Statistical Report for Library.Solution

2011 Survey Results 2010 Survey Results 2009 Survey Results 2008 Survey Results 2007 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction130 2 3 3 5 12 33 31 41 97.468
Company Satisfaction130 1 1 1 2 10 11 24 34 46 97.578
Support Satisfaction130 2 4 3 8 11 20 34 48 97.528
Support Improvement129 3 2 3 8 22 9 21 24 37 96.837
Company Loyalty129 5 4 4 4 3 9 7 12 25 56 97.068
Open Source Interest128 37 11 20 12 10 11 10 8 2 7 02.952

CategoryTotalYespercent
Considering new ILS132 1914.39%
Considering new Interface132 75.30%
System Installed on time?132 12695.45%
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction103 1 7 6 6 7 21 31 24 87.098
Company Satisfaction102 1 4 1 4 9 4 21 29 29 87.238
Support Satisfaction103 2 2 2 7 2 11 18 19 40 97.328
Support Improvement100 4 1 5 3 4 24 10 11 22 16 56.136
Company Loyalty103 6 3 8 1 1 7 3 12 16 46 96.848
Open Source Interest102 34 9 15 10 3 14 4 4 1 8 02.772

CategoryTotalYespercent
Considering new ILS105 1514.29%
Considering new Interface105 87.62%
System Installed on time?105 9388.57%
Average Collection size: 99085
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction110 1 2 4 3 6 4 45 26 19 77.067
Company Satisfaction110 1 2 6 4 2 7 25 33 30 87.278
Support Satisfaction110 1 1 4 3 1 5 12 20 31 32 97.238
Support Improvement104 3 2 2 3 6 26 6 19 20 17 56.267
Company Loyalty109 4 3 6 1 1 12 4 15 22 41 96.948
Open Source Interest110 24 17 11 7 9 16 9 8 4 5 03.303

CategoryTotalYespercent
Considering new ILS115 108.70%
Considering new Interface115 108.70%
System Installed on time?115 9784.35%
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction30 3 2 4 6 7 8 97.208
Company Satisfaction30 2 5 1 3 11 8 87.338
Support Satisfaction29 1 2 1 3 8 8 6 77.077
Support Improvement0 not applicable
Company Loyalty30 1 1 4 2 3 5 14 97.508
Open Source Interest30 7 5 4 3 5 3 2 1 03.002

CategoryTotalYespercent
Considering new ILS30 13.33%
Considering new Interface30 310.00%
System Installed on time?30 30100.00%
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction45 1 1 4 4 15 12 8 77.167
Company Satisfaction66 1 1 6 6 3 16 18 15 87.058
Support Satisfaction66 1 1 1 2 2 8 4 16 15 16 76.927
Support Improvement0 not applicable
Company Loyalty65 2 3 2 2 1 5 6 7 20 17 86.778
Open Source Interest64 13 9 10 5 6 12 2 4 3 03.003

CategoryTotalYespercent
Considering new ILS66 812.12%
Considering new Interface66 69.09%
System Installed on time?66 11.52%

Comments

We were in the process of switching from Follett to TLC when our server crashed; TLC more than stepped up to the plate moving our transition up and fast-tracking us to get us back in operation. They went way beyond our expectations and were super nice and helpful. (Type: Public)

Overall we have been pleased with response time and our ability to connect with other services such as SIP and Overdrive. We would recommend this vendor for a small library that can not afford consortium pricing and has limited budgets for tech support. (Type: Public)

The LS2 PAC that was introduced this year is very disappointing. I don't think TLC is keeping up with the needs of academic libraries. (Type: Academic)

Library Solutions, The Library Corporation recently started providing Cloud data services, we are considering the pros and cons that include whether our County IT security policies will allow us to use this service. (Type: Public)

We migrated to The Library Corporation (TLC) Library.Solution in May '11. The process went relatively smoothly. TLC did a great job managing the implementation and training. Their support is exponentially better than our previous vendor. No Software covers every base out of the box, but where we've offered suggestions, TLC has listened and reacted. TLC has truly been a partner rather than a vendor! (Type: Public)

Only if bugetary measures force us do we plan to migrate to an open source ILS. (Type: Public)

We've been with TLC almost 20 years, through numerous versions, upgrades, installations, patches, equipment upgrades and replacements. Customer service and support is excellent. They have worked around our schedule for installations and upgrades, and responses to emergency support requests have been very timely. (Type: Academic)

When upgrades are completed it often impacts other areas in the ILS that the provider is unaware of and we discover the problem. This becomes problematic when we are unaware of any upgrades or changes and we have to work through the issue. You may want to ask a question about maintenance fees and if they are in proporiton to the service provided. (Type: Public)

The reports on the TLC LS2 provide an appealing end product. However, the ability to create reports specifically for your needs are weak. TLC tech support is very responsive though. Future upgrades have been promised to give greater flexibility to the reports module. (Type: Academic)

TLC is very responsive to their customers and provides great technical support for small, stand-alone libraries (Type: Public)

The State of [...] is beginning the planning for a pilot project of 5 public libraries that will migrate to an Opensource system for a shared database and catalog to become functional in 2013. (Type: Public)

Regarding two questions, working with TLC again and implementing an open source ILS, within the next couple of years, we will join one of our local consortiums as full members, which both use Evergreen. (Type: Public)

TLC has been a superb ILS vendor. Their tech support is beyond compare. Tickets are resolved quickly and efficiently. Emergencies are responded to immediately. They continually solicit input from their customers regarding interface changes, functionality, platforms, etc. Their annual users group meeting offers one of the best opportunities for not only meeting other users, but for meeting company principles, tech support staff, product owners, etc. and gaining insight and information regarding product development, support methods, and more, as well as the opportunity to provide input on where you'd like to see the product go. We could not be happier with this vendor! (Type: Public)

The ILS system works well for our size system. Some customers are not pleased with the online catalog interface and account access system; we have received numerous complaints that users with older computers/operating systems cannot properly access the new interface. (Type: Public)

This is an excellent, service oriented company that has been responsive in every way to our Library's needs and concerns. Unfortunately, a deteriorating municipal budget may require that we move to an Open Source solution (Type: Public)

TLC works very well with the [...] (Type: Public)

TLC has done an excellent job this year--especially with their online circulation product and their new LS2PAC at no additional charge. It has been a huge help to our bottom line. (Type: Public)

We have been very please with TLC. The system is seldom if ever down; they offer great training opportunities; staff is always helpful and quick to respons. (Type: Public)

TLC provides excellent response time to requests for assistance. They trouble shoot hardware problems as best as they can even when the equipment is out of warranty. (Type: Public)

Our primary challenge with TLC may stem from the fact that their customers are predominantly public libraries, while we are a private high school library using LC classification, so for numerous issues there is a mismatch between our needs and their expertise. (Type: School)

TLC is very responsive to my issues - we are a small, stand-alone library with no technical staff besides myself. The annual users group conference is very focused on user issues and the staff is patient and informative. (Type: Public)

TLC is superb with troubleshooting and am looking forward to using hosted data service. Price would be the main reason for migrating out - but funds don't allow for change. (Type: Public)

Migration will be a major undertaking for us, however as well as reviewing functionality of current TLC products we need to provide due diligence to government funds. That our vendor is US based is also an issue. Improving vendor performance - especially platforms, innovative product development in a multi-function, integrated, web-based world - would make a difference in any decision. TLC needs to keep up. (Type: Public)

The library and its users are happy with TLC. TLC's customer service has always been good, and has not changed for the worse or better. (Type: Public)

I have over 25 years experience working with public libraries. Most of those years were spent in automated systems of which I have used 6. The TLC searching capablilities for the Circulation module are so awful it would ruin my day to endeavor an explanation. (Type: )

ILS