Statistical Report for Apollo

2011 Survey Results 2010 Survey Results 2009 Survey Results 2008 Survey Results 2007 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction53 1 4 10 38 98.609
Company Satisfaction53 1 2 11 39 98.669
Support Satisfaction53 4 9 40 98.689
Support Improvement50 1 1 6 3 3 9 27 97.829
Company Loyalty53 1 1 1 5 45 98.709
Open Source Interest51 22 7 4 3 2 6 2 2 1 2 02.241

CategoryTotalYespercent
Considering new ILS54 00.00%
Considering new Interface54 00.00%
System Installed on time?54 5194.44%
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction81 2 7 14 58 98.589
Company Satisfaction81 1 1 3 10 66 98.729
Support Satisfaction81 2 1 9 69 98.759
Support Improvement80 7 1 11 11 50 98.209
Company Loyalty81 1 1 3 8 68 98.709
Open Source Interest78 34 8 7 7 8 9 1 4 02.081

CategoryTotalYespercent
Considering new ILS84 00.00%
Considering new Interface84 00.00%
System Installed on time?84 7994.05%
Average Collection size: 30799
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction35 6 10 19 98.379
Company Satisfaction35 7 28 98.809
Support Satisfaction35 1 5 29 98.809
Support Improvement31 1 1 1 9 19 98.429
Company Loyalty35 1 1 3 30 98.779
Open Source Interest35 14 4 2 4 2 3 1 2 1 2 02.541

CategoryTotalYespercent
Considering new ILS35 00.00%
Considering new Interface35 25.71%
System Installed on time?35 3497.14%
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 4 2 88.148
Company Satisfaction7 1 3 3 88.298
Support Satisfaction7 1 3 3 88.298
Support Improvement0 not applicable
Company Loyalty7 2 2 3 98.148
Open Source Interest6 3 1 1 1 01.001

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 00.00%
System Installed on time?7 685.71%
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction4 3 1 88.258
Company Satisfaction7 2 5 98.719
Support Satisfaction7 1 1 5 98.579
Support Improvement0 not applicable
Company Loyalty7 2 5 98.719
Open Source Interest7 2 1 2 1 1 04.145

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 00.00%
System Installed on time?7 114.29%

Comments

The customer service through Biblionix has been, and continues to be excellent. They go above and beyond to provide the best possible ILS to meet their customer's needs. (Type: Public)

Biblionix took the initiative to develop the interface with the new Texas ILL system. They worked with OCLC to build an interface to seamlessly circulate interlibrary loans. There was no charge for this service. (Type: Public)

We love Apollo Biblionix! They are professional, helpful, courteous, and wonderful to work with. I could not recommend them highly enough. (Type: Public)

Bibilionix's customer support is better than excellent. They are fabulous to work with and they taylor their system to meet your needs. They are awesome. (Type: Public)

We are currently undergoing the retrospective conversion of our collection using BARC, provided by Biblionix. Using this tool we cannot see records as they are imported. Without referring back to the record for each item there is no way to determine the accuracy or completeness of each record. (Type: Public)

Biblionix provides the best customer service I have ever received in my personal or professional life! (Type: Public)

Migration from Spectrum to Apollo was VERY smooth, with all transactions and historical stats preserved (Type: Public)

Apollo/Biblionix continue to prove their excellent customer service and innovation when it comes to small public library like ours. Both the initial conversion and their ongoing support have been extraordinary. (Type: Public)

Concern regarding lack of business continuity planning at Biblionix. No redundant staff or continuity of knowledge regarding Apollo source code if the one developer were unable to work. (Type: Public)

We have just completed the automation process and still learning our way around. Our vendor has been most helpful in answering questions and/or guiding us through the system. At this point in time we are not anticipating any changes. (Type: Public)

We are just automating our collection, close to 50% has been added through a retrospective conversion. Will have more to say in the future about the system (Type: Public)

Biblionix has been a perfect choice--no aggressive salesmanship but extremely supportive when you need help. (Type: Public)

ILS