Statistical Report for Koha -- Independent

2012 Survey Results 2011 Survey Results 2010 Survey Results 2009 Survey Results 2008 Survey Results 2007 Survey Results
Product: Koha -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction39 1 1 1 8 15 13 87.778
Company Satisfaction36 1 1 1 1 3 4 11 14 97.508
Support Satisfaction34 2 1 1 1 2 6 12 9 86.978
Support Improvement34 2 2 6 2 6 7 9 96.747
Company Loyalty33 3 2 1 1 3 6 17 97.009
Open Source Interest35 2 1 2 30 98.379

CategoryTotalYespercent
Considering new ILS40 25.00%
Considering new Interface40 512.50%
System Installed on time?40 2562.50%
Average Collection size: 287179
Product: Koha -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction31 1 2 5 12 11 87.978
Company Satisfaction26 1 1 3 4 8 9 97.358
Support Satisfaction26 3 1 1 1 1 4 9 6 86.628
Support Improvement24 1 2 1 5 4 6 5 86.427
Company Loyalty24 3 4 1 6 10 96.888
Open Source Interest22 1 1 1 2 17 98.419

CategoryTotalYespercent
Considering new ILS31 00.00%
Considering new Interface31 516.13%
System Installed on time?31 2064.52%
Average Collection size: 114492
Product: Koha -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction38 1 3 9 7 18 97.878
Company Satisfaction32 2 3 4 1 6 16 97.449
Support Satisfaction34 2 4 4 1 7 16 97.388
Support Improvement34 2 1 2 4 3 4 18 97.449
Company Loyalty34 2 2 1 1 4 4 20 97.569
Open Source Interest34 1 1 1 31 98.689

CategoryTotalYespercent
Considering new ILS39 12.56%
Considering new Interface39 37.69%
System Installed on time?39 2871.79%
Average Collection size: 73783
Product: Koha -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction26 4 5 10 7 87.778
Company Satisfaction22 1 3 4 5 9 97.828
Support Satisfaction23 2 2 4 6 9 97.788
Support Improvement21 1 8 2 2 8 56.957
Company Loyalty21 1 2 1 1 3 13 97.819
Open Source Interest20 1 19 98.859

CategoryTotalYespercent
Considering new ILS27 13.70%
Considering new Interface27 13.70%
System Installed on time?27 1762.96%
Product: Koha -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 3 2 2 77.868
Company Satisfaction7 1 3 3 88.298
Support Satisfaction7 3 2 2 77.868
Support Improvement0 not applicable
Company Loyalty7 1 2 4 98.439
Open Source Interest7 1 6 98.869

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 00.00%
System Installed on time?7 342.86%
Product: Koha -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction1 1 88.008
Company Satisfaction1 1 55.005
Support Satisfaction1 1 55.005
Support Improvement0 not applicable
Company Loyalty1 1 55.005
Open Source Interest1 1 99.009

CategoryTotalYespercent
Considering new ILS3 133.33%
Considering new Interface3 00.00%
System Installed on time?3 133.33%

Comments

Currently we use in-house support which will change next year as our IT Support is leaving the school but will continue with paid support for Koha. (Type: School)

Please note that out IT implementations and customiations are all internal to our organization. (Type: Special)

We have no support company/vendor, so I left questions related to that blank. (Type: Academic)

A N/A option would be appropriate in our circumstance. We installed Koha using all volunteer labor and volunteer tech support so have no contract for support. (Type: Public)

We are using an outdated version of Koha but planning an overhaul and upgrade to the most recent version of Koha. We are completing everything in-house and not using paid customer support. (Type: Academic)

We plan to upgrade to 3.8 with Bywater assistance in 2013. We are adding EDS in concert with the [...] sirsi-dynix ILS to improve resource sharing. (Type: Public)

We are in the process of migrating to Koha at this time. Our former ILS was from Learning Access. When our hard drive failed. Learning Access did not respond to our requests for backups. We will now have an open source system and catalog with in-house backups and power failure safety system. (Type: Public)

Already we instaled the system using our own human resources available in the National Lybrary, thatś why we cannot answer all questions according to the survey (Type: National)

Todavía estamos utilizando la versión 3.8 de Koha, planeamos actualizar a 3.10 antes de fin de año. (Type: Special)

We have been using Koha for a little over two years. It's been slow implementing because we're doing it ourselves - a librarian 2 days a week cleaning up databases and preparing them for importation and training people to use it, and a volunteer IT person. As such there is no company involved, but on the other hand we couldn't have done it without the two people who have been working on it. It is vastly superior to anything we have ever used before, but because ours is a very specialized collection, it doesn't always fit. Regular improvements have made it more useful for us. (Type: Special)

- (Type: Academic)

We've been running Koha in-house for a few years, but just recently starting hosting the ILS on the Rackspace cloud. I've tried this before, but never had enough root access to configure the server in the cloud. However Rackspace let's me do it all and it now works. (Type: Special)

Have struggled with getting help for Koha this year, errors are minor but can't get answers to my questions. Possibly need to have a new upgrade. (Type: Special)

ILS