Statistical Report for Koha -- ByWater Solutions

2010 Survey Results 2009 Survey Results 2008 Survey Results 2007 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction37 1 2 12 8 14 97.868
Company Satisfaction37 4 14 19 98.419
Support Satisfaction36 3 14 19 98.449
Support Improvement37 1 3 10 23 98.469
Company Loyalty37 2 6 29 98.739
Open Source Interest37 37 99.009

CategoryTotalYespercent
Considering new ILS40 12.50%
Considering new Interface40 12.50%
System Installed on time?40 3587.50%
Average Collection size: 57706
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction1 1 99.009
Company Satisfaction1 1 99.009
Support Satisfaction1 1 99.009
Support Improvement1 1 99.009
Company Loyalty1 1 99.009
Open Source Interest1 1 99.009

CategoryTotalYespercent
Considering new ILS1 00.00%
Considering new Interface1 00.00%
System Installed on time?1 1100.00%
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction0 09.00
Company Satisfaction0 09.00
Support Satisfaction0 09.00
Support Improvement0 not applicable
Company Loyalty0 09.00
Open Source Interest0 09.00

CategoryTotalYespercent
Considering new ILS0 00.00%
Considering new Interface0 00.00%
System Installed on time?0 00.00%
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction0 09.00
Company Satisfaction0 09.00
Support Satisfaction0 09.00
Support Improvement0 not applicable
Company Loyalty0 09.00
Open Source Interest0 09.00

CategoryTotalYespercent
Considering new ILS0 00.00%
Considering new Interface0 00.00%
System Installed on time?0 00.00%

Comments

We migrated from Follet Spectrum Winnebago to Koha. Bywater assisted with data migration, and we also purchased their support, training and hosting packages. They have been phenomenal!

Bywater is amazing, if switching to Koha, I can't recommend them enough as a support and/or hosting vendor.

We have migrated from self-installed koha installation to Koha hosted by By-Water solutions. We are very happy with the tech support we are getting from Bywaters. Overall we are happy with Koha ILS. However, it is needs improvement in some areas like bulk authorities edit, etc.

ByWater is a new company that I believe will continue to improve in all ways as it matures.

We worked with BytWaterSolutions over the past year and went live in Nov. 2010. Staff is very happy with the support and our patrons really like the new catalog.

I am very excited about ByWater Solutions so far but we are just beginning our migration and therefore I can't answer any of the above questions.

We could not be more pleased with the flexibility offered by Koha, and are very happy with both the support from our project [...] and ByWater Solutions.

We already have an open source ILS, KOHA, supported by ByWater Solutions. We are extremely satisfied with KOHA and ByWater Solutions

We have recently moved to Koha open source ILS, hosted by ByWater and are pleased with the results. We were able to migrate our data and go live in a two month time frame. The hosting costs are considerably less than the licensing costs of a proprietary system.

[...] Library migrated to Koha yesterday, and support for the migration was very good. We don't have much of a track record yet with Bywater, but so far they've been very responsive and fixed numerous glitches in the first day.

... So far everything is on schedule and has gone smoothly with ByWater Solutions as our vendor for KOHA support and migration.

Explanations for above: 1. There is still no functioning reserves module. Other limitations include not having functionality for temporary item types or locations (which would mitigate the lack of a reserves module). 2. & 3. ByWater is an excellent company, and we have been very pleased with their service -- before during and after the migration. We marked them down a bit only because we had a glitch in our data migration, and it took a long time to get it resolved. 4. We have noticed that the response time for technical/customer service support has slowed over the last year. However, when they eventually engaged with our issue, ByWater was fast, diligent and courteous in their responses. They have also implemented a system for handling customer queries and submitting service tickets -- their "ByWater Solutions Support Site". This system makes the reporting and tracking of issues easier and solves some of the communication problems that occur when problems arise. We believe that this system has already improved ByWater's customer service response time.

ILS