Statistical Report for OPALS

2010 Survey Results 2009 Survey Results 2008 Survey Results 2007 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction100 2 1 13 20 64 98.439
Company Satisfaction100 3 7 14 76 98.639
Support Satisfaction99 1 5 11 82 98.769
Support Improvement96 1 9 2 3 17 64 98.279
Company Loyalty99 1 1 1 3 8 85 98.719
Open Source Interest98 5 1 2 2 2 86 98.329

CategoryTotalYespercent
Considering new ILS106 21.89%
Considering new Interface106 10.94%
System Installed on time?106 9690.57%
Average Collection size: 49191
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction42 1 1 1 1 12 8 18 97.678
Company Satisfaction42 1 1 1 1 5 11 22 97.939
Support Satisfaction42 1 1 1 1 3 10 25 98.129
Support Improvement42 2 9 2 5 7 17 97.178
Company Loyalty42 2 1 1 1 10 27 98.009
Open Source Interest34 4 1 2 4 23 96.889

CategoryTotalYespercent
Considering new ILS42 00.00%
Considering new Interface42 00.00%
System Installed on time?42 3788.10%
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction5 1 4 98.809
Company Satisfaction5 1 4 98.809
Support Satisfaction5 5 99.009
Support Improvement0 not applicable
Company Loyalty5 5 99.009
Open Source Interest3 3 99.009

CategoryTotalYespercent
Considering new ILS5 00.00%
Considering new Interface5 00.00%
System Installed on time?5 480.00%
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction3 1 1 1 78.008
Company Satisfaction3 1 2 98.679
Support Satisfaction3 3 99.009
Support Improvement0 not applicable
Company Loyalty3 1 2 98.339
Open Source Interest2 2 99.009

CategoryTotalYespercent
Considering new ILS3 00.00%
Considering new Interface3 00.00%
System Installed on time?3 133.33%

Comments

Very responsive to customer suggestions and requests for system improvements.

The system does have its limitations. They are working on searching various forms of media easier.

I'm becoming frustrated with the limitations of my OPAC. If there is no major update to the program, I will seriously consider migrating to a new product.

Our district does not allow librarians to attend training/user meetings which makes it difficult to learn updates and provide feedback to the company regarding problems. The dealings I've had with the company and support personnel has all been very positive

We are already using an open source ILS, and like it.

A significant update was installed this year that greatly facilitated ease of sending email overdue notices. Other smaller but useful "tweaks" were also installed. Have continued to have rapid and satisfactory responses to requests for help or suggestions that I have made. Overall, an excellent product at a price within the budget of a church library.

We have been using OPALS for eight years. OPALS is constantly being improved. It has recently updated to interface with the Inter Library Loans database we use.

OPALS is great! It has all the bells and whistles I need, including a title peek. The support is great - I know them by name. We work via email and I always receive a prompt response. Since I automated manually from a card cat 2 yrs ago, I have 5 of my neighboring libraries turned on to OPALS too!

This migration was extremely smooth. We migrated almost 1 million records to a hosted solution and our bill was cut in half.

I've been overall happy and satisfied with OPALS in our elementary school library media center. It is very user friendly for the most part.

Great product. The vendor is extremely responsive to our needs and questions.

OPALS is already open source. Very pleased with service and tech support.

Regarding whether the OPAC was installed according to the terms of the contract, we were told additional changes to the system were forthcoming that would help our implementation (e.g., the use of the 050/090 MARC fields to show up as call numbers in the location field since we do not use the 852 MARC field) but these have not been implemented. This has been a major disappointment and has affected our satisfaction with OPALS. It has resulted in a lot of extra work for us so that the call numbers show in the OPAC.

We moved to OPALS a year ago and have been very pleased with service, response, options, usability, everything has been a plus. The move was prompted by cost saving measures and desire to upgrade.

We LOVE OPALS!!! The customer service is phenomenal. I didn't respond to the question of open source- OPALS is open source so there is no reason for us to make that change at the moment.

Our catalog is open source and maintained by the great folks at OPALS.

I can't say enough good things about the support I received as a new user of OPALS when our district implemented it two years ago. Every question was answered quickly and respectfully, including the obvious ones that left me sheepish because I should have figured them out myself. Their patience with me as a new user was a blessing. Since then, I have been especially satisfied with their efforts to grow the product to meet the needs and wishes I've had as a more experienced user.

The people and the product at OPALS are exceptional. In the past two years, I cannot think of a single incident that caused us problems or a single request that was not met immediately. Their commitment to their product and their service is stellar.

OPALS has been responsive to comments and suggestions. We are very happy with them.

Overall we are very satisfied with OPALS. Our main complaint is the lack of a live union catalog for the school district and the ILL features which cannot be used by our patrons for direct requests. Also, the timelines to address these issues have not been adhered to.

ILS