Library Technology Guides

Statistical Report for Evergreen

2010 Survey Results	2009 Survey Results	2008 Survey Results	2007 Survey Results
Product: Evergreen Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 46 1 2 8 4 16 7 8 7 6.83 7 Company Satisfaction 45 2 1 2 2 2 7 12 8 9 7 6.58 7 Support Satisfaction 45 2 1 2 3 1 5 3 11 8 9 7 6.29 7 Support Improvement 45 3 1 1 8 8 1 9 9 5 7 5.82 7 Company Loyalty 44 2 1 2 2 6 2 6 9 14 9 6.77 8 Open Source Interest 42 1 1 1 2 37 9 8.31 9 Category Total Yes percent Considering new ILS 47 1 2.13% Considering new Interface 47 7 14.89% System Installed on time? 47 40 85.11% Average Collection size: 178623	Product: Evergreen Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 50 1 11 5 21 6 6 7 6.72 7 Company Satisfaction 50 2 1 1 13 1 15 10 7 7 6.60 7 Support Satisfaction 49 2 2 13 2 15 7 8 7 6.45 7 Support Improvement 48 3 3 12 6 2 16 6 8 6.46 7 Company Loyalty 50 1 1 1 14 1 8 11 13 5 6.82 7 Open Source Interest 44 1 1 1 1 40 9 8.43 9 Category Total Yes percent Considering new ILS 51 1 1.96% Considering new Interface 51 6 11.76% System Installed on time? 51 40 78.43%	Product: Evergreen Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 13 1 2 4 4 2 7 7.08 7 Company Satisfaction 13 1 1 7 1 3 7 7.15 7 Support Satisfaction 13 1 2 3 2 5 9 7.00 7 Support Improvement 0 not applicable Company Loyalty 13 2 1 2 3 5 9 7.62 8 Open Source Interest 10 10 9 9.00 9 Category Total Yes percent Considering new ILS 13 1 7.69% Considering new Interface 13 1 7.69% System Installed on time? 13 10 76.92%	Product: Evergreen Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 3 1 2 8 6.00 8 Company Satisfaction 3 2 1 8 8.33 8 Support Satisfaction 3 1 1 1 7 8.00 8 Support Improvement 0 not applicable Company Loyalty 2 1 1 5 7.00 9 Open Source Interest 4 1 3 9 6.75 9 Category Total Yes percent Considering new ILS 4 0 0.00% Considering new Interface 4 0 0.00% System Installed on time? 4 1 25.00%

Comments

Our ILS is installed and maintained by the [...] (partnered with Equinox I believe). In my opinion, there has been a lot of growth in our consortium, and their technical support has felt this and is stretched a little thinner than before. While I'm still very happy with our service, I hope that if more libraries are going to join us they will increase the staff as necessary.

We have been with Evergreen [...] consortium less than 2 months, so still becoming familiar with the software, but so far are fairly satisfied with the functionality and the [...] support. We are not directly involved with Equinox, so can't really speak to their customer support.

My biggest complaint is the lack of documentation (including instructional and general support), which is being developed so hopefully that will get better. And when I say that support is worse, I meant that the support was better when there were fewer libraries in the consortium. I just feel like they weren't ready to deal with the amount of growth in the last year.

Our satisfaction ratings for our ILS likely would have been higher except there were numerous performance issues over the past year. There has been some indication that the performance issues may have been AT&T's problem and not [...]s, but the general staff perception was that it was a problem with Evergreen. Also, [...] is currently working on an Acquisitions module, which we are hoping will improve the workflow for our Technical Services department.

We are also considering other supplementary software with a preference towards open source solutions though not exclusively considering them.

We are part of an [...] consortium providing most of our support internally.

We have just implemented Evergreen. The transition was largely smooth due to the five library consortium we belong to sharing technical resources and IT personnel and expertise. Equinox has been very helpful. Consult with other libraries before conversion and carefully specify what goes in your contract so nothing is overlooked.

We love Evergreen! The support is amazing!

The reports are clunky and some other aspects are fairly basic, but it is interesting to watch the evolution and to know that we do have some say over process.

There is a misconception among some that open source means free: it requires maintenance and development and costs to migrate from a proprietary. Equinox is the development and maintenance gurus for [...]. Most library directors that are part of this [...] consortium are disappointed in the support received from Equinox. I will migrate to our own ILS when the economy improves. At the last library director's meeting in this state the few director's remaining (most large library systems) were surprised to finally hear someone from [...] admit reports module does not work well. It is a key to the functionality of the ILS and its many issues have never been resolved. I am writing to say open source or proprietary, an ILS is as good as the developer. I am also surprised more proprietary vendors are not offering support for the open source products and an unwillingness to maybe blend open with proprietary when it comes to such areas as accounting, book ordering or serials (maybe looking for a good commercial inventory system) to integrate into the ILS).

Combining 4 public and 1 academic library into one database with 5 separate public interfaces has caused problems which are only slowly being resolved.

We migrated from Innovative to Evergreen in August 2010.

already use Open Source ILS. Have had some frustrations with customer support.

Our experience with Evergreen [...] has been great! The ability for library patrons (and library staff) to access the catalogs of over 80 other [...] library catalogs is a boon to public service - especially since it is tied in with a robust in-state delivery service.

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