Several brief (two, four, or six months) pilot telefacsimile projects have been undertaken in the past year, primarily by academic and special libraries. Costs per page were generally higher than the $.30-.50 per page incurred in business applications. That is to be expected because the density of information on typeset pages is more than double that of the average business letter. What is surprising is the wide range of costs reported. A group of special libraries using equipment shared with other departments of the organization achieved a cost of $.54 per page. One academic library achieved costs of $.68 per page and another $.73 per page, but similar academic libraries incurred costs as high as $1.40 per page. A consortium of different types of libraries reported a staggering cost of $7.12 per page.
The special libraries reporting the lowest costs averaged over 1,500 pages per month per machine. The academic library reporting the lowest cost averaged 1,297 pages per month on its machine and the consortium reporting $7.12 per page averaged only 56 pages per month per machine.
There was another difference among the 12 institutions for which costs became available: the special libraries achieving the lowest cost made all transmissions between 11:00 p.m. and 8:00 a.m.; the academic library reporting the lowest cost used a discount telephone service; and those incurring the highest costs made a number of transmissions over regular telephone lines during the daytime. A graphic illustration of the importance of controlling telecommunications costs is that a library transmitting 50 percent more pages than another incurred a telecommunications bill substantially less than half that of the library with the lower volume-a difference which could only partly be explained by the differences in destinations of the materials sent. Telecommunications costs as a percentage of the total cost ranged from under 25 percent to over 70 percent.
Labor costs also varied dramatically, reflecting both care in record keeping and reluctance on the part of some to leave equipment unattended. If the institutions reporting virtually no labor costs are eliminated, the remainder incurred costs as low as $.03 per copy to as high as $.27 per copy. Is it necessary to attend the equipment? Many librarians think so. In the case of some institutions the number of pages requiring retransmission exceeded 10 percent, but on average, the percentage was closer to $ and some institutions experienced much lower rates.
There is not yet sufficient experience with a well managed, fully operational system to determine whether libraries can bring their costs down to a level near $.50 per page. It is clear that costs can quickly get out of hand if the use of the technology is not carefully controlled.
