Statistical Report for Polaris

2011 Survey Results 2010 Survey Results 2009 Survey Results 2008 Survey Results 2007 Survey Results
Product: Polaris Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction102 4 1 3 3 19 37 35 87.778
Company Satisfaction100 1 2 3 2 4 15 36 37 97.808
Support Satisfaction100 2 2 4 2 6 22 29 33 97.558
Support Improvement97 3 1 2 2 6 23 10 12 18 20 56.377
Company Loyalty100 1 2 2 2 2 2 9 28 52 97.959
Open Source Interest99 46 12 20 8 2 6 3 1 1 01.481

CategoryTotalYespercent
Considering new ILS106 21.89%
Considering new Interface106 87.55%
System Installed on time?106 10094.34%
Product: Polaris Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction101 1 3 2 1 3 17 42 32 87.778
Company Satisfaction100 2 2 6 3 14 32 41 97.838
Support Satisfaction101 1 4 1 4 3 18 30 40 97.748
Support Improvement100 1 1 2 3 17 11 6 33 26 87.118
Company Loyalty100 1 1 1 2 4 6 8 25 52 97.929
Open Source Interest100 41 13 17 6 6 5 5 4 1 2 01.981

CategoryTotalYespercent
Considering new ILS104 65.77%
Considering new Interface104 109.62%
System Installed on time?104 9995.19%
Average Collection size: 356804
Product: Polaris Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction92 1 1 2 1 1 13 52 21 87.798
Company Satisfaction92 1 1 1 4 4 6 48 27 87.808
Support Satisfaction91 2 1 2 1 1 17 45 22 87.688
Support Improvement87 3 1 1 3 13 12 8 29 17 86.838
Company Loyalty91 3 1 1 1 5 2 5 37 36 87.688
Open Source Interest90 27 21 13 2 6 10 4 3 3 1 02.281

CategoryTotalYespercent
Considering new ILS92 66.52%
Considering new Interface92 66.52%
System Installed on time?92 8592.39%
Product: Polaris Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction51 2 3 4 5 21 16 87.738
Company Satisfaction51 4 3 2 5 15 22 97.768
Support Satisfaction51 1 4 4 3 8 11 20 97.418
Support Improvement0 not applicable
Company Loyalty52 3 1 1 2 1 2 3 14 25 97.338
Open Source Interest51 15 13 6 3 2 7 1 1 3 02.291

CategoryTotalYespercent
Considering new ILS53 59.43%
Considering new Interface53 35.66%
System Installed on time?53 4890.57%
Product: Polaris Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction59 1 1 1 5 12 18 21 97.788
Company Satisfaction64 1 1 3 2 11 20 26 97.898
Support Satisfaction64 1 3 2 8 17 33 98.119
Support Improvement0 not applicable
Company Loyalty63 2 2 2 3 5 7 18 24 97.498
Open Source Interest62 20 11 11 3 5 4 2 3 1 2 02.272

CategoryTotalYespercent
Considering new ILS64 11.56%
Considering new Interface64 23.13%
System Installed on time?64 11.56%

Comments

We recently entered into a consortium with two other libraries as a pilot project for a larger one-card system. We expect other libraries to join this consortium as funding becomes available. (Type: Public)

Polaris has remained stagnant in the user interface and functionality features. (Type: School)

We find Polaris to be a very responsive automation partner. (Type: Public)

We are in process of migrating to Polaris. (Type: Public)

We switched to Polaris two and a half weeks ago. Overall I like the system; the ability to make bulk changes is my favorite feature so far. However, their lack of attention to detail is astounding, maybe even worse than Sirsi. We are still finding LOTS of errors in permissions. I don't know whether they were incorrectly specified by us or incorrectly entered by Polaris, probably both. I can't believe that anyone would even think about trying to market a system without barcode validation and that they allow you to create multiple item records with the same barcode. (Type: Public)

We recently upgraded top Polaris 4.0 and added Mobile PAC and texting capabilities. (Type: Public)

Polaris is a great company! (Type: Public)

Evergreen open source ILS is being developed by the [...] with the intention of making it available to all libraries [...]. This library is unlikely to be an early adopter because the open source ILS does not appear to offer the wide range of functionality we currently enjoy. (Type: Public)

We have 30,000 volumes, but we use the ILS for three additional databases: two indexes to our publications (one has nearly a million records), and the Archives catalog. Because we are a special library and Polaris is really designed for public libraries, there are a few functionality mismatches that we are still getting used to, as we migrated in the middle of 2011. (Type: Special)

Polaris is working at API's and these efforts, the redesigned PAC and working with third-party partners are examples of anticipating and responding to customer needs. (Type: Consortium)

Polaris's use of MS Remote Desktop to deliver their SAAS platform would have been a deal breaker had they informed us about it before we signed a contract instead of four months after we signed. It is slow and clunky, insisting on opening full screen, with windows jumping around on the screen and resizing themselves, and minimizing windows actually closing them. It has been a nightmare configuring it to work with our 3M self check unit, SAM, and Overdrive, none of which are working three weeks after going live. (Type: Public)

This company provides great customer service we have the best of two worlds on our team, a professional librarian and a Microsoft certified IT professional. They are quick to address issues and offer personal attention. You never feel like a number with this company. (Type: Public)

We just recently (4 weeks ago) migrated to Polaris so our experience with them is very limited. (Type: Public)

Polaris is a good company but they are growing very quickly and are stretched a little thin right now. (Type: Public)

We have been live on Polaris since[ ...] 2011. Customer support has mostly been directly related to the Migration. (Type: Public)

We have only had the Polaris sytem live since August of 2011 (3 1/2 months) so our comments are based on that limited amount of time using the system. We are very pleased so far. Also, we have just now transitioned to the customer service site manager, so we are unable to judge whether or not customer service has improved or worsened (Type: Academic)

Polaris is an excellent product and company. It has allowed us to provide enhancements, features and connections to other apps to better serve our community. This year they made the ILS available on mobile devices. (Type: Public)

Most satisfied with the Polaris ILS. Best decision that Library has made in the recent past. Best system on the market for public libraries. (Type: Public)

ILS