Statistical Report for Athena

2009 Survey Results 2008 Survey Results 2007 Survey Results
Product: Athena Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction21 1 3 2 1 1 4 4 2 3 65.576
Company Satisfaction21 2 4 1 1 2 3 2 4 2 25.106
Support Satisfaction21 4 1 1 2 3 2 3 3 2 04.715
Support Improvement20 4 3 1 2 6 1 1 2 53.705
Company Loyalty21 8 1 3 1 4 1 1 2 03.143
Open Source Interest19 3 3 1 1 2 1 4 4 85.166

CategoryTotalYespercent
Considering new ILS21 1361.90%
Considering new Interface21 00.00%
System Installed on time?21 1676.19%
Product: Athena Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction24 2 2 3 2 3 1 2 6 1 2 74.635
Company Satisfaction24 4 4 2 1 2 2 4 2 3 03.924
Support Satisfaction24 6 3 1 2 1 4 2 2 1 2 03.634
Support Improvement0 not applicable
Company Loyalty24 9 1 1 1 3 2 2 1 1 3 03.424
Open Source Interest24 5 3 1 2 4 1 1 7 94.635

CategoryTotalYespercent
Considering new ILS24 1979.17%
Considering new Interface24 00.00%
System Installed on time?24 2187.50%
Product: Athena Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction22 1 1 1 1 5 1 4 4 4 56.187
Company Satisfaction40 3 2 4 3 3 4 8 2 6 5 65.156
Support Satisfaction40 4 1 4 5 5 3 4 5 4 5 34.885
Support Improvement0 not applicable
Company Loyalty39 15 3 2 4 2 4 1 3 2 3 03.002
Open Source Interest37 7 2 5 5 6 4 2 2 1 3 03.573

CategoryTotalYespercent
Considering new ILS40 2665.00%
Considering new Interface40 12.50%
System Installed on time?40 12.50%

Comments

I'm waiting on [...], I'm Signed up for 2011 for Koha Union Sharing

We do not want to change!

Athena is no longer supported. The company that produced it no longer exists. It is not that their support is poor, but that there is no one to support it.

We were very interested in the concept of the open source ILS but were unlikely to be able to support it ourselves and were not happy with the options for purchasing support for an open source product.

We have had no support from Athena for a number of years now. Fortunately, the software is very robust and we have had no serious problems. There are and have been some minor issues with the data but we have been able to resolve them ourselves.

ILS