Statistical Report for Library.Solution

2010 Survey Results 2009 Survey Results 2008 Survey Results 2007 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction103 1 7 6 6 7 21 31 24 87.098
Company Satisfaction102 1 4 1 4 9 4 21 29 29 87.238
Support Satisfaction103 2 2 2 7 2 11 18 19 40 97.328
Support Improvement100 4 1 5 3 4 24 10 11 22 16 56.136
Company Loyalty103 6 3 8 1 1 7 3 12 16 46 96.848
Open Source Interest102 34 9 15 10 3 14 4 4 1 8 02.772

CategoryTotalYespercent
Considering new ILS105 1514.29%
Considering new Interface105 87.62%
System Installed on time?105 9287.62%
Average Collection size: 99085
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction110 1 2 4 3 6 4 45 26 19 77.067
Company Satisfaction110 1 2 6 4 2 7 25 33 30 87.278
Support Satisfaction110 1 1 4 3 1 5 12 20 31 32 97.238
Support Improvement104 3 2 2 3 6 26 6 19 20 17 56.267
Company Loyalty109 4 3 6 1 1 12 4 15 22 41 96.948
Open Source Interest110 24 17 11 7 9 16 9 8 4 5 03.303

CategoryTotalYespercent
Considering new ILS115 108.70%
Considering new Interface115 108.70%
System Installed on time?115 9784.35%
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction30 3 2 4 6 7 8 97.208
Company Satisfaction30 2 5 1 3 11 8 87.338
Support Satisfaction29 1 2 1 3 8 8 6 77.077
Support Improvement0 not applicable
Company Loyalty30 1 1 4 2 3 5 14 97.508
Open Source Interest30 7 5 4 3 5 3 2 1 03.002

CategoryTotalYespercent
Considering new ILS30 13.33%
Considering new Interface30 310.00%
System Installed on time?30 30100.00%
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction45 1 1 4 4 15 12 8 77.167
Company Satisfaction66 1 1 6 6 3 16 18 15 87.058
Support Satisfaction66 1 1 1 2 2 8 4 16 15 16 76.927
Support Improvement0 not applicable
Company Loyalty65 2 3 2 2 1 5 6 7 20 17 86.778
Open Source Interest64 13 9 10 5 6 12 2 4 3 03.003

CategoryTotalYespercent
Considering new ILS66 812.12%
Considering new Interface66 69.09%
System Installed on time?66 11.52%

Comments

As a director at a small library (3,000 pop) in an area with much smaller libraries (500 pop), TLC was the perfect choice for us. We can't do open source - there is no time, no money, no expertise. With TLC we have been able to bring our entire area to the 21st century (albeit with some kicking and screaming!)

We have moved to a county wide library system. Any changes made would now be made at the county level.

Open source isn't likely for small libraries as it takes an in-house tech who knows how to manipulate the software. We are currently unhappy with our current ILS because suggestions for improvement are met with a sales pitch for an upgraded package or hardware. An ILS needs to be forward-thinking and customer friendly to keep the clients it has.

We're pretty fed up with the way TLC has been trending. They have been releasing their LS2 product in dribs and drabs, none of which are fully functional and all of which are expected to be paid for as separate modules. Their support is spotty -- sometimes slow, sometimes not -- and we hate feeling stuck with one vendor.

We are happy with our current system and see no reason to change.

Open Source sounds & looks good but, for us it would have to be if we joined a group of libraries. We need the support aspect.

Moved from Sirsi/Dynix to TLC in April 2010. Staff is extremely dissatisfied with the new system.

Have not issued an RFI or RFP at this point, but we're very interested in open source options.

We did try TLC's LS2PAC catalog for a little while but it was too graphics heavy and slowed down the other thin clients running on the same server. So we canceled it.

I would like to do open source but my IT department is hesitant.

Too expensive and has outgrown the small, rural library market.

The first year always seems to be the most difficult. TLC has worked with us in helping us to work out the kinks! I would recommend them as a company and look forward to understand our system in the future.

We have normally been very, very pleased with the Library Corp.--only in the past year have we seen a drop in the quality of services. This is more a people thing than a product thing.

The company had changes in technical support staff hence scheduling and upgrading became a problem. They are beginning to get up to speed now.

We have already subscribed to EBSCO Discovery Service and are in the process of getting it set up.

TLC has always been very timely in dealing with problems and innovations. Some of the libraries that migrarted to TLC have expressed frustrations, but this is the only system we ever used for automation. The major concern was when they dropped ReportSmith and went with Cognos for reports. While they have converted most of the older reports, it is not as user friendly, either to use or to download reports one might want to use.

Most likely Open Source would be in event of a State wide library catalog. We'll need to wait and see what comes of efforts at the State level in [...].

TLC has been an excellent company for a small public library such as ourselves. they understand that we do not always have the expertise needed to make things happen and often times will lead us through.

Upgrades and patches over the last couple of years have been problematic, introducing some new problems when trying to eliminate previous problems. Customer service response time to resolve issues has increased significantly. Customization of receipts and reports is difficult to obtain and sometimes not possible, even with an additional charge.

The library is extremely satisfied with the company including the products, training, and the high level of service provided by the support department. TLC's new product LS2Mobile (mobile device app) has been well received by our patrons and staff, particularly young people.

We took a year to make our decision and we are very happy with our choice.We like how many options there are for customizing the program for our individual branch needs as well as system needs. Tech support has been excellent, overall, which is key (although we haven't needed help too much after our first year or so with TLC). Our patrons find it easy to use and they like the way it looks, too.

TLC customer service has been consistently excellent. The context-sensitive help in cataloging is especially helpful. I love how easy it is to customize the look of the PAC and that the server makes it easy to have a library web page with full and instant control over the content. [...]. I have used TLC since 1993 and would recommend them highly!

TLC has been really helpful and open to suggestions. I'm very proud of our system.

ILS