Library Technology Guides

Statistical Report for Virtua

2012 Survey Results	2011 Survey Results	2010 Survey Results	2009 Survey Results	2008 Survey Results	2007 Survey Results
Product: Virtua Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 43 1 2 2 3 5 8 5 13 4 8 6.30 7 Company Satisfaction 42 2 2 3 1 3 9 8 9 5 6 6.21 7 Support Satisfaction 40 2 1 4 2 2 6 7 9 7 8 6.35 7 Support Improvement 40 2 1 7 11 2 4 4 9 5 6.08 5 Company Loyalty 41 2 2 1 4 4 3 3 5 9 8 8 5.95 7 Open Source Interest 41 11 8 7 1 3 5 2 3 1 0 2.51 2 Category Total Yes percent Considering new ILS 45 7 15.56% Considering new Interface 45 16 35.56% System Installed on time? 45 37 82.22% Average Collection size: 1066884	Product: Virtua Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 35 1 1 2 3 3 8 15 2 8 6.80 7 Company Satisfaction 35 1 6 5 9 11 3 8 6.80 7 Support Satisfaction 35 1 1 2 4 3 11 9 4 7 6.69 7 Support Improvement 34 1 10 3 8 6 6 5 6.76 7 Company Loyalty 35 2 1 3 1 4 3 8 8 5 7 6.23 7 Open Source Interest 35 10 4 8 2 3 2 3 1 2 0 2.71 2 Category Total Yes percent Considering new ILS 35 5 14.29% Considering new Interface 35 16 45.71% System Installed on time? 35 30 85.71% Average Collection size: 653420	Product: Virtua Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 13 1 1 1 1 1 4 4 7 5.92 7 Company Satisfaction 13 1 1 1 2 4 4 7 6.08 7 Support Satisfaction 13 1 2 1 5 3 1 7 5.92 7 Support Improvement 13 1 1 1 1 3 1 1 2 2 5 5.46 5 Company Loyalty 13 2 1 1 4 4 1 7 5.77 7 Open Source Interest 13 3 3 1 2 1 1 2 0 2.92 2 Category Total Yes percent Considering new ILS 13 2 15.38% Considering new Interface 13 4 30.77% System Installed on time? 13 10 76.92% Average Collection size: 678616	Product: Virtua Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 21 1 1 1 5 8 4 1 7 6.29 7 Company Satisfaction 21 1 1 1 1 3 7 5 2 7 6.48 7 Support Satisfaction 21 2 1 2 3 5 6 2 8 6.52 7 Support Improvement 20 1 1 1 1 1 8 2 5 7 6.85 7 Company Loyalty 20 4 1 2 3 3 5 2 8 5.55 7 Open Source Interest 20 5 4 1 1 3 1 1 1 3 0 3.70 4 Category Total Yes percent Considering new ILS 21 3 14.29% Considering new Interface 21 7 33.33% System Installed on time? 21 15 71.43%	Product: Virtua Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 32 1 1 2 3 2 6 11 6 7 6.00 7 Company Satisfaction 33 2 3 1 3 3 2 11 8 7 5.79 7 Support Satisfaction 33 1 1 2 2 3 5 7 4 7 1 6 5.55 6 Support Improvement 0 not applicable Company Loyalty 32 5 2 4 5 2 7 7 7 4.94 6 Open Source Interest 33 8 8 5 2 3 2 4 1 0 3.06 2 Category Total Yes percent Considering new ILS 33 10 30.30% Considering new Interface 33 12 36.36% System Installed on time? 33 31 93.94%	Product: Virtua Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 23 1 1 2 3 4 6 6 7 6.17 7 Company Satisfaction 24 1 2 2 3 5 4 5 2 6 6.08 6 Support Satisfaction 24 1 1 2 5 2 2 5 5 1 4 5.58 6 Support Improvement 0 not applicable Company Loyalty 23 2 3 2 2 1 4 1 4 1 3 5 4.61 5 Open Source Interest 23 2 5 2 3 2 1 1 4 3 1 4.35 3 Category Total Yes percent Considering new ILS 24 2 8.33% Considering new Interface 24 6 25.00% System Installed on time? 24 1 4.17%

Comments

Many features don't work as advertised out of the box, and turnaround time is extremely poor. Their turnaround goal for non-emergency issues is two weeks, and they often don't even make that time frame. (Type: Academic)

We are in a consortium with [...] and other LIbraries in the [...]. We find our version of Virtua out of date. (Type: Public)

- (Type: Academic)

Consistent problems with timeliness and completeness of technical support (Type: Government Agency)

[...] has begun a consortium project utilizing Evergreen, management is looking to move to it as a cost savings (Type: Public)

We change discoverytool from Summon to EBSCO Planning to upgrade OPAC to VTLS Chamo (Type: Academic)

The Library is new; it was commissioned on June 1, 2012. We are now doing the data entry of the materials. (Type: Special)

Thank you VTLS in providing good libraryn automation system for our library. (Type: Academic)

The company should make significant improvements on its systems, (Virtua and Chamo) regarding the capacity, performance and user-freindliness, in order to cope with the needs of large libraries like us for handling large volume of data and transactions, and matching the scale of operation. The systems now are not efficient enough for large libraries. (Type: Public)

An open source ILS would be a long term consideration, not an option for the immediate future. We continue to monitor the OS ILS software communities and marketplace closely. (Type: Academic)

Effective and efficient integration within and between corporate systems is becoming more critical - ILS, enrolments, finance systems etc. Traditional ILS do not offer this or are only slowly moving towards APIs etc. Workflows within and between ILS modules and other systems also need to be made more efficient, which is why we are interested in the latest developments of Intota and Alma - unified resource management, discovery layer integration etc. In relation to cloud computing, ILS vendors should realise that not all organisations will pursue external hosting of data, especially if hosted services are located overseas and therefore subject to foreign jurisdictions. (Type: Academic)

We run a consoritia service for 35 libraries so our library system has to be able to support libraries with different clients and policies. (Type: State)

---

Library Technology Guides is a service provided by Marshall Breeding, independent consultant, author, and speaker.