Statistical Report for EOS.Web

2011 Survey Results 2010 Survey Results 2009 Survey Results 2008 Survey Results 2007 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction20 1 4 10 5 87.958
Company Satisfaction20 2 13 5 88.158
Support Satisfaction20 3 7 10 98.359
Support Improvement20 6 3 5 2 4 56.757
Company Loyalty20 1 1 6 12 98.359
Open Source Interest20 11 2 1 1 2 1 1 1 01.650

CategoryTotalYespercent
Considering new ILS20 15.00%
Considering new Interface20 00.00%
System Installed on time?20 1890.00%
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction8 1 1 1 4 1 86.888
Company Satisfaction8 1 1 1 4 1 86.758
Support Satisfaction8 1 1 5 1 86.888
Support Improvement8 1 2 1 1 2 1 56.137
Company Loyalty8 1 1 1 3 2 86.638
Open Source Interest8 2 2 2 1 1 02.502

CategoryTotalYespercent
Considering new ILS8 00.00%
Considering new Interface8 00.00%
System Installed on time?8 787.50%
Average Collection size: 45095
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction4 1 1 2 75.007
Company Satisfaction4 1 2 1 75.507
Support Satisfaction4 1 1 2 85.758
Support Improvement4 1 1 1 1 04.255
Company Loyalty4 2 1 1 56.758
Open Source Interest4 2 1 1 24.254

CategoryTotalYespercent
Considering new ILS4 125.00%
Considering new Interface4 00.00%
System Installed on time?4 4100.00%
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 1 2 2 1 77.508
Company Satisfaction6 1 2 2 1 77.508
Support Satisfaction6 1 1 2 2 87.838
Support Improvement0 not applicable
Company Loyalty6 1 1 1 1 1 1 36.337
Open Source Interest6 1 2 2 1 23.003

CategoryTotalYespercent
Considering new ILS6 116.67%
Considering new Interface6 00.00%
System Installed on time?6 583.33%
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction2 1 1 24.507
Company Satisfaction3 1 1 1 26.007
Support Satisfaction3 1 1 1 26.007
Support Improvement0 not applicable
Company Loyalty3 1 1 1 26.007
Open Source Interest3 2 1 01.670

CategoryTotalYespercent
Considering new ILS3 00.00%
Considering new Interface3 00.00%
System Installed on time?3 133.33%

Comments

We are looking at adding the Archon archives software to our library and linking it to our ILS (Type: Government Agency)

We have moved so heavily in the direction of e-content in the past 2 years, our staffing has decreased so much, and the behavior of our user population has changed so much, we have very few resources to devote to physical resources and traditional cataloging and activities that deal with handling those resources. So we need an ILS that can do a good job integrating virtual resources of all kinds and support batch-level processing for large quantities of records related to ebooks, ejournals, etc. I believe the centrality of the ILS to the library is continuing to fade and ILS content is only part of the discovery process. We also use few of the traditional back-end functions of our ILS (acquisitions, routing lists, serials, etc.) because they are simply too time consuming and add little bottom line value to the library overall. We are also fully hosted and will push as much into the cloud as possible, both due to a lack of IT support and local competence, time factors, data storage, and for quicker upgrades, backup/redundancy, etc. (Type: Government Agency)

RFID vendor is File Trail which is not on your list of vendord. (Type: Corporate)

Vendor-defined server configuration inadequate to support load. Have spent most of year attempting to fix that. (Type: Corporate)

ILS