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Statistical Report for Polaris

2013 Survey Results 2012 Survey Results 2011 Survey Results 2010 Survey Results 2009 Survey Results 2008 Survey Results 2007 Survey Results
Product: Polaris Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction138 1 9 10 34 49 35 87.638
ILS Functionality138 3 6 12 36 51 30 87.548
Print Functionality136 2 2 2 8 7 19 52 44 87.658
Electronic Functionality136 3 3 3 6 8 19 22 22 36 14 86.287
Company Satisfaction136 1 1 11 7 27 46 43 87.708
Support Satisfaction137 3 2 11 9 30 41 41 87.548
Support Improvement135 1 1 4 2 32 15 22 27 31 56.837
Company Loyalty137 2 1 3 3 8 8 23 29 60 97.628
Open Source Interest134 60 18 20 8 5 13 3 5 2 01.781

CategoryTotalYespercent
Considering new ILS143 10.70%
Considering new Interface143 1510.49%
System Installed on time?143 13191.61%
Average Collection size: 532870
TypeCount
Public118
Academic11
School1
Consortia0
Special1
Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00057
[3] 100,001-250,00042
[4] 250,001-1,000,00018
[5] 1,000,001-10,000,00016
[6] over 10,000,0011
Product: Polaris Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction152 2 4 8 29 64 45 87.878
ILS Functionality152 1 1 4 8 54 51 33 77.628
Print Functionality0 07.62
Electronic Functionality0 07.62
Company Satisfaction151 2 2 1 6 9 17 60 54 87.838
Support Satisfaction152 1 3 2 5 11 44 44 42 77.528
Support Improvement144 2 3 8 50 19 17 16 29 56.376
Company Loyalty152 1 1 2 14 3 21 24 86 97.979
Open Source Interest149 50 19 23 22 12 10 8 3 1 1 02.112

CategoryTotalYespercent
Considering new ILS161 21.24%
Considering new Interface161 63.73%
System Installed on time?161 15093.17%
Average Collection size: 411671
TypeCount
Public140
Academic8
School1
Consortia0
Special2
Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00054
[3] 100,001-250,00043
[4] 250,001-1,000,00027
[5] 1,000,001-10,000,00027
[6] over 10,000,0010
Product: Polaris Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction102 4 1 3 3 19 37 35 87.778
ILS Functionality102 1 4 8 20 46 23 87.718
Print Functionality0 07.71
Electronic Functionality0 07.71
Company Satisfaction100 1 2 3 2 4 15 36 37 97.808
Support Satisfaction100 2 2 4 2 6 22 29 33 97.558
Support Improvement97 3 1 2 2 6 23 10 12 18 20 56.377
Company Loyalty100 1 2 2 2 2 2 9 28 52 97.959
Open Source Interest99 46 12 20 8 2 6 3 1 1 01.481

CategoryTotalYespercent
Considering new ILS106 21.89%
Considering new Interface106 87.55%
System Installed on time?106 10195.28%
Average Collection size: 541249
TypeCount
Public91
Academic3
School1
Consortia0
Special1
Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00039
[3] 100,001-250,00022
[4] 250,001-1,000,00020
[5] 1,000,001-10,000,00015
[6] over 10,000,0011
Product: Polaris Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction101 1 3 2 1 3 17 42 32 87.778
ILS Functionality0 07.77
Print Functionality0 07.77
Electronic Functionality0 07.77
Company Satisfaction100 2 2 6 3 14 32 41 97.838
Support Satisfaction101 1 4 1 4 3 18 30 40 97.748
Support Improvement100 1 1 2 3 17 11 6 33 26 87.118
Company Loyalty100 1 1 1 2 4 6 8 25 52 97.929
Open Source Interest100 41 13 17 6 6 5 5 4 1 2 01.981

CategoryTotalYespercent
Considering new ILS104 65.77%
Considering new Interface104 109.62%
System Installed on time?104 9995.19%
Average Collection size: 356804
TypeCount
Public92
Academic6
School0
Consortia0
Special0
Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00033
[3] 100,001-250,00020
[4] 250,001-1,000,00017
[5] 1,000,001-10,000,0009
[6] over 10,000,0010
Product: Polaris Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction92 1 1 2 1 1 13 52 21 87.798
ILS Functionality0 07.79
Print Functionality0 07.79
Electronic Functionality0 07.79
Company Satisfaction92 1 1 1 4 4 6 48 27 87.808
Support Satisfaction91 2 1 2 1 1 17 45 22 87.688
Support Improvement87 3 1 1 3 13 12 8 29 17 86.838
Company Loyalty91 3 1 1 1 5 2 5 37 36 87.688
Open Source Interest90 27 21 13 2 6 10 4 3 3 1 02.281

CategoryTotalYespercent
Considering new ILS92 66.52%
Considering new Interface92 66.52%
System Installed on time?92 8592.39%
Product: Polaris Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction51 2 3 4 5 21 16 87.738
ILS Functionality0 07.73
Print Functionality0 07.73
Electronic Functionality0 07.73
Company Satisfaction51 4 3 2 5 15 22 97.768
Support Satisfaction51 1 4 4 3 8 11 20 97.418
Support Improvement0 not applicable
Company Loyalty52 3 1 1 2 1 2 3 14 25 97.338
Open Source Interest51 15 13 6 3 2 7 1 1 3 02.291

CategoryTotalYespercent
Considering new ILS53 59.43%
Considering new Interface53 35.66%
System Installed on time?53 4890.57%
Product: Polaris Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction59 1 1 1 5 12 18 21 97.788
ILS Functionality0 07.78
Print Functionality0 07.78
Electronic Functionality0 07.78
Company Satisfaction64 1 1 3 2 11 20 26 97.898
Support Satisfaction64 1 3 2 8 17 33 98.119
Support Improvement0 not applicable
Company Loyalty63 2 2 2 3 5 7 18 24 97.498
Open Source Interest62 20 11 11 3 5 4 2 3 1 2 02.272

CategoryTotalYespercent
Considering new ILS64 11.56%
Considering new Interface64 23.13%
System Installed on time?64 11.56%

Comments

- (Type: Public)

I take [...] advice as expert, if the recommended any changes, I would go with their decisions completely. (Type: Public)

87,700 items are ebooks (Type: Academic)

Polaris Library Systems has managed to increase their staff and customer support and maintained their core values to the benefit of the customers. (Type: Consortium)

2010 census says population chartered to serve is 50,947 (Type: Public)

We just started with Polaris, have not been live a week, so our satisfaction is not graded upon Polaris really but upon training and how good we are getting along with it. We came from Follett, so Polaris is like moving to Mars, it's great, but nobody knows anything here yet. :) I wish we could have afforded more training. We are going into some areas (reports and overdues, notices, etc. totally blind, but our coordinator is supreme and helps us patiently and completely.) They are VERY good over there. I may have sunk ourselves with this decision and gone too big too fast. (Type: Public)

Consortium not considering changing ILS. If we were forced to, though, would consider both closed and open source ILS products. But not SirsiDynix; never again. I'm not sure I've ever seen a bridge burned quite so thoroughly in all of my days. (Type: Public)

We use Polaris, but don't host it ourselves. This causes significant lags due to the remote connection. Most of our problems comes from the lags. The product itself is fine, though not the most user friendly. (Type: Public)

We just migrated to Polaris [...] (Type: Public)

Polaris is managed by the [...] , utilized and supported by the [...] . I have nothing to do with the company or the contract. (Type: Public)

We are very happy that we've migrated from Horizon to Polaris. The management at SirsiDynix, after we selected Polaris, acted in a completely despicable manner, send emails and PowerPoints to our mayor and board. I highly recommend anyone considering SirsiDynix to reconsider. Their behavior has been deplorable at best threatening at worst. (Type: Public)

Open Source is not an option without a full-time programmer to customize such an ILS. Having the necessary staff with this level of technical expertise is not an option in the forseeable budget. (Type: Public)

Very very impressed with Polaris. (Type: Academic)

The [...] relies heavily on Polaris's customer service and technical support. Only with additional staff funding could we truly consider switching to an open source ILS solution. (Type: Public)

Left Sirsi. Never looked back. (Type: Public)

[...] (Type: Public)

Offsite authentications is an issue for the college. As the interface between our ILS and authentication system, EZ Proxy, is very cumbersome. The college is currently looking for a more streamlined process to give offsite access to resources. (Type: Medical)

Polaris continues to support us in a timely manner. They also are introducing new products that will enable us to check out materials to citizens remotely, which is something we anticipate eagerly. Integration with 3M ebooks into the catalog was a little challenging, but it is now functioning smoothly. (Type: Public)

We added our ebooks and e-audiobooks to our catalog. (Type: Public)

[...] (Type: Public)

New support tools seems to be helping improve customer support. Better handling of difficult problems and real issues more likely to be classified as bugs when appropriate. (Type: Consortium)

We had the worst launch of an ILS I have ever encountered. On "go live" day a number of crucial 3rd party applications did not work. We were given bad information by the sales team about what additional products (Polaris, not 3rd party) would work with a hosted site. It has been a long battle to get everything up and working correctly. (Type: Public)

We just migrated to Polaris on April 3, 2013. Our new link to our catalog is [...] We are no longer a member of the [...] consortium. (Type: Public)

[...] provides Polaris support internally. (Type: Public)

We personally do not run the system, our library head quarter does that... they also put the system into place, we only benefit from it and wouldn't choose to use anything different from what they use for us. We couldn't ever find our own provider. So what HQ does is fine with us. And it is them that look after us, not the provider of the ILS. (Type: Public)

- (Type: Public)

The library migrated from the homegrown Endeca discovery platform (website/catalog combo) to a SharePoint 2013 website and the Polaris PowerPAC on September 30, 2013. (Type: Public)

We migrated in October 2013, and so far have been pleased with our change. Polaris is more cost effective for our size of library, and offers more functionality than our previous ILS. (Type: Public)

ILS