Statistical Report for EOS.Web

2013 Survey Results 2012 Survey Results 2011 Survey Results 2010 Survey Results 2009 Survey Results 2008 Survey Results 2007 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction39 1 1 1 3 5 10 8 10 77.107
ILS Functionality38 1 2 6 3 6 10 10 87.088
Print Functionality39 3 2 4 7 7 16 97.568
Electronic Functionality36 1 1 1 1 2 4 7 6 8 5 86.317
Company Satisfaction39 2 1 2 10 10 14 97.548
Support Satisfaction39 1 1 2 1 3 10 21 97.909
Support Improvement39 1 4 8 1 9 5 11 96.777
Company Loyalty38 3 2 1 2 5 9 16 97.268
Open Source Interest39 15 5 5 5 3 1 3 1 1 02.051

CategoryTotalYespercent
Considering new ILS39 512.82%
Considering new Interface39 717.95%
System Installed on time?39 3794.87%
Average Collection size: 64333
TypeCount
Public0
Academic6
School1
Consortia0
Special8
Size CategoryCount
[1] Under 10,0009
[2] 10,001-100,00020
[3] 100,001-250,0005
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction37 1 3 6 15 8 4 76.957
ILS Functionality37 1 2 3 5 11 12 3 86.897
Print Functionality0 06.89
Electronic Functionality0 06.89
Company Satisfaction37 3 1 7 3 15 8 87.198
Support Satisfaction37 2 7 10 18 97.978
Support Improvement35 2 13 2 4 7 7 56.637
Company Loyalty37 2 1 2 2 1 7 8 14 97.148
Open Source Interest36 19 2 4 2 4 1 3 1 01.780

CategoryTotalYespercent
Considering new ILS37 513.51%
Considering new Interface37 38.11%
System Installed on time?37 3594.59%
Average Collection size: 65360
TypeCount
Public1
Academic5
School2
Consortia0
Special5
Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00019
[3] 100,001-250,0005
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction20 1 4 10 5 87.958
ILS Functionality20 1 2 7 6 4 77.508
Print Functionality0 07.50
Electronic Functionality0 07.50
Company Satisfaction20 2 13 5 88.158
Support Satisfaction20 3 7 10 98.359
Support Improvement20 6 3 5 2 4 56.757
Company Loyalty20 1 1 6 12 98.359
Open Source Interest20 11 2 1 1 2 1 1 1 01.650

CategoryTotalYespercent
Considering new ILS20 15.00%
Considering new Interface20 00.00%
System Installed on time?20 1995.00%
Average Collection size: 34479
TypeCount
Public0
Academic0
School0
Consortia0
Special1
Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00012
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction8 1 1 1 4 1 86.888
ILS Functionality0 06.88
Print Functionality0 06.88
Electronic Functionality0 06.88
Company Satisfaction8 1 1 1 4 1 86.758
Support Satisfaction8 1 1 5 1 86.888
Support Improvement8 1 2 1 1 2 1 56.137
Company Loyalty8 1 1 1 3 2 86.638
Open Source Interest8 2 2 2 1 1 02.502

CategoryTotalYespercent
Considering new ILS8 00.00%
Considering new Interface8 00.00%
System Installed on time?8 787.50%
Average Collection size: 45095
TypeCount
Public0
Academic1
School0
Consortia0
Special1
Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0003
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction4 1 1 2 75.007
ILS Functionality0 05.00
Print Functionality0 05.00
Electronic Functionality0 05.00
Company Satisfaction4 1 2 1 75.507
Support Satisfaction4 1 1 2 85.758
Support Improvement4 1 1 1 1 04.255
Company Loyalty4 2 1 1 56.758
Open Source Interest4 2 1 1 24.254

CategoryTotalYespercent
Considering new ILS4 125.00%
Considering new Interface4 00.00%
System Installed on time?4 4100.00%
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 1 2 2 1 77.508
ILS Functionality0 07.50
Print Functionality0 07.50
Electronic Functionality0 07.50
Company Satisfaction6 1 2 2 1 77.508
Support Satisfaction6 1 1 2 2 87.838
Support Improvement0 not applicable
Company Loyalty6 1 1 1 1 1 1 36.337
Open Source Interest6 1 2 2 1 23.003

CategoryTotalYespercent
Considering new ILS6 116.67%
Considering new Interface6 00.00%
System Installed on time?6 583.33%
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction2 1 1 24.507
ILS Functionality0 04.50
Print Functionality0 04.50
Electronic Functionality0 04.50
Company Satisfaction3 1 1 1 26.007
Support Satisfaction3 1 1 1 26.007
Support Improvement0 not applicable
Company Loyalty3 1 1 1 26.007
Open Source Interest3 2 1 01.670

CategoryTotalYespercent
Considering new ILS3 00.00%
Considering new Interface3 00.00%
System Installed on time?3 133.33%

Comments

EOS International is an extremely good product and the EOS team is very responsive to questions and to suggestions for improvements. (Type: Special)

EOS was acquired by SyrsiDynex recently so it will be interesting to see what happens next year. I don't believe there will be any significant change in the short term. (Type: Government Agency)

This company just merged with SirsiDynix so talking with both companies on what is and will be in the near term relative to my contract renewal being up for grabs in 2014. (Type: Museum)

Just finished implementation Nov 22, 2013 (Type: Military)

We just migrated to EOS this year. Very satisfied. (Type: Medical)

EOS has great technical support and extensive training. They also allow users to give input into further development and improvement ideas. (Type: Government Agency)

None (Type: Medical)

Very easy to use drag and drop Template Designer for quickly ramping up ones OPAC Discovery interface with no special HTML or Web design skills required. (Type: Government Agency)

ILS