Statistical Report for AGent VERSO

2013 Survey Results 2012 Survey Results 2011 Survey Results 2010 Survey Results 2009 Survey Results 2008 Survey Results 2007 Survey Results
Product: AGent VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction68 5 2 2 6 4 18 19 12 86.627
ILS Functionality68 3 1 1 5 6 4 19 18 11 76.687
Print Functionality68 4 2 1 1 1 2 6 14 22 15 86.858
Electronic Functionality63 3 2 2 3 6 7 6 13 11 10 76.027
Company Satisfaction68 5 1 1 1 1 4 3 16 15 21 96.908
Support Satisfaction68 4 1 3 1 3 2 11 17 26 97.198
Support Improvement64 4 7 18 2 11 8 14 56.207
Company Loyalty67 5 3 2 2 4 4 5 12 12 18 96.287
Open Source Interest66 24 11 5 1 7 10 3 4 1 02.381

CategoryTotalYespercent
Considering new ILS68 710.29%
Considering new Interface68 22.94%
System Installed on time?68 6595.59%
Average Collection size: 42911
TypeCount
Public57
Academic8
School1
Consortia0
Special1
Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00057
[3] 100,001-250,0006
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010
Product: AGent VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction74 2 1 3 1 5 15 31 16 87.328
ILS Functionality76 2 3 3 2 1 4 18 29 14 87.058
Print Functionality0 07.05
Electronic Functionality0 07.05
Company Satisfaction76 1 1 1 1 1 4 15 24 28 97.688
Support Satisfaction76 1 1 3 1 4 11 18 37 97.808
Support Improvement75 1 1 2 9 14 3 7 16 22 96.768
Company Loyalty76 5 1 1 2 4 4 8 22 29 97.248
Open Source Interest70 22 8 14 4 7 7 5 3 02.312

CategoryTotalYespercent
Considering new ILS79 67.59%
Considering new Interface79 33.80%
System Installed on time?79 7189.87%
Average Collection size: 64695
TypeCount
Public61
Academic14
School1
Consortia0
Special1
Size CategoryCount
[1] Under 10,0009
[2] 10,001-100,00063
[3] 100,001-250,0003
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0001
[6] over 10,000,0010
Product: AGent VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction67 1 1 2 6 12 21 24 97.728
ILS Functionality67 2 3 7 16 22 17 87.498
Print Functionality0 07.49
Electronic Functionality0 07.49
Company Satisfaction67 1 1 7 5 23 30 98.048
Support Satisfaction67 1 1 1 2 1 19 42 98.349
Support Improvement66 1 1 9 8 5 13 29 97.538
Company Loyalty66 2 1 1 3 3 8 18 30 97.708
Open Source Interest66 18 12 7 4 9 8 4 3 1 02.592

CategoryTotalYespercent
Considering new ILS67 34.48%
Considering new Interface67 00.00%
System Installed on time?67 6597.01%
Average Collection size: 40971
TypeCount
Public50
Academic13
School2
Consortia0
Special1
Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00056
[3] 100,001-250,0004
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010
Product: AGent VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction72 1 1 3 7 27 17 16 77.407
ILS Functionality0 07.40
Print Functionality0 07.40
Electronic Functionality0 07.40
Company Satisfaction72 5 4 19 16 28 97.818
Support Satisfaction72 1 2 3 19 12 35 97.998
Support Improvement71 16 15 4 5 8 23 96.617
Company Loyalty72 3 5 2 5 24 33 97.968
Open Source Interest71 20 7 20 6 2 11 4 1 02.242

CategoryTotalYespercent
Considering new ILS73 45.48%
Considering new Interface73 00.00%
System Installed on time?73 7197.26%
Average Collection size: 31725
TypeCount
Public59
Academic11
School1
Consortia0
Special1
Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00059
[3] 100,001-250,0002
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010
Product: AGent VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction71 1 1 5 16 27 21 87.838
ILS Functionality0 07.83
Print Functionality0 07.83
Electronic Functionality0 07.83
Company Satisfaction71 1 2 2 5 19 42 98.319
Support Satisfaction70 1 1 1 8 15 44 98.349
Support Improvement64 2 7 2 10 10 33 97.759
Company Loyalty71 1 1 1 9 9 50 98.459
Open Source Interest71 29 9 12 1 5 8 2 3 1 1 02.061

CategoryTotalYespercent
Considering new ILS72 11.39%
Considering new Interface72 11.39%
System Installed on time?72 6894.44%
Product: AGent VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction81 2 1 1 2 3 4 2 17 25 24 87.268
ILS Functionality0 07.26
Print Functionality0 07.26
Electronic Functionality0 07.26
Company Satisfaction81 2 2 3 3 2 12 20 37 97.688
Support Satisfaction81 2 1 2 1 2 3 11 15 44 97.819
Support Improvement0 not applicable
Company Loyalty81 3 2 4 3 10 18 41 97.639
Open Source Interest81 30 6 6 8 8 11 5 4 1 2 02.632

CategoryTotalYespercent
Considering new ILS83 44.82%
Considering new Interface83 00.00%
System Installed on time?83 8096.39%
Product: AGent VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction18 1 2 2 5 5 3 76.897
ILS Functionality0 06.89
Print Functionality0 06.89
Electronic Functionality0 06.89
Company Satisfaction24 1 1 1 1 5 8 7 87.338
Support Satisfaction24 1 1 1 1 4 8 8 87.468
Support Improvement0 not applicable
Company Loyalty24 3 2 1 3 8 7 86.588
Open Source Interest24 7 2 1 3 3 4 2 1 1 03.083

CategoryTotalYespercent
Considering new ILS24 416.67%
Considering new Interface24 14.17%
System Installed on time?24 14.17%

Comments

Auto graphic's no 1 problem is its communication with customers and customer support. Some of the support team is fabulous, some are ...not. Those who are not, make it a frustrating and upsetting experience to work with them. (Type: Public)

Our current ILS seems to be lagging in development. Bug reports and feature requests seem to go unheard. Cost of migration to a new ILS and higher cost of yearly subscription are our primary obstacles to changing systems. (Type: )

I would love to switch to an open source ILS, but we do not have our own dedicated server on site. If our annual SaaS fee continues to increase or we install a dedicated server for some other reason we'll probably go open source. That being said, I have very few complaints about Auto-Graphics's Iluminar interface. (Type: Public)

My IT department has suggested that an open source ILS may give more options with our other computer programs used on campus. (Type: Academic)

I am unaware of some of the answers to the questions. (Type: Public)

Autographics-Verso has totally tanked my inventory. I don't know how many titles I still have that are actually ON my shelf. It randomly drops items from being processed on their servers. They constantly point to an "end user error" even when I know and have proven the error is in THEIR system. We paid too much and it is NOT working properly. Making calls to their customer service, they won't return any calls. I may or may not get an e-mail response. As soon as my contract expires, I will be kicking this piece of trash to the curb on trash day! (Type: Public)

Though we are overall satisfied with Verso, we wish that it would program it to keep track of the items deleted by location and material types as well as anything needed for Data Collection. (Type: Public)

It glitches and goes out a lot. (Type: Public)

Our contract with Auto-Graphics will be up next fall, so we will be looking at other ILS systems this spring. However, we are pleased with Auto-Graphics but just want to compare products and we aren't sure if they will raise our rates or not. (Type: Public)

I feel that we are still waiting for everything that we thought we would be getting from this product. The product currently uses Flash and was scheduled to be migrating to HTML5. The roll-out date for that, though, has been pushed back so many times, I've lost count. Trying to make connections to databases has been so problematic that we are considering a discovery tool to make that easier (and less expensive). Finally, the training was horrible. The trainer was incredibly rude and the response to inquiries is not always handled very quickly. We chose this system because the previous company did not respond to questions very quickly, and though we are happier with the response rate, it is definitely not what we had hoped for. (Type: Academic)

We continue to value the relationship we share with our customer service representative. We look forward to the transition/migration we will be testing next summer which we feel will be beneficial to our patrons who have to deal with dial-up internet access. (Type: Public)

AutoGraphics is a very workable product for a small library with no IT staff. Their staff is easy to work with and responsive. The only think I would like to see at present is more report options. (Type: Public)

We are still experiencing the challenge of a new ILS and the adjustments that requires. On the staff side, there seems to be more difficulty extracting information about patrons accounts and history of usage. We may not yet be fully acquainted with the system's capability. (Type: Public)

Auto-Graphics Iluminar has been our ILS for three years now, and promises that were made upon choosing the system are still not in place (including, but not limited to, a Circulation-ILL system that would connect our ILS with our WISCAT (wisconsin ILL lending platform)--- BOTH are AG products yet they cannot get them to function together. Functionality is crippled by a system that seems unable to understand how a library consortia in Wisconsin operates, and updates to software often leave more problems in place than solutions. We have found corners to cut and ways to work with the system because that is what librarians and their staff learn to do-- make it work because we cannot afford better. (Type: Public)

we just started the Verso system in June 2013 and are still getting adjusted to the system (Type: Public)

AG has forwarded standards, vendor relationships, and provides build-it-if-you-can support. Many options to assemble interconnected services with a solid ILS as base. Downside is AG iluminar isn't great and consortium take up most of the conversation and development effort. (Type: Public)

Customer support services has been consistent and they are very responsive. If they don't have the answer right away, they usually get back to us within a reasonable time frame. (Type: Public)

We are very unhappy with Autographics, and have been since they purchased Verso. We liked the system and support when it was owned and developed by Maxcess. If you want any specifics please ask. (Type: Public)

ILS