Statistical Report for Evergreen -- Equinox Software

2012 Survey Results 2011 Survey Results 2010 Survey Results 2009 Survey Results 2008 Survey Results 2007 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction85 9 4 3 9 8 23 20 9 76.217
Company Satisfaction85 1 2 12 8 6 19 18 19 76.817
Support Satisfaction84 1 1 1 3 12 5 8 16 14 23 96.717
Support Improvement83 2 1 1 10 19 10 10 16 14 56.296
Company Loyalty82 5 1 1 10 5 4 16 19 21 96.657
Open Source Interest72 8 2 1 1 2 1 3 6 48 97.299

CategoryTotalYespercent
Considering new ILS89 00.00%
Considering new Interface89 33.37%
System Installed on time?89 7584.27%
Average Collection size: 1089334
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction50 1 1 1 4 2 9 18 9 5 76.527
Company Satisfaction50 2 3 2 4 4 5 21 9 86.908
Support Satisfaction50 2 1 3 5 7 5 17 10 86.868
Support Improvement48 2 1 1 16 6 4 12 6 56.276
Company Loyalty48 5 2 1 2 2 3 5 9 19 96.698
Open Source Interest38 3 1 1 2 1 2 1 27 97.539

CategoryTotalYespercent
Considering new ILS52 11.92%
Considering new Interface52 11.92%
System Installed on time?52 4484.62%
Average Collection size: 120847
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction0 0120846.54
Company Satisfaction0 0120846.54
Support Satisfaction0 0120846.54
Support Improvement0 0120846.54
Company Loyalty0 0120846.54
Open Source Interest0 0120846.54

CategoryTotalYespercent
Considering new ILS0 00.00%
Considering new Interface0 00.00%
System Installed on time?0 00.00%
Average Collection size: 120847
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction0 0120846.54
Company Satisfaction0 0120846.54
Support Satisfaction0 0120846.54
Support Improvement0 0120846.54
Company Loyalty0 0120846.54
Open Source Interest0 0120846.54

CategoryTotalYespercent
Considering new ILS0 00.00%
Considering new Interface0 00.00%
System Installed on time?0 00.00%
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction0 0120846.54
Company Satisfaction0 0120846.54
Support Satisfaction0 0120846.54
Support Improvement0 not applicable
Company Loyalty0 0120846.54
Open Source Interest0 0120846.54

CategoryTotalYespercent
Considering new ILS0 00.00%
Considering new Interface0 00.00%
System Installed on time?0 00.00%
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction0 0120846.54
Company Satisfaction0 0120846.54
Support Satisfaction0 0120846.54
Support Improvement0 not applicable
Company Loyalty0 0120846.54
Open Source Interest0 0120846.54

CategoryTotalYespercent
Considering new ILS0 00.00%
Considering new Interface0 00.00%
System Installed on time?0 00.00%

Comments

The initial migration to Evergreen was somewhat problematic, but there have been several upgrades that have improved the functionality considerably, especially with the circulation, online catalog and acquisitions modules. This library is still awaiting a serials module that will work for us, as well as further improvements to the other modules. Our network, [...] , was instrumental in developing a children's catalog and we are looking forward to its debut in early 2013. I really appreciate that we are able to modify and enhance the software on our own, with partners from the Evergreen community. We create our own priorities and schedule as time and funding allow, and do not have to wait for the vendor's scheduled upgrades with their priority list. (Type: Public)

We are a member of [...], an Evergreen offshoot. The State has not included funding for upgrades to the system and it is woefully inadequate. We have contracted with 3M for RFID services, and it remains to be seen if these services [self-check, automated handling] will actually have the functionality we expect. I'm not sure that this is an Evergreen issue as much as a [...] issue. (Type: Public)

This is a new consortium and we are still working out some of the issues. I expect that as things settle down service and satisfaction will improve. By joining a consortium we added an extra layer between us and the vendor, which is an interesting challenge. (Type: Public)

Evergreen is open source, installed and maintained by the consortia. (Type: Public)

Switched to open source Evergreen this year. Most dissatisfied with the PAC and the labor intensive nature of most functions. (Type: Public)

We already have an open source ILS. (Type: Public)

Open source offers great opportunities. Less dependent on "company" for support, one source in a collection of support options. Evergreen community is an important and helpful source of support. (Type: Consortium)

Overall satisfaction level is a mix of staff who are satisfied and others who are having a hard time with the changes. The biggest overall complaint that the staff have at this point in time is that the catalog does not have the functionality that we need. (Type: Public)

The date of switch over to Evergreen (the new ILS system) was moved many times and finally installed in May 2012. There are some bugs and functionality issues but overall we are happy to be with an open source system. (Type: Public)

Evergreen IS open-source. (Type: Public)

Our library couldn't afford an ILS like Evergreen without the support of the Georgia Public Library Service. (Type: Public)

Already using Evergreen, an open source ILS (Type: Public)

Many of the questions above reflect on [...] , our nonprofit library consortium, not Equinox, since I do not deal with Equinox directly. (Type: Public)

Migrated from Sirsi/Dynix Unicorn to Equinox Evergreen April 2012 (Type: Public)

Our open source catalog is managed by our consortial group so some questions about support services do not really apply. (Type: Public)

Our consortium,[...] migrated to open source Evergreen last May. The [...] folks have been wonderful to work with, just as they were when we used III. I am looking forward to more improvements in Evergreen, especially for library users. (Type: Public)

Our network moved to Evergreen in May of 2012. Although we see the long term benefits of open source, a lot of the functionality that we had with III Millenium has been lost; especially in the catalog search function. (Type: Public)

Library is a member of a consortium that successfully migrated to Evergreen open source ILS in May 2012. So far we are very happy with it. (Type: Public)

It is slow due the distance of the servers. It goes down somewhat often and we all know what an inconvenience that is. (Type: Public)

- (Type: Public)

We do not deal directly with the vendor. Also, times were changed with the initial roll out, as per the system. I do not think that Equinox was having the problem. Also, I am pretty sure that Evergreen is an open source system. (Type: Public)

[...] (Evergreen) is an open source ILS product and has an interactive OPAC system. It is very user friendly and so far very few interruptions in operation. The support staff is extremely good, knowledgeable and responds quickly - same day, if not a few minutes to answer your needs. (Type: Public)

- (Type: Other)

Because many of us do use OS systems now, some of the questions might need to be modified to enable sensible answers. These questions assume that there is a vendor. Thanks! (Type: School)

The biggest problem with the ILS is that it is aimed towards large libraries. Although this is important, I believe that the consortium needs to remember the small, rural libraries that service much smaller communities. Our needs are different and should be just as important as larger libraries. (Type: Public)

We have Evergreen open-source system. It has been problematic to say the least. Staff and the public have a hard time working with it as it is not very intuitive. There seem to be a lot of glitches as well. (Type: Public)

We contract with ESI for support with our open source ILS, we are very pleased with their response time and help with periodic upgrades. (Type: Public)

- (Type: Public)

- (Type: Public)

This year, after years of planning and a year of stalling, our consortium finally migrated to Evergreen. We have [basic] functionality, but the shock of moving from the Cadillac ILS [III's Millennium] to an open source product was much more than many expected. It has been particularly interesting to see how many users take good relevancy ranking for granted (thank you Google-verse), and how creating a ranking algorithm is easier said than done. (Type: Public)

Customer support has remained excellent as it was last year. We already use an open source program so it is not possible to answer the question how likely is it that your library would consider implementing open source ils (Type: Public)

Can't really answer these questions properly, as we are only a few months into adding our holdings to the automation catalog. We won't go live until this coming summer. (Type: Public)

Only negative with Evergreen is the Reports function: quite complicated and user must have some knowledge of database mgmt. to compile reports. Equinox staff, however, are helpful with coaching the user on report compilation. Also, our users frequently ask for their personal circulation history, which could be optained with our previous system, Follett Athena. The version of Evergreen we use (2.1.1) only shows the last three circs by item, not by patron. It is my understanding, however, that newer releases of Evergreen allow users to access their circulation history. (Type: Public)

ILS