Statistical Report for Virtua

2009 Survey Results 2008 Survey Results 2007 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction21 1 1 1 5 8 4 1 76.297
Company Satisfaction21 1 1 1 1 3 7 5 2 76.487
Support Satisfaction21 2 1 2 3 5 6 2 86.527
Support Improvement20 1 1 1 1 1 8 2 5 76.857
Company Loyalty20 4 1 2 3 3 5 2 85.557
Open Source Interest20 5 4 1 1 3 1 1 1 3 03.704

CategoryTotalYespercent
Considering new ILS21 314.29%
Considering new Interface21 628.57%
System Installed on time?21 1466.67%
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction32 1 1 2 3 2 6 11 6 76.007
Company Satisfaction33 2 3 1 3 3 2 11 8 75.797
Support Satisfaction33 1 1 2 2 3 5 7 4 7 1 65.556
Support Improvement0 not applicable
Company Loyalty32 5 2 4 5 2 7 7 74.946
Open Source Interest33 8 8 5 2 3 2 4 1 03.062

CategoryTotalYespercent
Considering new ILS33 1030.30%
Considering new Interface33 1236.36%
System Installed on time?33 3193.94%
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction23 1 1 2 3 4 6 6 76.177
Company Satisfaction24 1 2 2 3 5 4 5 2 66.086
Support Satisfaction24 1 1 2 5 2 2 5 5 1 45.586
Support Improvement0 not applicable
Company Loyalty23 2 3 2 2 1 4 1 4 1 3 54.615
Open Source Interest23 2 5 2 3 2 1 1 4 3 14.353

CategoryTotalYespercent
Considering new ILS24 28.33%
Considering new Interface24 625.00%
System Installed on time?24 14.17%

Comments

We have the option of moving the [...] provincial implementation of Evergreen, but are in no hurry to do so as we're now seeing many public library features added to Virtua now that Queens Borough is driving the feature set. Likewise, many improvements to Evergreen are anticipated as KCLS prepares to implement it.

The idea of open source is attractive. Considering our need for Hebrew script display and the issues presented by right to left directionality we do not believe that open source systems are ready at this time. Another issue is our need for support for the system. We do not have a technology team on staff that could take this on.

As member of [...] Consortium, we have to consider all the questions about migrating to a new ILS, acquiring a search interface, .. in collaboration with other libraries members of the Consortium.

We're not in a position to migrate to a new ILS soon, but we are keeping a very close eye on Sitka, the consortia of libraries in British Columbia sharing an instance of Evergreen. If Sitka initiative did not exist, we would not have such a focused interest in Evergreen. Currently Sitka is focused on public libraries; if we were to migrate to Evergreen we'd have to be assured there is a commitment by Sitka, or some other local body, of local development of Evergreen for academic libraries. We're motivated to move away from our current ILS for typical reasons: we are not seeing the value of substantial annual maintenance cost which goes up every year; have not addressed repeated requests to improve/fix certain features; change is just too slow and/or not in the direction that benefits us, a relatively small library system.

ILS