Statistical Report for Virtua

2012 Survey Results 2011 Survey Results 2010 Survey Results 2009 Survey Results 2008 Survey Results 2007 Survey Results
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction43 1 2 2 3 5 8 5 13 4 86.307
Company Satisfaction42 2 2 3 1 3 9 8 9 5 66.217
Support Satisfaction40 2 1 4 2 2 6 7 9 7 86.357
Support Improvement40 2 1 7 11 2 4 4 9 56.085
Company Loyalty41 2 2 1 4 4 3 3 5 9 8 85.957
Open Source Interest41 11 8 7 1 3 5 2 3 1 02.512

CategoryTotalYespercent
Considering new ILS45 715.56%
Considering new Interface45 1635.56%
System Installed on time?45 3782.22%
Average Collection size: 1066884
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction35 1 1 2 3 3 8 15 2 86.807
Company Satisfaction35 1 6 5 9 11 3 86.807
Support Satisfaction35 1 1 2 4 3 11 9 4 76.697
Support Improvement34 1 10 3 8 6 6 56.767
Company Loyalty35 2 1 3 1 4 3 8 8 5 76.237
Open Source Interest35 10 4 8 2 3 2 3 1 2 02.712

CategoryTotalYespercent
Considering new ILS35 514.29%
Considering new Interface35 1645.71%
System Installed on time?35 3085.71%
Average Collection size: 653420
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction13 1 1 1 1 1 4 4 75.927
Company Satisfaction13 1 1 1 2 4 4 76.087
Support Satisfaction13 1 2 1 5 3 1 75.927
Support Improvement13 1 1 1 1 3 1 1 2 2 55.465
Company Loyalty13 2 1 1 4 4 1 75.777
Open Source Interest13 3 3 1 2 1 1 2 02.922

CategoryTotalYespercent
Considering new ILS13 215.38%
Considering new Interface13 430.77%
System Installed on time?13 1076.92%
Average Collection size: 678616
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction21 1 1 1 5 8 4 1 76.297
Company Satisfaction21 1 1 1 1 3 7 5 2 76.487
Support Satisfaction21 2 1 2 3 5 6 2 86.527
Support Improvement20 1 1 1 1 1 8 2 5 76.857
Company Loyalty20 4 1 2 3 3 5 2 85.557
Open Source Interest20 5 4 1 1 3 1 1 1 3 03.704

CategoryTotalYespercent
Considering new ILS21 314.29%
Considering new Interface21 733.33%
System Installed on time?21 1571.43%
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction32 1 1 2 3 2 6 11 6 76.007
Company Satisfaction33 2 3 1 3 3 2 11 8 75.797
Support Satisfaction33 1 1 2 2 3 5 7 4 7 1 65.556
Support Improvement0 not applicable
Company Loyalty32 5 2 4 5 2 7 7 74.946
Open Source Interest33 8 8 5 2 3 2 4 1 03.062

CategoryTotalYespercent
Considering new ILS33 1030.30%
Considering new Interface33 1236.36%
System Installed on time?33 3193.94%
Product: Virtua Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction23 1 1 2 3 4 6 6 76.177
Company Satisfaction24 1 2 2 3 5 4 5 2 66.086
Support Satisfaction24 1 1 2 5 2 2 5 5 1 45.586
Support Improvement0 not applicable
Company Loyalty23 2 3 2 2 1 4 1 4 1 3 54.615
Open Source Interest23 2 5 2 3 2 1 1 4 3 14.353

CategoryTotalYespercent
Considering new ILS24 28.33%
Considering new Interface24 625.00%
System Installed on time?24 14.17%

Comments

Many features don't work as advertised out of the box, and turnaround time is extremely poor. Their turnaround goal for non-emergency issues is two weeks, and they often don't even make that time frame. (Type: Academic)

We are in a consortium with [...] and other LIbraries in the [...]. We find our version of Virtua out of date. (Type: Public)

- (Type: Academic)

Consistent problems with timeliness and completeness of technical support (Type: Government Agency)

[...] has begun a consortium project utilizing Evergreen, management is looking to move to it as a cost savings (Type: Public)

We change discoverytool from Summon to EBSCO Planning to upgrade OPAC to VTLS Chamo (Type: Academic)

The Library is new; it was commissioned on June 1, 2012. We are now doing the data entry of the materials. (Type: Special)

Thank you VTLS in providing good libraryn automation system for our library. (Type: Academic)

The company should make significant improvements on its systems, (Virtua and Chamo) regarding the capacity, performance and user-freindliness, in order to cope with the needs of large libraries like us for handling large volume of data and transactions, and matching the scale of operation. The systems now are not efficient enough for large libraries. (Type: Public)

An open source ILS would be a long term consideration, not an option for the immediate future. We continue to monitor the OS ILS software communities and marketplace closely. (Type: Academic)

Effective and efficient integration within and between corporate systems is becoming more critical - ILS, enrolments, finance systems etc. Traditional ILS do not offer this or are only slowly moving towards APIs etc. Workflows within and between ILS modules and other systems also need to be made more efficient, which is why we are interested in the latest developments of Intota and Alma - unified resource management, discovery layer integration etc. In relation to cloud computing, ILS vendors should realise that not all organisations will pursue external hosting of data, especially if hosted services are located overseas and therefore subject to foreign jurisdictions. (Type: Academic)

We run a consoritia service for 35 libraries so our library system has to be able to support libraries with different clients and policies. (Type: State)

ILS