Statistical Report for Athena
| 2009 Survey Results |
2008 Survey Results |
2007 Survey Results |
| Product: Athena |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 21 |
| 1 | 3 | 2 | 1 | 1 | 4 | 4 | 2 | 3 | 6 | 5.57 | 6 |
|---|
| Company Satisfaction | 21 |
2 | | 4 | 1 | 1 | 2 | 3 | 2 | 4 | 2 | 2 | 5.10 | 6 |
|---|
| Support Satisfaction | 21 |
4 | 1 | 1 | 2 | | 3 | 2 | 3 | 3 | 2 | 0 | 4.71 | 5 |
|---|
| Support Improvement | 20 |
4 | 3 | 1 | 2 | | 6 | | 1 | 1 | 2 | 5 | 3.70 | 5 |
|---|
| Company Loyalty | 21 |
8 | 1 | | 3 | 1 | 4 | 1 | | 1 | 2 | 0 | 3.14 | 3 |
|---|
| Open Source Interest | 19 |
3 | 3 | | 1 | | 1 | 2 | 1 | 4 | 4 | 8 | 5.16 | 6 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 21 |
13 | 61.90% |
|---|
| Considering new Interface | 21 |
0 | 0.00% |
|---|
| System Installed on time? | 21 |
16 | 76.19% |
|---|
|
| Product: Athena |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 24 |
2 | 2 | 3 | 2 | 3 | 1 | 2 | 6 | 1 | 2 | 7 | 4.63 | 5 |
|---|
| Company Satisfaction | 24 |
4 | 4 | 2 | 1 | 2 | 2 | 4 | 2 | | 3 | 0 | 3.92 | 4 |
|---|
| Support Satisfaction | 24 |
6 | 3 | 1 | 2 | 1 | 4 | 2 | 2 | 1 | 2 | 0 | 3.63 | 4 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 24 |
9 | 1 | 1 | 1 | 3 | 2 | 2 | 1 | 1 | 3 | 0 | 3.42 | 4 |
|---|
| Open Source Interest | 24 |
5 | 3 | | 1 | 2 | 4 | 1 | | 1 | 7 | 9 | 4.63 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 24 |
19 | 79.17% |
|---|
| Considering new Interface | 24 |
0 | 0.00% |
|---|
| System Installed on time? | 24 |
21 | 87.50% |
|---|
|
| Product: Athena |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 22 |
1 | | 1 | 1 | 1 | 5 | 1 | 4 | 4 | 4 | 5 | 6.18 | 7 |
|---|
| Company Satisfaction | 40 |
3 | 2 | 4 | 3 | 3 | 4 | 8 | 2 | 6 | 5 | 6 | 5.15 | 6 |
|---|
| Support Satisfaction | 40 |
4 | 1 | 4 | 5 | 5 | 3 | 4 | 5 | 4 | 5 | 3 | 4.88 | 5 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 39 |
15 | 3 | 2 | 4 | 2 | 4 | 1 | 3 | 2 | 3 | 0 | 3.00 | 2 |
|---|
| Open Source Interest | 37 |
7 | 2 | 5 | 5 | 6 | 4 | 2 | 2 | 1 | 3 | 0 | 3.57 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 40 |
26 | 65.00% |
|---|
| Considering new Interface | 40 |
1 | 2.50% |
|---|
| System Installed on time? | 40 |
1 | 2.50% |
|---|
|
Comments
I'm waiting on [...], I'm Signed up for 2011 for Koha Union Sharing
We do not want to change!
Athena is no longer supported. The company that produced it no longer exists. It is not that their support is poor, but that there is no one to support it.
We were very interested in the concept of the open source ILS but were unlikely to be able to support it ourselves and were not happy with the options for purchasing support for an open source product.
We have had no support from Athena for a number of years now. Fortunately, the software is very robust and we have had no serious problems. There are and have been some minor issues with the data but we have been able to resolve them ourselves.