Statistical Report for Library.Solution

2013 Survey Results 2012 Survey Results 2011 Survey Results 2010 Survey Results 2009 Survey Results 2008 Survey Results 2007 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction69 1 1 2 2 6 8 16 13 20 97.107
ILS Functionality69 2 1 4 7 8 11 23 13 87.018
Print Functionality69 2 1 3 5 7 12 20 19 87.208
Electronic Functionality68 5 1 1 2 8 8 8 12 14 9 85.977
Company Satisfaction69 1 2 3 4 6 11 24 18 87.338
Support Satisfaction68 1 1 7 7 11 13 28 97.568
Support Improvement66 1 1 3 18 7 6 12 18 56.807
Company Loyalty66 3 2 1 1 6 10 6 10 27 97.008
Open Source Interest67 32 1 7 6 2 13 2 2 2 02.242

CategoryTotalYespercent
Considering new ILS70 912.86%
Considering new Interface70 34.29%
System Installed on time?70 6897.14%
Average Collection size: 156324
TypeCount
Public53
Academic4
School7
Consortia0
Special1
Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00040
[3] 100,001-250,00014
[4] 250,001-1,000,00010
[5] 1,000,001-10,000,0001
[6] over 10,000,0010
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction106 2 1 5 1 5 8 17 34 33 87.388
ILS Functionality105 2 1 2 5 3 8 24 36 24 87.268
Print Functionality0 07.26
Electronic Functionality0 07.26
Company Satisfaction105 1 1 1 5 4 9 10 33 41 97.648
Support Satisfaction106 1 1 2 2 3 9 10 34 44 97.748
Support Improvement105 1 1 2 26 8 17 17 33 97.047
Company Loyalty106 10 4 2 4 5 9 13 13 46 96.778
Open Source Interest105 37 11 11 11 8 10 6 4 7 02.662

CategoryTotalYespercent
Considering new ILS110 1412.73%
Considering new Interface110 65.45%
System Installed on time?110 10393.64%
Average Collection size: 162637
TypeCount
Public85
Academic10
School10
Consortia0
Special0
Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00053
[3] 100,001-250,00030
[4] 250,001-1,000,00017
[5] 1,000,001-10,000,0002
[6] over 10,000,0010
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction130 2 3 3 5 12 33 31 41 97.468
ILS Functionality128 3 4 9 11 31 46 24 87.328
Print Functionality0 07.32
Electronic Functionality0 07.32
Company Satisfaction130 1 1 1 2 10 11 24 34 46 97.578
Support Satisfaction130 2 4 3 8 11 20 34 48 97.528
Support Improvement129 3 2 3 8 22 9 21 24 37 96.837
Company Loyalty129 5 4 4 4 3 9 7 12 25 56 97.068
Open Source Interest128 37 11 20 12 10 11 10 8 2 7 02.952

CategoryTotalYespercent
Considering new ILS132 2015.15%
Considering new Interface132 75.30%
System Installed on time?132 12796.21%
Average Collection size: 135321
TypeCount
Public100
Academic11
School8
Consortia0
Special2
Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00070
[3] 100,001-250,00040
[4] 250,001-1,000,00014
[5] 1,000,001-10,000,0001
[6] over 10,000,0010
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction103 1 7 6 6 7 21 31 24 87.098
ILS Functionality0 07.09
Print Functionality0 07.09
Electronic Functionality0 07.09
Company Satisfaction102 1 4 1 4 9 4 21 29 29 87.238
Support Satisfaction103 2 2 2 7 2 11 18 19 40 97.328
Support Improvement100 4 1 5 3 4 24 10 11 22 16 56.136
Company Loyalty103 6 3 8 1 1 7 3 12 16 46 96.848
Open Source Interest102 34 9 15 10 3 14 4 4 1 8 02.772

CategoryTotalYespercent
Considering new ILS105 1514.29%
Considering new Interface105 87.62%
System Installed on time?105 9388.57%
Average Collection size: 99085
TypeCount
Public80
Academic10
School10
Consortia0
Special0
Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00056
[3] 100,001-250,00019
[4] 250,001-1,000,0007
[5] 1,000,001-10,000,0000
[6] over 10,000,0010
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction110 1 2 4 3 6 4 45 26 19 77.067
ILS Functionality0 07.06
Print Functionality0 07.06
Electronic Functionality0 07.06
Company Satisfaction110 1 2 6 4 2 7 25 33 30 87.278
Support Satisfaction110 1 1 4 3 1 5 12 20 31 32 97.238
Support Improvement104 3 2 2 3 6 26 6 19 20 17 56.267
Company Loyalty109 4 3 6 1 1 12 4 15 22 41 96.948
Open Source Interest110 24 17 11 7 9 16 9 8 4 5 03.303

CategoryTotalYespercent
Considering new ILS115 108.70%
Considering new Interface115 108.70%
System Installed on time?115 9784.35%
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction30 3 2 4 6 7 8 97.208
ILS Functionality0 07.20
Print Functionality0 07.20
Electronic Functionality0 07.20
Company Satisfaction30 2 5 1 3 11 8 87.338
Support Satisfaction29 1 2 1 3 8 8 6 77.077
Support Improvement0 not applicable
Company Loyalty30 1 1 4 2 3 5 14 97.508
Open Source Interest30 7 5 4 3 5 3 2 1 03.002

CategoryTotalYespercent
Considering new ILS30 13.33%
Considering new Interface30 310.00%
System Installed on time?30 30100.00%
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction45 1 1 4 4 15 12 8 77.167
ILS Functionality0 07.16
Print Functionality0 07.16
Electronic Functionality0 07.16
Company Satisfaction66 1 1 6 6 3 16 18 15 87.058
Support Satisfaction66 1 1 1 2 2 8 4 16 15 16 76.927
Support Improvement0 not applicable
Company Loyalty65 2 3 2 2 1 5 6 7 20 17 86.778
Open Source Interest64 13 9 10 5 6 12 2 4 3 03.003

CategoryTotalYespercent
Considering new ILS66 812.12%
Considering new Interface66 69.09%
System Installed on time?66 11.52%

Comments

Library Corporation is extremely customer service oriented. We are very pleased with their support. (Type: School)

The reason I'm unhappy at all with TLC is because we're in a consortium. I like the program and company fine. (Type: School)

We are part of a large, multi-type consortium [...] . We share the TLC automation system. (Type: Public)

Our current ILS vendor is great at working with it's primary consumer audience: public libraries and public school libraries; however, its academic functionality is a little stunted in areas like reserves. (Type: )

We are have been using TLC for 10 years. We recently decided to upgrade our server and migrate to their LS2PAC configuration which would be a significant improvement over our current catalog. We purchased a server following the specifications TLC gave us. When we started the process to migrate to the new server we were told that TLC did not support the OS (server 2012) on the server. 1) They did not specify any OS restrictions in their specifications, which should have been listed since there were restrictions. 2) Why are they using old software still (server 2008), we certainly don't want to put old software on a new system 3) They will not give us any time frame for when they will be able to support the new OS (Type: Public)

As I have noted on past surveys, my library is part of a consortium of many tiny libraries and TLC has done a tremendous job for us. I think more of the problems we have are related to the consortium and its members versus a problem with the software specifically. (Type: Public)

Excited about upcoming API integration to expand on discovery of eResources thru the PAC. TLC is in beta on checkout API for Axis 360 and in development for Overdrive and 3M. (Type: Public)

- (Type: Public)

You get what you pay for. (Type: Public)

We had hoped to do a review of our ILS this year, but it's still under consideration. (Type: Public)

Our experience with TLC has been lousy from the start. They are extremely unresponsive when it comes to fixing problems or making improvements. We have no local control over our records, and can't correct them when they are wrong. Would never recommend this product to anyone. (Type: Public)

Recently switched to LS2 (October 7th). Our switch was due to the dissatisfaction with III's Millennium ILS (Type: Academic)

We have appreciated the option of multiple interfaces for users! (Type: School)

TLC provides excellent customer support with quick response times, frequent follow up and custom report building. (Type: Public)

ILS