Statistical Report for Sierra

2012 Survey Results 2011 Survey Results 2010 Survey Results 2009 Survey Results 2008 Survey Results 2007 Survey Results
Product: Sierra Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction91 1 1 1 1 13 12 25 29 8 86.877
Company Satisfaction92 1 1 2 2 11 8 22 28 17 87.087
Support Satisfaction89 1 2 1 3 5 16 21 20 20 77.067
Support Improvement91 1 2 3 8 4 30 7 15 10 11 55.765
Company Loyalty91 2 2 2 4 10 7 11 15 38 97.228
Open Source Interest91 37 16 11 7 4 9 2 3 1 1 01.871

CategoryTotalYespercent
Considering new ILS95 33.16%
Considering new Interface95 1920.00%
System Installed on time?95 7882.11%
Average Collection size: 787854
Product: Sierra Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction2 1 1 57.009
Company Satisfaction2 1 1 36.009
Support Satisfaction2 1 1 78.009
Support Improvement2 1 1 57.009
Company Loyalty2 1 1 57.009
Open Source Interest2 1 1 02.505

CategoryTotalYespercent
Considering new ILS2 00.00%
Considering new Interface2 00.00%
System Installed on time?2 150.00%
Average Collection size: 749669
Product: Sierra Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction0 0749668.50
Company Satisfaction0 0749668.50
Support Satisfaction0 0749668.50
Support Improvement0 0749668.50
Company Loyalty0 0749668.50
Open Source Interest0 0749668.50

CategoryTotalYespercent
Considering new ILS0 00.00%
Considering new Interface0 00.00%
System Installed on time?0 00.00%
Average Collection size: 749669
Product: Sierra Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction0 0749668.50
Company Satisfaction0 0749668.50
Support Satisfaction0 0749668.50
Support Improvement0 0749668.50
Company Loyalty0 0749668.50
Open Source Interest0 0749668.50

CategoryTotalYespercent
Considering new ILS0 00.00%
Considering new Interface0 00.00%
System Installed on time?0 00.00%
Product: Sierra Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction0 0749668.50
Company Satisfaction0 0749668.50
Support Satisfaction0 0749668.50
Support Improvement0 not applicable
Company Loyalty0 0749668.50
Open Source Interest0 0749668.50

CategoryTotalYespercent
Considering new ILS0 00.00%
Considering new Interface0 00.00%
System Installed on time?0 00.00%
Product: Sierra Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction0 0749668.50
Company Satisfaction0 0749668.50
Support Satisfaction0 0749668.50
Support Improvement0 not applicable
Company Loyalty0 0749668.50
Open Source Interest0 0749668.50

CategoryTotalYespercent
Considering new ILS0 00.00%
Considering new Interface0 00.00%
System Installed on time?0 00.00%

Comments

* The [...] Consortium migrated to Sierra including new servers, in early October - migration went smoothly, except that we still have some issues with freezing, slowness and latency at times. For example short loan transactions sometimes take time to reflect on the system. * Our archival database is still working on Millennium and will be moved to Sierra in a 2nd phase of Sierra development schedule. (Type: Academic)

On October 23 our library and [...] system migrated from Millenium to Sierra. (Type: Public)

In early March 2012 the [...] consortium finished negotiating a contract with Innovative to migrate to the new ILS (Sierra) by early July 2012. Most of the Innovative staff have been good to work with, but the product itself is not ready for consortial use inasmuch as [...] needs it to be. We are still working on cleaning up loose ends from the (very short!) migration and are also requesting several software changes to make it more consortial-friendly. I believe the ILS has the potential to be ranked higher than what I selected, but it's not there yet. (Type: Public)

- (Type: Public)

Sierra implementation scheduled for February 2013. EDS implementation scheduled for January 2013. (Type: Academic)

number of items is physical items. Add about 90,000 for electronic resources (and that's probably a low number of what we can access, since we don't add bib records to the catalog for the Open Access books & journals, due to the huge number and, in some cases, unreliability - may be available now, but who knows for how long?) (Type: Academic)

Innovative has to much control over our ILS. Sierra is suppose to be more open than Innovative's older ILS system but we are finding it isn't much more open. They have to much control. We want more control. (Type: Academic)

We believe that Sierra will deliver integrity to data and transactions, as well as the reporting functions that we need. We were happy to participate in its alpha and beta stages. (Type: Public)

We have purchased and are implementing Primo as our discovery layer. As for the issue of whether the ILS vendor (III) implemented the latest product on time, I answered "no" because we were scheduled to migrate in August, but III scaled back the migration timetable. We are not unhappy with this decision. It allowed III to be better prepared to handle the new environment and allowed time for the resolution of known issues and the discovery of other issues. We are satisfied with the vendor's plan and feel that it was the correct decision. (Type: Academic)

Have had several problems with new ILS not performing well in our consortial setting with several independent libraries. May work better for consortiums that are smaller and less diverse in needs. (Type: Public)

Many functions in Sierra are suffering from very slow performance despite the software being installed on very high performance new hardware. Triple I has been working to improve performance and code efficiency, but it is disappointing how many issues we have encountered and the length of time to resolve issues. (Type: Public)

Each member of [...] has a discovery system --[...] and [...] each implemented an instance of Encore Synergy on a hosted, shared III server this fall. [...] is in its 2nd year of using EDS. (Type: Consortium)

It is highly likely that the discovery service we choose will replace the Encore interface of our ILS. It is also quite possible that in a few years, Alma, In Tota, or WorldShare will replace the ILS. (Type: Academic)

We are in the process of migrating to Sierra from Horizon and discovered the product is still underdeveloped and underdevelopment. So far we are not impressed with most of the functionality and discovered the sales pitch was more impressive than the process of training and implementation. (Type: Public)

Lost some helpful functionality with the new version. Layout in some of the record forms is counter productive. Additional key strokes are now necessary. (Type: Public)

As a branch library we don't have too much to do with the decision maker in regards to our ILS. We mostly just use the circulation and OPAC. There are a few annoying glitches but we've been told that these should be cleared up with an upcoming major update. (Type: Public)

Innovative Interfaces provides very good service. We appreciate their interest in upgrading the system regularly. (Type: Academic)

Migration from Millennium to Sierra in process with expectation for completion by late February to early March 2013. (Type: Public)

Our consortium [...] just migrated in early December from Innovative Interfaces' Millennium to its Sierra software and upgraded its hardware platforms. The migration went quite well. Our personnel are currently working out what appear to be relatively minor "kinks" primarily in the generation of statistics and reports. The OPAC interface is virtually unchanged so there has been issue of acceptance by the public. (Type: Public)

We upgraded to Sierra from Millennium this year and it wasn't as smooth as we hoped so some of the numbers on satisfaction may have gone down from last year. (Type: Academic)

Library collection appears much larger because included electronic books for the first time. (Type: Academic)

Previously Millennium, migrated to Sierra during Dec 2012. Satisfaction levels decreased mostly due to number of problems with Sierra functionality and lack of prompt or any resolution so far. (Type: Academic)

Our catalog is controlled by the main campus of [...] . We have no control over what we might implement or change. We are part of [...] , so their system applies to us, too. (Type: Academic)

Innovative Interfaces has not yet fulfilled its"100% Millennium functionality" guarantee for the new Sierra library services platform. If Sierra were still in development or in beta, we would be more flexible but, since it is now officially in general release, our ratings are likely lower than last time when they pertained to Millennium. (Type: Academic)

New discovery layer will be joint with main campus. (Type: Law)

ILS