Statistical Report for Evergreen

2010 Survey Results 2009 Survey Results 2008 Survey Results 2007 Survey Results
Product: Evergreen Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction46 1 2 8 4 16 7 8 76.837
Company Satisfaction45 2 1 2 2 2 7 12 8 9 76.587
Support Satisfaction45 2 1 2 3 1 5 3 11 8 9 76.297
Support Improvement45 3 1 1 8 8 1 9 9 5 75.827
Company Loyalty44 2 1 2 2 6 2 6 9 14 96.778
Open Source Interest42 1 1 1 2 37 98.319

CategoryTotalYespercent
Considering new ILS47 12.13%
Considering new Interface47 714.89%
System Installed on time?47 4085.11%
Average Collection size: 178623
Product: Evergreen Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction50 1 11 5 21 6 6 76.727
Company Satisfaction50 2 1 1 13 1 15 10 7 76.607
Support Satisfaction49 2 2 13 2 15 7 8 76.457
Support Improvement48 3 3 12 6 2 16 6 86.467
Company Loyalty50 1 1 1 14 1 8 11 13 56.827
Open Source Interest44 1 1 1 1 40 98.439

CategoryTotalYespercent
Considering new ILS51 11.96%
Considering new Interface51 611.76%
System Installed on time?51 4078.43%
Product: Evergreen Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction13 1 2 4 4 2 77.087
Company Satisfaction13 1 1 7 1 3 77.157
Support Satisfaction13 1 2 3 2 5 97.007
Support Improvement0 not applicable
Company Loyalty13 2 1 2 3 5 97.628
Open Source Interest10 10 99.009

CategoryTotalYespercent
Considering new ILS13 17.69%
Considering new Interface13 17.69%
System Installed on time?13 1076.92%
Product: Evergreen Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction3 1 2 86.008
Company Satisfaction3 2 1 88.338
Support Satisfaction3 1 1 1 78.008
Support Improvement0 not applicable
Company Loyalty2 1 1 57.009
Open Source Interest4 1 3 96.759

CategoryTotalYespercent
Considering new ILS4 00.00%
Considering new Interface4 00.00%
System Installed on time?4 125.00%

Comments

Our ILS is installed and maintained by the [...] (partnered with Equinox I believe). In my opinion, there has been a lot of growth in our consortium, and their technical support has felt this and is stretched a little thinner than before. While I'm still very happy with our service, I hope that if more libraries are going to join us they will increase the staff as necessary.

We have been with Evergreen [...] consortium less than 2 months, so still becoming familiar with the software, but so far are fairly satisfied with the functionality and the [...] support. We are not directly involved with Equinox, so can't really speak to their customer support.

My biggest complaint is the lack of documentation (including instructional and general support), which is being developed so hopefully that will get better. And when I say that support is worse, I meant that the support was better when there were fewer libraries in the consortium. I just feel like they weren't ready to deal with the amount of growth in the last year.

Our satisfaction ratings for our ILS likely would have been higher except there were numerous performance issues over the past year. There has been some indication that the performance issues may have been AT&T's problem and not [...]s, but the general staff perception was that it was a problem with Evergreen. Also, [...] is currently working on an Acquisitions module, which we are hoping will improve the workflow for our Technical Services department.

We are also considering other supplementary software with a preference towards open source solutions though not exclusively considering them.

We are part of an [...] consortium providing most of our support internally.

We have just implemented Evergreen. The transition was largely smooth due to the five library consortium we belong to sharing technical resources and IT personnel and expertise. Equinox has been very helpful. Consult with other libraries before conversion and carefully specify what goes in your contract so nothing is overlooked.

We love Evergreen! The support is amazing!

The reports are clunky and some other aspects are fairly basic, but it is interesting to watch the evolution and to know that we do have some say over process.

There is a misconception among some that open source means free: it requires maintenance and development and costs to migrate from a proprietary. Equinox is the development and maintenance gurus for [...]. Most library directors that are part of this [...] consortium are disappointed in the support received from Equinox. I will migrate to our own ILS when the economy improves. At the last library director's meeting in this state the few director's remaining (most large library systems) were surprised to finally hear someone from [...] admit reports module does not work well. It is a key to the functionality of the ILS and its many issues have never been resolved. I am writing to say open source or proprietary, an ILS is as good as the developer. I am also surprised more proprietary vendors are not offering support for the open source products and an unwillingness to maybe blend open with proprietary when it comes to such areas as accounting, book ordering or serials (maybe looking for a good commercial inventory system) to integrate into the ILS).

Combining 4 public and 1 academic library into one database with 5 separate public interfaces has caused problems which are only slowly being resolved.

We migrated from Innovative to Evergreen in August 2010.

already use Open Source ILS. Have had some frustrations with customer support.

Our experience with Evergreen [...] has been great! The ability for library patrons (and library staff) to access the catalogs of over 80 other [...] library catalogs is a boon to public service - especially since it is tied in with a robust in-state delivery service.

ILS