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We were in the process of switching from Follett to TLC when our server crashed; TLC more than stepped up to the plate moving our transition up and fast-tracking us to get us back in operation. They went way beyond our expectations and were super nice and helpful. (Type: Public)
Overall we have been pleased with response time and our ability to connect with other services such as SIP and Overdrive. We would recommend this vendor for a small library that can not afford consortium pricing and has limited budgets for tech support. (Type: Public)
The LS2 PAC that was introduced this year is very disappointing. I don't think TLC is keeping up with the needs of academic libraries. (Type: Academic)
Library Solutions, The Library Corporation recently started providing Cloud data services, we are considering the pros and cons that include whether our County IT security policies will allow us to use this service. (Type: Public)
We migrated to The Library Corporation (TLC) Library.Solution in May '11. The process went relatively smoothly. TLC did a great job managing the implementation and training. Their support is exponentially better than our previous vendor. No Software covers every base out of the box, but where we've offered suggestions, TLC has listened and reacted. TLC has truly been a partner rather than a vendor! (Type: Public)
Only if bugetary measures force us do we plan to migrate to an open source ILS. (Type: Public)
We've been with TLC almost 20 years, through numerous versions, upgrades, installations, patches, equipment upgrades and replacements. Customer service and support is excellent. They have worked around our schedule for installations and upgrades, and responses to emergency support requests have been very timely. (Type: Academic)
When upgrades are completed it often impacts other areas in the ILS that the provider is unaware of and we discover the problem. This becomes problematic when we are unaware of any upgrades or changes and we have to work through the issue. You may want to ask a question about maintenance fees and if they are in proporiton to the service provided. (Type: Public)
The reports on the TLC LS2 provide an appealing end product. However, the ability to create reports specifically for your needs are weak. TLC tech support is very responsive though. Future upgrades have been promised to give greater flexibility to the reports module. (Type: Academic)
TLC is very responsive to their customers and provides great technical support for small, stand-alone libraries (Type: Public)
The State of [...] is beginning the planning for a pilot project of 5 public libraries that will migrate to an Opensource system for a shared database and catalog to become functional in 2013. (Type: Public)
Regarding two questions, working with TLC again and implementing an open source ILS, within the next couple of years, we will join one of our local consortiums as full members, which both use Evergreen. (Type: Public)
TLC has been a superb ILS vendor. Their tech support is beyond compare. Tickets are resolved quickly and efficiently. Emergencies are responded to immediately. They continually solicit input from their customers regarding interface changes, functionality, platforms, etc. Their annual users group meeting offers one of the best opportunities for not only meeting other users, but for meeting company principles, tech support staff, product owners, etc. and gaining insight and information regarding product development, support methods, and more, as well as the opportunity to provide input on where you'd like to see the product go. We could not be happier with this vendor! (Type: Public)
The ILS system works well for our size system. Some customers are not pleased with the online catalog interface and account access system; we have received numerous complaints that users with older computers/operating systems cannot properly access the new interface. (Type: Public)
This is an excellent, service oriented company that has been responsive in every way to our Library's needs and concerns. Unfortunately, a deteriorating municipal budget may require that we move to an Open Source solution (Type: Public)
TLC works very well with the [...] (Type: Public)
TLC has done an excellent job this year--especially with their online circulation product and their new LS2PAC at no additional charge. It has been a huge help to our bottom line. (Type: Public)
We have been very please with TLC. The system is seldom if ever down; they offer great training opportunities; staff is always helpful and quick to respons. (Type: Public)
TLC provides excellent response time to requests for assistance. They trouble shoot hardware problems as best as they can even when the equipment is out of warranty. (Type: Public)
Our primary challenge with TLC may stem from the fact that their customers are predominantly public libraries, while we are a private high school library using LC classification, so for numerous issues there is a mismatch between our needs and their expertise. (Type: School)
TLC is very responsive to my issues - we are a small, stand-alone library with no technical staff besides myself. The annual users group conference is very focused on user issues and the staff is patient and informative. (Type: Public)
TLC is superb with troubleshooting and am looking forward to using hosted data service. Price would be the main reason for migrating out - but funds don't allow for change. (Type: Public)
Migration will be a major undertaking for us, however as well as reviewing functionality of current TLC products we need to provide due diligence to government funds. That our vendor is US based is also an issue. Improving vendor performance - especially platforms, innovative product development in a multi-function, integrated, web-based world - would make a difference in any decision. TLC needs to keep up. (Type: Public)
The library and its users are happy with TLC. TLC's customer service has always been good, and has not changed for the worse or better. (Type: Public)
I have over 25 years experience working with public libraries. Most of those years were spent in automated systems of which I have used 6. The TLC searching capablilities for the Circulation module are so awful it would ruin my day to endeavor an explanation. (Type: )
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