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PC manufacturers move to on-line support

Library Systems Newsletter [June 2000]

Using the telephone to reach the customer support desk of a PC manufacturer is often an exercise in frustration. Compaq, Dell, Gateway, HP, and IBM have augmented their telephone support with on-line tools for diagnosing problems and answering questions. If you must talk with a technician, the software forwards the information to a technician in a snapshot (a succinct synopsis of the problem).

The companies are rolling out the services in stages, so not all PC owners can use the on-line support. Unfortunately, the best way to determine eligibility is to call the manufacturer's telephone support desk.

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Publication Year:2000
Type of Material:Article
Language English
Published in: Library Systems Newsletter
Publication Info:Volume 20 Number 06
Issue:June 2000
Page(s):49-50
Publisher:American Library Association
Place of Publication:Chicago, IL
Notes:Howard S. White, Editor-in-Chief; Richard W. Boss, Contributing Editor
Subject: Microcomputer support
ISSN:0277-0288
Record Number:7614
Last Update:2025-02-06 17:15:33
Date Created:0000-00-00 00:00:00
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