Statistical Report for VERSO
| 2012 Survey Results |
2011 Survey Results |
2010 Survey Results |
2009 Survey Results |
2008 Survey Results |
2007 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 74 |
2 | 1 | | 3 | | 1 | 5 | 15 | 31 | 16 | 8 | 7.32 | 8 |
|---|
| Company Satisfaction | 76 |
1 | 1 | 1 | 1 | | 1 | 4 | 15 | 24 | 28 | 9 | 7.68 | 8 |
|---|
| Support Satisfaction | 76 |
1 | 1 | | 3 | | 1 | 4 | 11 | 18 | 37 | 9 | 7.80 | 8 |
|---|
| Support Improvement | 75 |
1 | | 1 | 2 | 9 | 14 | 3 | 7 | 16 | 22 | 9 | 6.76 | 8 |
|---|
| Company Loyalty | 76 |
5 | | 1 | 1 | 2 | 4 | 4 | 8 | 22 | 29 | 9 | 7.24 | 8 |
|---|
| Open Source Interest | 70 |
22 | 8 | 14 | 4 | 7 | 7 | 5 | 3 | | | 0 | 2.31 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 79 |
5 | 6.33% |
|---|
| Considering new Interface | 79 |
2 | 2.53% |
|---|
| System Installed on time? | 79 |
70 | 88.61% |
|---|
| Average Collection size: |
| 64695 |
|---|
|
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 67 |
| 1 | 1 | | | 2 | 6 | 12 | 21 | 24 | 9 | 7.72 | 8 |
|---|
| Company Satisfaction | 67 |
| | | 1 | | 1 | 7 | 5 | 23 | 30 | 9 | 8.04 | 8 |
|---|
| Support Satisfaction | 67 |
| 1 | | | 1 | 1 | 2 | 1 | 19 | 42 | 9 | 8.34 | 9 |
|---|
| Support Improvement | 66 |
1 | | | | 1 | 9 | 8 | 5 | 13 | 29 | 9 | 7.53 | 8 |
|---|
| Company Loyalty | 66 |
2 | 1 | | | 1 | 3 | 3 | 8 | 18 | 30 | 9 | 7.70 | 8 |
|---|
| Open Source Interest | 66 |
18 | 12 | 7 | 4 | 9 | 8 | 4 | | 3 | 1 | 0 | 2.59 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 67 |
3 | 4.48% |
|---|
| Considering new Interface | 67 |
0 | 0.00% |
|---|
| System Installed on time? | 67 |
65 | 97.01% |
|---|
| Average Collection size: |
| 40971 |
|---|
|
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 72 |
| | | 1 | 1 | 3 | 7 | 27 | 17 | 16 | 7 | 7.40 | 7 |
|---|
| Company Satisfaction | 72 |
| | | | | 5 | 4 | 19 | 16 | 28 | 9 | 7.81 | 8 |
|---|
| Support Satisfaction | 72 |
| | | 1 | | 2 | 3 | 19 | 12 | 35 | 9 | 7.99 | 8 |
|---|
| Support Improvement | 71 |
| | | | 16 | 15 | 4 | 5 | 8 | 23 | 9 | 6.61 | 7 |
|---|
| Company Loyalty | 72 |
| | | | 3 | 5 | 2 | 5 | 24 | 33 | 9 | 7.96 | 8 |
|---|
| Open Source Interest | 71 |
20 | 7 | 20 | 6 | 2 | 11 | 4 | 1 | | | 0 | 2.24 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 73 |
4 | 5.48% |
|---|
| Considering new Interface | 73 |
0 | 0.00% |
|---|
| System Installed on time? | 73 |
71 | 97.26% |
|---|
| Average Collection size: |
| 31725 |
|---|
|
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 71 |
| | | | 1 | 1 | 5 | 16 | 27 | 21 | 8 | 7.83 | 8 |
|---|
| Company Satisfaction | 71 |
| | | 1 | | 2 | 2 | 5 | 19 | 42 | 9 | 8.31 | 9 |
|---|
| Support Satisfaction | 70 |
| | | 1 | 1 | 1 | | 8 | 15 | 44 | 9 | 8.34 | 9 |
|---|
| Support Improvement | 64 |
| 2 | | | | 7 | 2 | 10 | 10 | 33 | 9 | 7.75 | 9 |
|---|
| Company Loyalty | 71 |
| | | | 1 | 1 | 1 | 9 | 9 | 50 | 9 | 8.45 | 9 |
|---|
| Open Source Interest | 71 |
29 | 9 | 12 | 1 | 5 | 8 | 2 | 3 | 1 | 1 | 0 | 2.06 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 72 |
1 | 1.39% |
|---|
| Considering new Interface | 72 |
1 | 1.39% |
|---|
| System Installed on time? | 72 |
68 | 94.44% |
|---|
|
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 81 |
2 | 1 | 1 | 2 | 3 | 4 | 2 | 17 | 25 | 24 | 8 | 7.26 | 8 |
|---|
| Company Satisfaction | 81 |
2 | | | 2 | 3 | 3 | 2 | 12 | 20 | 37 | 9 | 7.68 | 8 |
|---|
| Support Satisfaction | 81 |
2 | | 1 | 2 | 1 | 2 | 3 | 11 | 15 | 44 | 9 | 7.81 | 9 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 81 |
3 | | 2 | | 4 | 3 | | 10 | 18 | 41 | 9 | 7.63 | 9 |
|---|
| Open Source Interest | 81 |
30 | 6 | 6 | 8 | 8 | 11 | 5 | 4 | 1 | 2 | 0 | 2.63 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 83 |
4 | 4.82% |
|---|
| Considering new Interface | 83 |
0 | 0.00% |
|---|
| System Installed on time? | 83 |
80 | 96.39% |
|---|
|
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 18 |
1 | | | | | 2 | 2 | 5 | 5 | 3 | 7 | 6.89 | 7 |
|---|
| Company Satisfaction | 24 |
| | 1 | 1 | 1 | 1 | | 5 | 8 | 7 | 8 | 7.33 | 8 |
|---|
| Support Satisfaction | 24 |
| | 1 | 1 | 1 | | 1 | 4 | 8 | 8 | 8 | 7.46 | 8 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 24 |
3 | | 2 | | | | 1 | 3 | 8 | 7 | 8 | 6.58 | 8 |
|---|
| Open Source Interest | 24 |
7 | 2 | 1 | 3 | 3 | 4 | 2 | | 1 | 1 | 0 | 3.08 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 24 |
4 | 16.67% |
|---|
| Considering new Interface | 24 |
1 | 4.17% |
|---|
| System Installed on time? | 24 |
1 | 4.17% |
|---|
|
Comments
Good, affordable ILS for smaller libraries. Ready for this company to migrate to HTML5. Latest release needs to remove flash components as it slows the loading of catalog pages, and not every patron's device supports flash if searching catalog remotely from home.
(Type: Academic)
Autographics has great customer support. I just don't find its ILS very intuitive. Sometimes I think it was designed by non-librarians.
(Type: Academic)
We have had intermittent issues with the speed of Verso. Auto-Graphics did send out a survey about speed issues, and it is my understanding that they are working on improving this issue.
(Type: Public)
Recently had an upgrade in server capacity for the ILS company but still experience slowness- waiting for response on the ILS side, pages to move from one operation to another, pages to open after being selected. The vendor does host our catalog on their servers. had difficulty this September in getting databases to connect to our search pages and function correctly, which is done by ILS company technicans. Find more help on the listserv at times than in emailing/calling the vendors support line.
(Type: Academic)
Auto-graphics has federated search which I understand is different than discovery service, but it does help customers to easily access our online resources.
(Type: Public)
Speed bumps in line with AG's growth as an ILS service provider and these have come with many downsides. The upsides are AG's Customer Support services, ILL, and ability to work with outside vendors.
(Type: Public)
There is an ongoing issue with Auto-Graphics and our interlibrary loan provider, [...] about NCIP.
(Type: Public)
Love Verso; great help from [...]
(Type: Public)
Please fix the "Item Categories" to line up in Alfabetical order! It really hurts my eyes to seek out what "item categories" I what to put a holding into when I'm attaching my holding to the MARC. Thank you so much!
(Type: School)
Problems that existed at the time of migration are still not solved two years later. Products, interfaces, and reports that were promised have not become available. Updates to the system often change settings in areas that should not be affected, meaning that the system runs in a very inconsistent manner. We aren't happy but funding has pigeonholed us into continuing service with this company.
(Type: Public)