Statistical Report for Spydus

2009 Survey Results 2008 Survey Results 2007 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction22 1 1 1 1 4 7 6 1 76.367
Company Satisfaction22 1 1 3 4 8 5 76.327
Support Satisfaction22 1 1 3 1 2 3 5 5 1 75.827
Support Improvement21 1 3 6 1 4 3 3 56.146
Company Loyalty21 2 2 2 2 4 4 5 96.247
Open Source Interest22 9 3 6 2 1 1 01.501

CategoryTotalYespercent
Considering new ILS22 313.64%
Considering new Interface22 522.73%
System Installed on time?22 1881.82%
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction11 1 2 6 2 87.648
Company Satisfaction11 1 6 2 2 77.277
Support Satisfaction10 1 2 3 4 86.807
Support Improvement0 not applicable
Company Loyalty11 1 1 1 1 1 3 3 86.368
Open Source Interest11 7 1 1 2 00.820

CategoryTotalYespercent
Considering new ILS11 00.00%
Considering new Interface11 19.09%
System Installed on time?11 11100.00%
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction2 1 1 66.507
Company Satisfaction2 1 1 56.007
Support Satisfaction2 1 1 56.508
Support Improvement0 not applicable
Company Loyalty2 1 1 45.507
Open Source Interest2 1 1 01.002

CategoryTotalYespercent
Considering new ILS2 00.00%
Considering new Interface2 00.00%
System Installed on time?2 150.00%

Comments

We have been using Spydus since 1992 and are very happy with how the product is developing particularly in the OPAC features and Web 2.0 integration.

Civica has shown improvement in the support of thier product Spydus -use of the enhancment forum from the SPUN user group upgrades and development very positive in terms of libraries needs and responses. Hyperlink structure in Spydus is very good.

Our main move is to use "cloud" tech for a range of things. Directions Spydus is taking to give the ILS a social networking focus (eg Sorcer, online reviews etc) are in alignment with this.

Spydus was chosen over Sirsi Dynix as the system for the recent amalgamation of the 3 previous library shires of [...] who are now [...]l.

ILS