Statistical Report for Koha -- ByWater Solutions

2012 Survey Results 2011 Survey Results 2010 Survey Results 2009 Survey Results 2008 Survey Results 2007 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction63 1 1 5 14 25 17 87.788
Company Satisfaction63 1 1 1 2 12 11 35 98.119
Support Satisfaction63 1 1 2 14 12 33 98.059
Support Improvement59 1 2 4 5 5 6 13 23 97.278
Company Loyalty61 2 2 2 2 8 8 37 98.029
Open Source Interest57 2 1 2 2 3 2 45 98.219

CategoryTotalYespercent
Considering new ILS65 00.00%
Considering new Interface65 11.54%
System Installed on time?65 5889.23%
Average Collection size: 148035
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction59 1 1 3 3 13 23 15 87.618
Company Satisfaction59 2 1 1 8 18 29 98.078
Support Satisfaction59 1 2 3 7 11 35 98.179
Support Improvement56 1 11 6 4 9 25 97.438
Company Loyalty59 2 2 2 3 3 9 38 97.989
Open Source Interest49 2 1 1 2 2 3 38 98.069

CategoryTotalYespercent
Considering new ILS62 00.00%
Considering new Interface62 58.06%
System Installed on time?62 5995.16%
Average Collection size: 104566
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction37 1 2 12 8 14 97.868
Company Satisfaction37 4 14 19 98.419
Support Satisfaction36 3 14 19 98.449
Support Improvement37 1 3 10 23 98.469
Company Loyalty37 2 6 29 98.739
Open Source Interest37 37 99.009

CategoryTotalYespercent
Considering new ILS40 12.50%
Considering new Interface40 12.50%
System Installed on time?40 3690.00%
Average Collection size: 57706
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction1 1 99.009
Company Satisfaction1 1 99.009
Support Satisfaction1 1 99.009
Support Improvement1 1 99.009
Company Loyalty1 1 99.009
Open Source Interest1 1 99.009

CategoryTotalYespercent
Considering new ILS1 00.00%
Considering new Interface1 00.00%
System Installed on time?1 1100.00%
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction0 09.00
Company Satisfaction0 09.00
Support Satisfaction0 09.00
Support Improvement0 not applicable
Company Loyalty0 09.00
Open Source Interest0 09.00

CategoryTotalYespercent
Considering new ILS0 00.00%
Considering new Interface0 00.00%
System Installed on time?0 00.00%
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction0 09.00
Company Satisfaction0 09.00
Support Satisfaction0 09.00
Support Improvement0 not applicable
Company Loyalty0 09.00
Open Source Interest0 09.00

CategoryTotalYespercent
Considering new ILS0 00.00%
Considering new Interface0 00.00%
System Installed on time?0 00.00%

Comments

We are in the middle of a huge weeding project, which will account for any wildly differing numbers. (Type: Academic)

ByWater might be growing a bit too fast (Type: Academic)

- (Type: Public)

We have been on Koha for 10 months. While it has room for improvemennt, we feel we have a lot more control over enhancements and bug fixes. We love our ByWater Solutions support vendor. I would never go back. (Type: Public)

Overall, migrating to Koha through Bywater Solutions has been a cost effective move for us. In addition, ByWater staff has supplied timely support when requested. (Type: Public)

- (Type: Public)

ByWater Solutions have provided us with excellent service and a quality ILS product. We couldn't be happier with our choice. The install and maintenance has been smooth as silk, and the customer service is top-notch. The product is versatile, easy to use, and cost effective. It has been a great buy for our library. (Type: Medical)

We use Koha is as our ILS which for back-office operations. We use Worldcat Local as our public catalog and discovery tool. (Type: Academic)

Already have an open source ILS. (Type: Academic)

- (Type: Public)

Migrated from PTFS Koha fork to Community Koha 3.2 in March 2010. Support and Migration services from ByWater Solutions have been excellent. (Type: Consortium)

We found the migration from SirsiDynix to Koha, with the help of ByWater Solutions, surprisingly simple. There are always things that need improvement in any system but we are finding Koha works very well for us and whenever we run into a problem we find that if it is just a minor bug in the system it gets fixed quickly, If id is a more major bug it may take a month to get fixed. But, it gets fixed! This is not the experience we had with SirsiDynix. We also like that we have a lot of flexibility and can do a lot of things ourselves, in each individual library, without having to go through a staff tech. person. One area that was a problem in the past was reports but we are now able to do most reports ourselves in the way we want them. Not third party involvement. We also like no longer having to have servers to maintain locally. We like that we don't need to have a SIP for access to the staff area of the catalog. This makes it convenient to address issues on the site from wherever we are and makes it easier to do some work at home or when out of town. The upgrades for Koha are also much more regular than they were for SirsiDynix and we know that if we have found an area that needs work it will actually be something that is worked on by ByWater Solutions or other Koha partners. (Type: Public)

Using an open source solution (koha) hosted by ByWater was truly the way to go. Costs are kept manageable and the support that we receive from ByWater is superior. We are small (2 librarians) and don;t have a systems librarian so this has been a wonderful solution for us. (Type: Medical)

The approximate number of items in the library's collection is 32,000. I can't get the survey form to accept the correct number. (Type: Public)

Disappointed with the slowness or lack of interface development with 3rd party software and the disruption that each new release causes. Bywater has built up it's in-house talent bank and the community continues to grow, but nowhere is Koha a competitor yet with the robustness of a product like III or Polaris. (Type: Public)

Bywater Rocks! (Type: Public)

Koha gets more impressive with each release and Bywater has been a wonderful vendor to work with. (Type: Public)

[...] is looking at as many Open Source options as is possible. We have made a conscious philosophic decision to select open source products. It is something that small liberal arts colleges ought to be doing. (Type: Academic)

ILS