena and Winnebago Spectrum. This year the company licensed Accent from Sirsi Corporation. It is a full-featured library automation system based on Unicorn. With these three automation products, Sagebrush can provide solutions to any size school or school district library.

In 2001, Sagebrush released Athena 9.1 and Winnebago Spectrum 5.0. Sagebrush developed Athena Cross Reference Add-on, giving Athena users the ability to view related and alternate search terms. The In-Hand PDA application released last year for Athena and Winnebago Spectrum was expanded this year to work with Accent, allowing users of all three systems to perform remote inventory and circulation tasks. Sagebrush Union, released this year, provides a framework for school districts to create union catalogs from any combination of Winnebago Spectrum, Athena, or Accent systems. Schools account for 88% of Sagebrush sales, while special libraries total 5%, public 4%, and academic libraries 3%.

Sanderson Australia Solutions,

Sanderson CMI, 50 Hillside Ct., Englewood, OH 45322

937-836-4499; www.sanderson.com

Sanderson, an Australian firm with U.S. offices, offers the Spydus library automation system. A client/server system, it operates on both UNIX and Windows NT/2000 servers and Windows clients and a web-based OPAC. Spydus has an installed base of 191 libraries worldwide. This year nine new names were added, one in the United States, the rest in Australia. Sanderson's library-related revenues were 95% from outside the United States.

Sirsi Corp.,

101 Washington St. SE, Huntsville, AL

256-704-7000; www.sirsi.com

A transformative year for Sirsi Corporation, 2001 began with the appointment of Patrick C. Sommers, formerly of Dialog Corporation, as president. Company founders Jim Young, Jacky Young, and Mike Murdock remain involved. Sirsi extended its reach to the K-12 market by exclusively licensing Sagebrush Technologies to sell to schools in the form of a product named Accent. In May, Sirsi created the LINK division to focus on the marketing and development of products and services for academic and research libraries. Sirsi then acquired DRA, one of its major competitors, bringing it four new products: TAOS; DRA's next-generation library automation system, DRA Classic; MultiLIS; and INLEX/3000. The latter three systems are “legacy” products ripe for migration to more up-to-date systems. Within a few months Sirsi dropped TAOS to focus solely on the development of Unicorn. By the end of 2001, a new management team was in place, comprised of executives from both the DRA and Sirsi ranks.

Sirsi continued development of the iBistro Electronic Library it introduced in 2000. A parallel product, the iLink Online Scholar's Portal, was developed as part of the LINK division's efforts to reach academic and research libraries. The company integrated additional streams of content into iBistro/iLink, including enriched bibliographic data from Syndetic Solutions, Reed Business Information, Northern Light, and its own LibraryHQ. Reflecting the company's focus on content integration, Laura N. Dawson, former director of content development for Barnes&Noble. com, was appointed to a similar position at Sirsi.

Softlink America Inc.,

5575 DTC Pkwy., Suite 340, Greenwood Village,CO

303-741-1521; www.softlinkamerica.com

Softlink America, the North American division of the Australian firm Softlink International, distributes Softlink Alice for small to medium-sized school libraries and Softlink Library for special and small public

libraries. Both are peer-to-peer network products, operating on Windows NT/2000 and Novell NetWare networks. This was the first year that Softlink sold its products directly in North America, terminating its distribution agreement with COMPanion Corporation.

In 2001 Softlink released Book Wizard, a program to assist K-12 students in selecting reading material, based on an extensive database of titles from major publishers. The company released Softlink Fingerprint Recognition Module, allowing libraries to checkout materials to library patrons based on a fingerprint reader rather than library cards.

Surpass Software,

517 Oothcalooga St., Suite C, Calhoun, GA

706-625-5399; www.SurpassSoftware.com

Surpass Software targets K-12 school and small public and special libraries with its Surpass Library Automation system. Components of the system include Central, the cataloging and circulation module; Safari, the online catalog; and Web Safari, a web-based online catalog. In 2001, Surpass developed a serials module to be released in early 2002. Surpass reports that its software is in use in about 800 libraries in North America, 80% of which are schools.

SydneyPLUS International Library Systems,

5138-13562 Maycrest Way,Richmond, BC, Canada

604-278-6717 www.sydneyplus.com

SydneyPLUS International Library Systems focuses on corporate and legal libraries. Its SydneyPLUS client/server library automation system operates in Windows NT/2000/XP, UNIX, or Novell NetWare servers and Windows clients with a web-based OPAC. This year, SydneyPLUS opened a new Technical Services office in New York City, fostering its relation to its Fortune 1000 customers. The company also released a web portal resources module that gives its web OPAC the ability to search other databases and resources, including links to predefined searches executed with a single click. The web portal allows the organization to bring all its information resources into a unified environment.

VTLS Inc.,

1701 Kraft Dr., Blacksburg, VA

540-557-1200; www.vtls.com

VTLS continues to market its next-generation Virtua client/server library automation system to libraries worldwide and to offer innovative technologies such as RFID (radio frequency identification) and advanced

imaging systems and services. VTLS sold 34 Virtua ILS systems and four Virtua SLEs (Small Library Editions) last year. The installed base of Virtua worldwide is 53. The company reported eight sales of its older VTLS UNIX system. VTLS opened new offices in Malaysia and Switzerland and expanded its operations in India. The firm finds success in the international arena, reporting 68% of its 2001 sales to non-U.S. customers.

In 2001, VTLS released Chameleon iPortal, a web-based interface that integrates multiple information resources, with results customized for each category of user. The product takes its name from the ability to change its form according to selections made by the library or the patron, dynamically dropping in or pulling out content or interface components.

CompanySystem NameNew NameExisting ContractsTotalU.S. SalesNon-U.S. Sales
Auto-Graphics, Inc.Impact/VERSO10414140
BiblioMondo Inc.Concerto121022022
BiblioMondo Inc.PortFolio26430426
Book Systems, Inc.Concourse1,4025101,9121,85557
Brodart AutomationAmlib Library Management System53136360
CASPR Library Systems, Inc.Columbia Library System10110
CASPR Library Systems, Inc.LibraryCom24302432430
CASPR Library Systems, Inc.LibraryNet32032320
CASPR Library Systems, Inc.LibraryWorld33003303300
COMPanion Corp.Alexandrian/an/an/an/an/a
CyberTools, Inc.CyberTools for Libraries15015150
Endeavor Information SystemsVoyager50050428
EOS InternationalGLAS689816614818
EOS InternationalQ Series1516311912
epixtech, inc.Horizon Sunrise60661265769
Ex Libris (USA)ALEPH 500701080763
Follett Software CompanyFollett Circulation Plus and Catalog Plus3,2792,9966,2756,019256
Fretwell-Downing, Inc.OLIB7n/an/an/an/an/a
Gaylord Information SystemsGALAXY03232320
Gaylord Information SystemsPolaris Integrated Library System21012120
GeacADVANCE53817
GeacPLUS01110
GeacV Smart8513013
GeacVubis 4 Windows9211011
GeacVubis Original10101
Inmagic, Inc.BiblioTech PRO19019910
Inmagic, Inc.DB/Text for Libraries4021,4381,840929911
Innovative Interfaces, Inc.Millennium669115710453
Insignia SoftwareInsignia Library System19101919487
Keystone Systems, Inc.KLAS40440
The Library CorporationCARL.Solution12321
The Library CorporationLibrary.Solution74579772
Mandarin Library Automation, Inc.Mandarin M38701327656
New Generation Technologies Inc.LIBRARYSOFT2815633724889
Open Text, Inc., BASIS DivisionTechlib101020713
Sagebrush CorporationSagebrush Accent90990
Sagebrush CorporationSagebrush Athena1,2088832,0911,970121
Sagebrush CorporationWinnebago Spectrum1,4241,0372,4612,318143
Sanderson Australia SolutionsSpydus941501040
Sirsi CorporationTAOS22931301
Sirsi CorporationUnicorn Library Management System11071178136
Softlink America Inc.Softlink Alice1,00601,00661,000
Softlink America Inc.Softlink Library Corporate201333330
Surpass SoftwareSurpass Library Automationn/an/an/an/an/a
SydneyPLUS International Library SystemsSydneyPLUSn/an/an/an/an/a
VTLS Inc.Virtua ILS?ntegrated Library Systems1815331122
VTLS Inc.Virtua SLE-Small Library Edition31404
VTLS Inc.VTLS MPE00000
VTLS Inc.VTLS Unix (Classic)281046


AcademicPublicSchoolSpecial
CompanyPercent of systems sold
Auto-Graphics, Inc.14362129
BiblioMondo Inc.49006
Book Systems, Inc.077419
Brodart Automation669917
CyberTools, Inc.000100
Endeavor Information Systems760024
EOS International941672
epixtech, inc.2252917
Ex Libris (USA)5518028
Follett Software Company02962
Gaylord Information Systems168220
Geac351343
Inmagic, Inc.000100
Innovative Interfaces, Inc.6516019
Insignia Software10990
Keystone Systems, Inc.000100
The Library Corporation873614
Mandarin Library Automation, Inc.7126516
Open Text, Inc., BASIS Division000100
Sagebrush Corporation34895
Sanderson Australia Solutions1463222
Sirsi Corporation2833534
Softlink America Inc.03943
VTLS Inc.5818024
*Numbers are calculated as overall percentage of number of systems sold in 2001.


Systems for School and Special Libraries
Book Systems, Inc.
Concourse7,374
CASPR Library Systems, Inc.
Columbia2,271
LibraryWorks728
LibraryWorld2,744
EOS International
GLAS1,825
Q Series154
Follett Software Company
Follett Circulation Plus and Catalog Plus36,008
Inmagic, Inc.
BiblioTech PRO60
DB/Text for Libraries7,557
Insignia Software
Insignia Library System191
Mandarin Library Automation, Inc.
Mandarin M32,715
New Generation Technologies Inc.
LIBRARYSOFT337
Open Text, Inc., BASIS Division
Techlib229
Sagebrush Corporation
Sagebrush Accent53
Sagebrush Athena10,165
Winnebago Spectrum15,216
Softlink America Inc.
Softlink Alice8,000
Systems for Public, Academic, and Research Libraries
Auto-Graphics, Inc.
Impact/VERSO14
BiblioMondo Inc.
Concerto1,200
PortFolio225
Brodart
Amlib Library Management System81
CASPR Library Systems, Inc.
LibraryCom243
LibraryNet198
CyberTools, Inc.
CyberTools for Libraries23
Endeavor Information Systems
Voyager866
epixtech, inc.
Dynix2,356
Horizon Sunrise958
NOTIS74
Ex Libris
ALEPH 500700
Gaylord Information Systems
GALAXY24
Polaris Integrated Library System32
Geac
ADVANCE230
PLUS100
V Smart13
Vubis 4 Windows377
Innovative Interfaces, Inc.
Millennium / Innopac954
Keystone Systems, Inc.
KLAS42
The Library Corporation
CARL.Solution25
Library.Solution413
Sanderson Australia Solutions
Spydus191
Sirsi Corporation
DRA Classic322
INLEX59
Unicorn Library Management System1,055
Taos33
MultiLIS246
Softlink America Inc.
Softlink Library Corporate33
VTLS Inc.
VTLS Unix (Classic)276
Virtua ILS53
VTLS MPE31
Virtua SLE — Small Library Edition4

*Number of installations. The number of libraries served by each system is significantly larger.

**The number of Millennium/Innopac installations published in the 2000 report was incorrect.

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View Citation
Publication Year:2002
Type of Material:Article
Language English
Published in: Library Journal
Publication Info:Volume 127 Number 6
Issue:April 1, 2002
Page(s):48-60
Publisher:Reed Business Information,
Series: Automation Marketplace
Place of Publication:New York, NY
Subject: Library automation vendors -- profiles
Online access:http://lj.libraryjournal.com/2002/04/library-services/automation-system-marketplace-2002-capturing-the-migrating-customer/
Record Number:9719
Last Update:2014-10-21 14:59:37
Date Created:0000-00-00 00:00:00