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Statistical Report for AGent VERSO

2012 Survey Results 2011 Survey Results 2010 Survey Results 2009 Survey Results 2008 Survey Results 2007 Survey Results
Product: AGent VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction74 2 1 3 1 5 15 31 16 87.328
Company Satisfaction76 1 1 1 1 1 4 15 24 28 97.688
Support Satisfaction76 1 1 3 1 4 11 18 37 97.808
Support Improvement75 1 1 2 9 14 3 7 16 22 96.768
Company Loyalty76 5 1 1 2 4 4 8 22 29 97.248
Open Source Interest70 22 8 14 4 7 7 5 3 02.312

CategoryTotalYespercent
Considering new ILS79 56.33%
Considering new Interface79 22.53%
System Installed on time?79 7088.61%
Average Collection size: 64695
Product: AGent VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction67 1 1 2 6 12 21 24 97.728
Company Satisfaction67 1 1 7 5 23 30 98.048
Support Satisfaction67 1 1 1 2 1 19 42 98.349
Support Improvement66 1 1 9 8 5 13 29 97.538
Company Loyalty66 2 1 1 3 3 8 18 30 97.708
Open Source Interest66 18 12 7 4 9 8 4 3 1 02.592

CategoryTotalYespercent
Considering new ILS67 34.48%
Considering new Interface67 00.00%
System Installed on time?67 6597.01%
Average Collection size: 40971
Product: AGent VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction72 1 1 3 7 27 17 16 77.407
Company Satisfaction72 5 4 19 16 28 97.818
Support Satisfaction72 1 2 3 19 12 35 97.998
Support Improvement71 16 15 4 5 8 23 96.617
Company Loyalty72 3 5 2 5 24 33 97.968
Open Source Interest71 20 7 20 6 2 11 4 1 02.242

CategoryTotalYespercent
Considering new ILS73 45.48%
Considering new Interface73 00.00%
System Installed on time?73 7197.26%
Average Collection size: 31725
Product: AGent VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction71 1 1 5 16 27 21 87.838
Company Satisfaction71 1 2 2 5 19 42 98.319
Support Satisfaction70 1 1 1 8 15 44 98.349
Support Improvement64 2 7 2 10 10 33 97.759
Company Loyalty71 1 1 1 9 9 50 98.459
Open Source Interest71 29 9 12 1 5 8 2 3 1 1 02.061

CategoryTotalYespercent
Considering new ILS72 11.39%
Considering new Interface72 11.39%
System Installed on time?72 6894.44%
Product: AGent VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction81 2 1 1 2 3 4 2 17 25 24 87.268
Company Satisfaction81 2 2 3 3 2 12 20 37 97.688
Support Satisfaction81 2 1 2 1 2 3 11 15 44 97.819
Support Improvement0 not applicable
Company Loyalty81 3 2 4 3 10 18 41 97.639
Open Source Interest81 30 6 6 8 8 11 5 4 1 2 02.632

CategoryTotalYespercent
Considering new ILS83 44.82%
Considering new Interface83 00.00%
System Installed on time?83 8096.39%
Product: AGent VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction18 1 2 2 5 5 3 76.897
Company Satisfaction24 1 1 1 1 5 8 7 87.338
Support Satisfaction24 1 1 1 1 4 8 8 87.468
Support Improvement0 not applicable
Company Loyalty24 3 2 1 3 8 7 86.588
Open Source Interest24 7 2 1 3 3 4 2 1 1 03.083

CategoryTotalYespercent
Considering new ILS24 416.67%
Considering new Interface24 14.17%
System Installed on time?24 14.17%

Comments

Good, affordable ILS for smaller libraries. Ready for this company to migrate to HTML5. Latest release needs to remove flash components as it slows the loading of catalog pages, and not every patron's device supports flash if searching catalog remotely from home. (Type: Academic)

Autographics has great customer support. I just don't find its ILS very intuitive. Sometimes I think it was designed by non-librarians. (Type: Academic)

We have had intermittent issues with the speed of Verso. Auto-Graphics did send out a survey about speed issues, and it is my understanding that they are working on improving this issue. (Type: Public)

Recently had an upgrade in server capacity for the ILS company but still experience slowness- waiting for response on the ILS side, pages to move from one operation to another, pages to open after being selected. The vendor does host our catalog on their servers. had difficulty this September in getting databases to connect to our search pages and function correctly, which is done by ILS company technicans. Find more help on the listserv at times than in emailing/calling the vendors support line. (Type: Academic)

Auto-graphics has federated search which I understand is different than discovery service, but it does help customers to easily access our online resources. (Type: Public)

Speed bumps in line with AG's growth as an ILS service provider and these have come with many downsides. The upsides are AG's Customer Support services, ILL, and ability to work with outside vendors. (Type: Public)

There is an ongoing issue with Auto-Graphics and our interlibrary loan provider, [...] about NCIP. (Type: Public)

Love Verso; great help from [...] (Type: Public)

Please fix the "Item Categories" to line up in Alfabetical order! It really hurts my eyes to seek out what "item categories" I what to put a holding into when I'm attaching my holding to the MARC. Thank you so much! (Type: School)

Problems that existed at the time of migration are still not solved two years later. Products, interfaces, and reports that were promised have not become available. Updates to the system often change settings in areas that should not be affected, meaning that the system runs in a very inconsistent manner. We aren't happy but funding has pigeonholed us into continuing service with this company. (Type: Public)

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