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Statistical Report for Spydus

2013 Survey Results 2012 Survey Results 2011 Survey Results 2010 Survey Results 2009 Survey Results 2008 Survey Results 2007 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction20 2 2 10 4 2 77.107
ILS Functionality20 2 4 5 8 1 87.107
Print Functionality20 4 5 10 1 87.408
Electronic Functionality19 1 1 1 5 3 5 2 1 55.896
Company Satisfaction20 2 5 6 6 1 76.857
Support Satisfaction20 3 4 6 6 1 76.757
Support Improvement20 1 1 3 3 6 3 3 76.657
Company Loyalty20 1 1 1 1 2 1 4 3 6 96.507
Open Source Interest19 9 3 2 2 1 1 1 01.841

CategoryTotalYespercent
Considering new ILS21 419.05%
Considering new Interface21 419.05%
System Installed on time?21 1885.71%
Average Collection size: 161939
TypeCount
Public15
Academic3
School0
Consortia0
Special1
Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0007
[3] 100,001-250,0007
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0000
[6] over 10,000,0010
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction36 2 1 2 21 9 1 76.947
ILS Functionality35 2 1 4 16 11 1 76.947
Print Functionality0 06.94
Electronic Functionality0 06.94
Company Satisfaction36 1 1 1 1 3 20 8 1 76.727
Support Satisfaction36 1 2 1 6 17 7 2 76.617
Support Improvement34 1 2 4 5 14 3 5 65.596
Company Loyalty36 2 1 4 1 7 9 12 97.118
Open Source Interest36 17 9 7 1 1 1 00.971

CategoryTotalYespercent
Considering new ILS38 513.16%
Considering new Interface38 615.79%
System Installed on time?38 3694.74%
Average Collection size: 129848
TypeCount
Public33
Academic2
School0
Consortia0
Special1
Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00015
[3] 100,001-250,00013
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0000
[6] over 10,000,0010
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction21 1 6 8 6 76.907
ILS Functionality21 1 3 4 7 5 1 76.717
Print Functionality0 06.71
Electronic Functionality0 06.71
Company Satisfaction21 1 2 7 7 4 66.527
Support Satisfaction21 1 1 7 7 5 66.677
Support Improvement20 3 10 2 4 1 55.505
Company Loyalty21 1 1 4 8 5 2 77.007
Open Source Interest21 7 4 2 2 1 3 1 1 02.241

CategoryTotalYespercent
Considering new ILS22 29.09%
Considering new Interface22 627.27%
System Installed on time?22 2195.45%
Average Collection size: 200666
TypeCount
Public18
Academic3
School1
Consortia0
Special0
Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0004
[3] 100,001-250,00010
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0000
[6] over 10,000,0010
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction23 1 1 3 4 5 9 97.658
ILS Functionality0 07.65
Print Functionality0 07.65
Electronic Functionality0 07.65
Company Satisfaction23 1 1 5 2 4 10 97.578
Support Satisfaction23 1 2 3 4 4 9 97.438
Support Improvement23 1 2 1 4 3 3 9 97.228
Company Loyalty23 1 1 2 4 4 11 97.708
Open Source Interest23 12 3 2 3 2 1 01.300

CategoryTotalYespercent
Considering new ILS23 00.00%
Considering new Interface23 313.04%
System Installed on time?23 2295.65%
Average Collection size: 120296
TypeCount
Public22
Academic1
School0
Consortia0
Special0
Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0008
[3] 100,001-250,0006
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction22 1 1 1 1 4 7 6 1 76.367
ILS Functionality0 06.36
Print Functionality0 06.36
Electronic Functionality0 06.36
Company Satisfaction22 1 1 3 4 8 5 76.327
Support Satisfaction22 1 1 3 1 2 3 5 5 1 75.827
Support Improvement21 1 3 6 1 4 3 3 56.146
Company Loyalty21 2 2 2 2 4 4 5 96.247
Open Source Interest22 9 3 6 2 1 1 01.501

CategoryTotalYespercent
Considering new ILS22 313.64%
Considering new Interface22 522.73%
System Installed on time?22 1986.36%
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction11 1 2 6 2 87.648
ILS Functionality0 07.64
Print Functionality0 07.64
Electronic Functionality0 07.64
Company Satisfaction11 1 6 2 2 77.277
Support Satisfaction10 1 2 3 4 86.807
Support Improvement0 not applicable
Company Loyalty11 1 1 1 1 1 3 3 86.368
Open Source Interest11 7 1 1 2 00.820

CategoryTotalYespercent
Considering new ILS11 00.00%
Considering new Interface11 19.09%
System Installed on time?11 11100.00%
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction2 1 1 66.507
ILS Functionality0 06.50
Print Functionality0 06.50
Electronic Functionality0 06.50
Company Satisfaction2 1 1 56.007
Support Satisfaction2 1 1 56.508
Support Improvement0 not applicable
Company Loyalty2 1 1 45.507
Open Source Interest2 1 1 01.002

CategoryTotalYespercent
Considering new ILS2 00.00%
Considering new Interface2 00.00%
System Installed on time?2 150.00%

Comments

In the process of upgrading to version 9 of the Spydus LMS which should improve functionality and has an OPAC which has discovery layer features. (Type: Public)

Huge difference in customer support and communication since the new CE took over. Very happy with the path that Civica are now taking. (Type: Public)

Our last upgrade did not progress well due to considerable customer and staff functionality not working. We stopped the upgrade as a result. We have had several discussions with the vendor about our relationship, the product. Things have been improving as the company seems to be turning around. (Type: Public)

ILS