Statistical Report for Winnebago Spectrum

2009 Survey Results 2008 Survey Results 2007 Survey Results
Product: Winnebago Spectrum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction33 3 1 3 1 5 6 3 5 5 1 54.915
Company Satisfaction32 3 2 1 5 3 4 3 5 2 4 34.885
Support Satisfaction32 5 1 8 1 2 3 2 7 1 2 24.064
Support Improvement32 7 6 2 3 8 3 1 2 53.414
Company Loyalty33 11 1 1 4 4 2 1 2 7 03.763
Open Source Interest33 3 3 1 4 8 4 2 8 55.365

CategoryTotalYespercent
Considering new ILS34 2161.76%
Considering new Interface34 12.94%
System Installed on time?34 2985.29%
Product: Winnebago Spectrum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction22 2 6 3 1 4 2 2 2 24.234
Company Satisfaction22 3 2 3 1 2 5 3 2 1 64.416
Support Satisfaction22 3 2 3 1 2 2 5 2 2 74.455
Support Improvement0 not applicable
Company Loyalty22 8 2 1 4 2 2 3 03.865
Open Source Interest22 5 2 1 2 2 2 2 1 5 04.735

CategoryTotalYespercent
Considering new ILS22 1568.18%
Considering new Interface22 29.09%
System Installed on time?22 2195.45%
Product: Winnebago Spectrum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction57 3 2 5 5 4 9 19 5 5 75.867
Company Satisfaction64 6 7 4 10 5 8 13 6 5 75.146
Support Satisfaction64 1 3 6 5 6 11 6 9 14 3 85.426
Support Improvement0 not applicable
Company Loyalty63 25 4 1 4 7 9 4 3 3 3 02.973
Open Source Interest63 16 9 5 5 8 8 2 5 5 03.143

CategoryTotalYespercent
Considering new ILS65 3350.77%
Considering new Interface65 34.62%
System Installed on time?65 00.00%

Comments

We are migrating to Koha on [...]

We are not unhappy with Winnebago Spectrum, but it no longer exists - the company has moved on to other ILS programs. We will need to find a new system within the next year or two.

With Spectrum no longer being supported since it was purchased by Follett, we are aware that we will eventually have to change our ILS. But, with the current economic climate, we are not sure just way to lean for a replacement. Realistically, as a small rural library we may be placed in a position where we will have to merge so choosing an ILS at this time just doesn't make sense to us.

We will be migrating to Koha in March 2010 as part of a consortium with the [...].

While I feel somewhat pressured by my colleagues to choose open source, after careful consideration, I did not feel it was the best option for our library. Principally, the skill set in the community and in my library mandates a good and accessible customer service agreement or our patrons would likely wait a long time to restore a malfunctioning ILS. Our rurality places us several hours from expertise and in the event that we would have trouble with installation, any of the functions, or maintenance, travel reimbursements would likely exceed our budget rapidly.

ILS