Statistical Report for Voyager

2013 Survey Results 2012 Survey Results 2011 Survey Results 2010 Survey Results 2009 Survey Results 2008 Survey Results 2007 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction112 1 1 3 6 7 11 21 42 19 1 76.157
ILS Functionality112 2 4 3 6 16 24 32 22 3 76.207
Print Functionality112 2 4 4 12 31 43 16 87.318
Electronic Functionality111 1 6 14 17 7 17 21 18 7 3 64.805
Company Satisfaction110 1 2 3 7 7 11 21 42 14 2 76.027
Support Satisfaction110 5 2 5 10 14 26 31 15 2 75.866
Support Improvement109 2 1 8 7 56 10 12 9 4 55.395
Company Loyalty110 2 1 2 8 5 15 23 24 17 13 76.216
Open Source Interest110 27 12 13 6 9 15 12 9 4 3 03.283

CategoryTotalYespercent
Considering new ILS114 5850.88%
Considering new Interface114 2925.44%
System Installed on time?114 10289.47%
Average Collection size: 1534747
TypeCount
Public0
Academic85
School0
Consortia0
Special0
Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00021
[3] 100,001-250,00025
[4] 250,001-1,000,00029
[5] 1,000,001-10,000,00024
[6] over 10,000,0013
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction171 4 1 8 11 13 21 37 55 20 1 75.756
ILS Functionality171 1 3 8 15 10 29 28 43 30 4 75.816
Print Functionality0 05.81
Electronic Functionality0 05.81
Company Satisfaction169 3 3 6 11 16 22 29 54 25 75.766
Support Satisfaction168 4 5 5 13 17 23 33 45 22 1 75.576
Support Improvement162 8 5 1 4 28 65 15 24 10 2 55.015
Company Loyalty170 7 3 6 12 12 33 20 38 14 25 75.816
Open Source Interest167 32 17 19 16 9 32 16 12 5 9 03.593

CategoryTotalYespercent
Considering new ILS172 8448.84%
Considering new Interface172 5632.56%
System Installed on time?172 15489.53%
Average Collection size: 1439754
TypeCount
Public0
Academic136
School0
Consortia0
Special5
Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00022
[3] 100,001-250,00039
[4] 250,001-1,000,00053
[5] 1,000,001-10,000,00030
[6] over 10,000,0014
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction154 1 4 17 5 18 27 56 22 4 76.077
ILS Functionality152 1 8 16 7 16 26 44 31 3 76.007
Print Functionality0 06.00
Electronic Functionality0 06.00
Company Satisfaction154 1 1 4 10 12 16 22 54 27 7 76.217
Support Satisfaction152 3 7 11 5 18 23 47 30 8 76.167
Support Improvement149 2 2 4 7 13 62 16 19 15 9 55.525
Company Loyalty154 5 2 12 10 30 17 34 24 20 76.107
Open Source Interest152 25 16 16 16 12 21 17 13 10 6 03.794

CategoryTotalYespercent
Considering new ILS154 6038.96%
Considering new Interface154 6240.26%
System Installed on time?154 13990.26%
Average Collection size: 1940682
TypeCount
Public0
Academic117
School0
Consortia0
Special4
Size CategoryCount
[1] Under 10,0008
[2] 10,001-100,00019
[3] 100,001-250,00036
[4] 250,001-1,000,00051
[5] 1,000,001-10,000,00023
[6] over 10,000,0016
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction123 4 3 10 25 25 42 13 1 76.016
ILS Functionality0 06.01
Print Functionality0 06.01
Electronic Functionality0 06.01
Company Satisfaction123 1 5 5 11 18 30 39 13 1 75.906
Support Satisfaction120 4 4 4 11 21 32 23 20 1 65.796
Support Improvement118 3 3 6 11 52 14 18 11 55.335
Company Loyalty121 2 3 4 5 13 27 15 28 17 7 75.776
Open Source Interest120 11 16 16 14 9 18 9 8 9 10 54.074

CategoryTotalYespercent
Considering new ILS124 4032.26%
Considering new Interface124 6451.61%
System Installed on time?124 10685.48%
Average Collection size: 1095582
TypeCount
Public1
Academic97
School0
Consortia0
Special2
Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,00021
[3] 100,001-250,00027
[4] 250,001-1,000,00037
[5] 1,000,001-10,000,00017
[6] over 10,000,0012
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction164 8 10 9 31 39 41 22 4 75.916
ILS Functionality0 05.91
Print Functionality0 05.91
Electronic Functionality0 05.91
Company Satisfaction162 1 1 7 12 17 23 35 45 19 2 75.736
Support Satisfaction162 1 3 11 15 12 20 26 44 25 5 75.726
Support Improvement153 2 5 8 8 18 54 17 17 18 6 55.275
Company Loyalty160 11 5 5 11 14 22 20 42 17 13 75.516
Open Source Interest164 24 19 23 11 8 23 16 19 12 9 03.974

CategoryTotalYespercent
Considering new ILS164 3118.90%
Considering new Interface164 8954.27%
System Installed on time?164 14286.59%
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction87 6 5 8 5 23 21 17 2 66.016
ILS Functionality0 06.01
Print Functionality0 06.01
Electronic Functionality0 06.01
Company Satisfaction87 1 1 5 9 5 16 15 23 11 1 75.596
Support Satisfaction87 1 4 3 10 5 13 19 14 14 4 65.576
Support Improvement0 not applicable
Company Loyalty87 5 3 10 7 7 12 11 13 13 6 75.145
Open Source Interest86 10 7 10 6 4 14 7 10 4 14 54.665

CategoryTotalYespercent
Considering new ILS87 1921.84%
Considering new Interface87 4045.98%
System Installed on time?87 8395.40%
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction83 1 3 12 3 17 19 22 5 1 75.516
ILS Functionality0 05.51
Print Functionality0 05.51
Electronic Functionality0 05.51
Company Satisfaction110 1 5 9 14 13 17 24 21 5 1 64.935
Support Satisfaction108 4 5 9 13 14 14 18 19 10 2 74.885
Support Improvement0 not applicable
Company Loyalty105 16 2 11 13 9 25 9 8 6 6 54.155
Open Source Interest107 10 8 12 12 13 12 15 12 6 7 64.354

CategoryTotalYespercent
Considering new ILS111 2421.62%
Considering new Interface111 5347.75%
System Installed on time?111 10.90%

Comments

Our library is migrating to the Alma/Primo system in December. We are managed by the [...] and they are connected to the main library at the University, which is now a part of the [...] . Everyone in the [...] is going with this new system, which means we will be also. (Type: Law)

- (Type: Academic)

The [...] system is considering issuing an RFP for a shared, unified library management system that would go beyond the ILS. Our campus/library would likely migrate to that shared system should it come to pass. It might help to add a question to next year's survey to capture this sort of information or consider redefining ILS to incorporate the coming generation of unified platforms. (Type: Academic)

We are dissatisfied with the level of support from our current vendor (ExL), but we are considering Alma because we feel this would be the simplest migration (rather than moving to another vendor altogether). However, no product (Alma, WMS, Intota) seems perfect; they all have disadvantages. We feel we will choose whichever offers the fewest disadvantages (which hopefully would be better than sticking with a traditional ILS, at least). (Type: )

Some staff here continue to work around or outside of the system, resulting in more work and dissatisfaction which is not exactly the fault of the ILS. (Type: Academic)

Due to lack of money, our library subscribes to very few electronic resources. I would have liked a "not applicable" option for question #4, as we don't subscribe to enough electronic resources to really judge Voyager's capabilities. (Type: State)

We are dropping Metalib in December and running our database A-Z and databases by subject off of libguides. We have enough search tools with Primo. (Type: Academic)

As of Jan 2013 we had 736,650 bibliographic records and 699,278 items. The difference are materials that are electronic. (Type: Academic)

We're currently part of the [...] so many of the ILS change decisions are starting there. (Type: Corporate)

We are just in the process of migrating from Voyager and the Serials Solutions products to Alma and Primo - go live is 2 weeks away. Questions above were answered on our existing systems (Type: Academic)

We are currently trying to secure funding from our administration to change our ILS. (Type: Academic)

There are an additional 100,000 +eBooks available to our patrons (Type: Academic)

We are in the process of Implementing OCLC's WorldShare Management System. Implementation should be finished in May or June, 2014. (Type: Academic)

WE are a consortium office and we have 9 member libraries. One of the libraries is on III's Sierra. We have a committee to investigate a possible new ILS, but we are not yet ready to made a decision yet. (Type: Consortium)

I have only been here since July 1st so some of the questions I was not sure about. (Type: Academic)

With the vendor's adoption of cloud based products e.g., Alma, Intota and Worldshare - and we can only speak to Exlibris here - it feels like most of the vendors resources as well as their most experienced service reps are being moved to support both Alma and Primo. This has resulted in a substantial decrease in both product and institutional knowledge on the Voyager side. (Type: Academic)

We're not in the market for a new ILS at the moment, and Ex Libris Voyager more or less serves our needs. We do belong to [...] , who have been working on a statewide open source/discovery solution for our libraries. We are committed beta testers, but so far nothing has been done yet. (Type: Academic)

[..] is part of the [...] consortium. My decision for any new product would based on what the group has agreed to. (Type: Academic)

We migrated to a Linux RedHat server this summer and it took about 3 months for a services down problem to be identified (fault of university backup system on the virtual server to which we migrated) and resolved (university moved some processes off the server on which the library virtual server was being hosted and this seems to have resolved the services down problem) (Type: Academic)

Cloud based solutions seem to come with giving up local control, e.g. Ex Libris' Alma and OCLC's WorldShare. Seems like putting all the eggs in one basket, when the library systems seem far behind non-library information management. We'd like to see truly innovative solutions, but they don't seem to be coming from library automation companies. (Type: Medical)

Our official position on changing ILS is "we are surveying the field of web-based library management solutions as the products develop in order to anticipate what actions may be prudent in the next 3-4 years". (Type: Academic)

Tender in 2014 with be for a Wales-wide system for Welsh HE. (Type: Academic)

We know we will have to implement a Discovery layer but not sure how to pay for it. (Type: Academic)

We are part of the [...] (Type: Academic)

We have had Voyager by Exlibris for close to 15 years. The system has gradually evolved a level of functionality that was desired at the beginning. At this point, it serves our needs as we deliberate whether to move to a new commerical ils, or to an open-source system. (Type: Medical)

We are likely to migrate to a Koha based system in 2014. (Type: Theology)

We have just purchased Primo and SFX, but have still to implement. Feeling generally is that with Ex Libris having such a massive market share, to pick anything else would be a brave choice. In the recent procurement process for our new RDS, most competing vendors did not present their products and services in a particularly good light. Questions about support and implementation were poorly answered, not giving the impression that we would be in safe hands. Summon would have been a good choice, but didn't have all of the features that we required. Ex Libris are proving themselves invincible in the market place, their products are far more fully developed, and their customer interaction is slick and professional. Competition between universities in the UK makes it difficult to make interesting choices in systems when your competitors are opting for the market leaders. Our dissatisfaction with our Voyager support stems from paying high annual maintenance costs, and receiving what feels like second class support from a vendor that is only interested in developing the latest system. Also practically, Voyager support is only provided by Chicago/Boston rather than from the other support centres around the globe. However, all too often we have had to ask our account manager to chase up cases for us. We are interested in seeing if our Primo Support fares any better. (Type: Academic)

We still have at least 3 years with Voyager, so it's just the early stages of looking for a new system. (Type: )

Cost is always a factor when we consider ILS's and why we might have to migrate in the future. (Type: )

Overall very satisfied with ILS but Voyager is now an old system and we require new features for our digital content. (Type: State)

As a group of arts colleges we find use of the OPAC huge. Focus is on printed material. The e-resources are not used all that much. Summon has been unpopular. Voyager considred old and tired. Are testing a new generation federated search product Explorit by Deep Web Technologies. (Type: Academic)

The Library will go into a Request for Tender process with the [...] in early 2014. At that point, the combined requirements will be available, and vendors who meet those requirements will have their products considered for adoption. (Type: Academic)

Responses are for the University Library, plus departmental, and, in effect college libraries. [...] has a very complicated system of libraries. (Type: Academic)

- (Type: )

We direct most support issues/questions to the Voyager user listserv. (Type: Theology)

We are not currently pursuing an RFP for a new ILS or discovery system. However, we are keeping apprised of trends with the intention of moving to a new ILS or LMS within the next few years. This may affect our discovery tool. (Type: Academic)

Open source ILS is desired, but nothing is stable enough to manage the size/complexity of our collections. (Type: Academic)

collection total includes e-books and e-journal titles that we get via database subscription (Type: Academic)

The approximate number of items includes the electronic books and electronic journals in addition to our physical collection. (Type: Academic)

ILS