Statistical Report for Koha -- LibLime

2009 Survey Results 2008 Survey Results 2007 Survey Results
Product: Koha -- LibLime Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction49 5 1 4 4 9 14 9 3 76.127
Company Satisfaction49 2 2 4 3 3 6 7 13 7 2 75.476
Support Satisfaction49 4 1 3 5 3 5 7 9 10 2 85.356
Support Improvement45 6 3 1 6 4 7 4 7 2 5 54.625
Company Loyalty48 12 1 1 1 9 3 8 9 4 04.906
Open Source Interest46 2 1 3 1 39 98.209

CategoryTotalYespercent
Considering new ILS49 510.20%
Considering new Interface49 36.12%
System Installed on time?49 3877.55%
Product: Koha -- LibLime Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction25 3 2 2 6 3 6 3 65.926
Company Satisfaction25 2 1 3 2 1 2 6 4 4 75.847
Support Satisfaction25 2 1 1 1 2 4 5 2 3 4 65.526
Support Improvement0 not applicable
Company Loyalty25 4 1 3 1 3 1 3 2 7 95.246
Open Source Interest20 1 2 1 16 98.059

CategoryTotalYespercent
Considering new ILS25 520.00%
Considering new Interface25 00.00%
System Installed on time?25 2080.00%
Product: Koha Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction16 1 1 2 5 4 3 77.197
Company Satisfaction18 1 1 6 2 8 97.728
Support Satisfaction19 2 1 1 2 5 2 6 96.847
Support Improvement0 not applicable
Company Loyalty18 4 1 5 8 97.508
Open Source Interest21 1 1 1 18 98.629

CategoryTotalYespercent
Considering new ILS22 29.09%
Considering new Interface22 313.64%
System Installed on time?22 00.00%

Comments

Liblime has improved their support streamlining and always works on any very critical issues (downtime) ASAP. Critical events have been very few, the Koha 3 ILS has been very stable.

There have been some delays in implementing new features, but we are MUCH happier with LibLime and Koha than we were with Ex Libris and Voyager.

Migration/install services have been excellent. Technical support services have never been ideal, and have deteriorated badly in the past year. Software enhancement work has become quite slow, due possibly to substantial staff losses by the support vendor. LibLime is moving to a new LibLime Enterprise version which appears to be a fork in the Koha system. That is a serious concern to us.

We are not seeing development of this product as we would like with our current company.

This has been a good move for us and "making our future" rather than being given what people think we need our future to be.

We recently migrated to LibLime Enterprise Koha. We are not happy. There are serious deficiencies in using this ILS for cataloging, making what was previous a relatively smooth process very slow and cumbersome. There is an extensive list of unresolved bugs in the cataloging module. Because of this, there is now an extensive backlog of unprocessed books in our technical services area and we are not sure when the bugs that are the causing the problems will be addressed. The OPAC is buggy as well, producing search results not consistent with user's expectations. MARC fields that are traditionally indexed in most OPACs were not indexed in LEK when we migrated, and many of these problems have persisted. Clicking on subject heading hyperlinks does not lead to searches for that specific subject/subheading combination (the subheading is dropped from that search.) Automatic truncation of terms occurs even when this setting is turned off. It's very difficult to do specific searches for titles, since some MARC fields are indexed as title fields which are not traditionally searched in a book title search. Not all of the MARC fields normally indexed in a keyword search were included in searches. There is a stop word function in the admin that can be activated in the admin module but we were warned that we should not implemented because of conflicts with the Zebra search engine bundled into LibLime Enterprise Koha. Frequent staff changes at LibLime make it hard to determine where to send a particular help or change request. Emails directed to specific staff members at the company, sometimes get no response, and even when responses are received, resolution of a problem is slim. Timely resolution of issues is very rare. Even the staff at LibLime often seem to not know which staff member handles a particular type of problem. Our library was part of a major migration of a group of libraries implementing the system at the same time and it seems that LibLime is not really equipped to deal with this sudden and large increase in their customer base. We migrated from our previous ILS in part because of their poor customer support. This has not been an improvement. I use other open source software frequently. I am using the free version of all of those products, and I find it ironic that I am getting better support from the unpaid user base for Ubuntu, Thunderbird, and Firefox than our institution and consortium is getting from Liblime. Every time I have posted to Ubuntu or Mozilla project forum, I've gotten answers, but my emails to LibLime often get no response. They offer multiple support venues, but the bottom line is that the support is unreliable. The same bug is sometimes reported multiple times without any response or resolution from LibLime. The user support group email list is full of posts of problems with

We are not interested in LibLime's Koha Enterprise edition aka LLEK. We will stay with the Koha community version.

We're concerned with the direction LibLime is taking. Time will tell if they're forking Koha.

We are nearing the end of our first year using Koha and are very happy. It is so far superior to the Spectrum product that we had before that comparison is difficult. We purchase Koha support from a company called LibLime. LibLime hosts our data and technical support is timely and helpful. The migration team from LibLime was very helpful. All bugs and hitches with our data were ironed out fairly easily.

We are in the early stages of migration I am sure we will be happier with Koha than we have been with Horizon

We have just migrated to Koha Express. I am the only person involved in the actual process of moving our records over from LiBRARYSOFT. The process of moving our records from LiBRARYSOFT to Excel to MarcEdit to Koha Express was not that easy for me: probably about 100 hours of work involved. A more technically able person could have done it much more quickly, I'm sure. Still, I eventually did succeed, and it's a huge step forward for us at a very affordable ($299/year) price.

We are in the middle of migrating to Koha, our scheduled go live date is 12/4/09 (3 days away). Our current ILS is Voyager.

We migrated to LibLime's Enterprise Koha this past summer, as a member of [...] (so some of these questions were not exactly applicable to our situation). We went into this knowing that a good amount of development would be required to get functionalities we thought necessary for academic libraries. We're trying to take a long-term view, and are committed to a steady, deliberate, and iterative process that will likely take considerable time and effort.

We are using an open source ILS.

We have been on KOHA for about 3 weeks and it has increased our circulation and ILL greatly. The Library consultants that have taken the time to train our staff have been extremely efficient and patient as we learn the new system. A courier service that delivers to our library 3 times a week helps us provide better ILL service to our patrons and books are delivered in a more timely manner than mail alone.

We just started using Koha and are learning the system.

I like the customer listserve chat that I can listen to and learn from. Our library is so small that most of the concerns customers have are not issues for us.

ILS