Library Technology Guides

Statistical Report for Voyager

2012 Survey Results	2011 Survey Results	2010 Survey Results	2009 Survey Results	2008 Survey Results	2007 Survey Results
Product: Voyager Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 171 4 1 8 11 13 21 37 55 20 1 7 5.75 6 Company Satisfaction 169 3 3 6 11 16 22 29 54 25 7 5.76 6 Support Satisfaction 168 4 5 5 13 17 23 33 45 22 1 7 5.57 6 Support Improvement 162 8 5 1 4 28 65 15 24 10 2 5 5.01 5 Company Loyalty 170 7 3 6 12 12 33 20 38 14 25 7 5.81 6 Open Source Interest 167 32 17 19 16 9 32 16 12 5 9 0 3.59 3 Category Total Yes percent Considering new ILS 172 84 48.84% Considering new Interface 172 56 32.56% System Installed on time? 172 153 88.95% Average Collection size: 1439754	Product: Voyager Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 154 1 4 17 5 18 27 56 22 4 7 6.07 7 Company Satisfaction 154 1 1 4 10 12 16 22 54 27 7 7 6.21 7 Support Satisfaction 152 3 7 11 5 18 23 47 30 8 7 6.16 7 Support Improvement 149 2 2 4 7 13 62 16 19 15 9 5 5.52 5 Company Loyalty 154 5 2 12 10 30 17 34 24 20 7 6.10 7 Open Source Interest 152 25 16 16 16 12 21 17 13 10 6 0 3.79 4 Category Total Yes percent Considering new ILS 154 60 38.96% Considering new Interface 154 62 40.26% System Installed on time? 154 139 90.26% Average Collection size: 1940682	Product: Voyager Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 123 4 3 10 25 25 42 13 1 7 6.01 6 Company Satisfaction 123 1 5 5 11 18 30 39 13 1 7 5.90 6 Support Satisfaction 120 4 4 4 11 21 32 23 20 1 6 5.79 6 Support Improvement 118 3 3 6 11 52 14 18 11 5 5.33 5 Company Loyalty 121 2 3 4 5 13 27 15 28 17 7 7 5.77 6 Open Source Interest 120 11 16 16 14 9 18 9 8 9 10 5 4.07 4 Category Total Yes percent Considering new ILS 124 40 32.26% Considering new Interface 124 64 51.61% System Installed on time? 124 106 85.48% Average Collection size: 1095582	Product: Voyager Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 164 8 10 9 31 39 41 22 4 7 5.91 6 Company Satisfaction 162 1 1 7 12 17 23 35 45 19 2 7 5.73 6 Support Satisfaction 162 1 3 11 15 12 20 26 44 25 5 7 5.72 6 Support Improvement 153 2 5 8 8 18 54 17 17 18 6 5 5.27 5 Company Loyalty 160 11 5 5 11 14 22 20 42 17 13 7 5.51 6 Open Source Interest 164 24 19 23 11 8 23 16 19 12 9 0 3.97 4 Category Total Yes percent Considering new ILS 164 31 18.90% Considering new Interface 164 89 54.27% System Installed on time? 164 142 86.59%	Product: Voyager Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 87 6 5 8 5 23 21 17 2 6 6.01 6 Company Satisfaction 87 1 1 5 9 5 16 15 23 11 1 7 5.59 6 Support Satisfaction 87 1 4 3 10 5 13 19 14 14 4 6 5.57 6 Support Improvement 0 not applicable Company Loyalty 87 5 3 10 7 7 12 11 13 13 6 7 5.14 5 Open Source Interest 86 10 7 10 6 4 14 7 10 4 14 5 4.66 5 Category Total Yes percent Considering new ILS 87 19 21.84% Considering new Interface 87 40 45.98% System Installed on time? 87 83 95.40%	Product: Voyager Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 83 1 3 12 3 17 19 22 5 1 7 5.51 6 Company Satisfaction 110 1 5 9 14 13 17 24 21 5 1 6 4.93 5 Support Satisfaction 108 4 5 9 13 14 14 18 19 10 2 7 4.88 5 Support Improvement 0 not applicable Company Loyalty 105 16 2 11 13 9 25 9 8 6 6 5 4.15 5 Open Source Interest 107 10 8 12 12 13 12 15 12 6 7 6 4.35 4 Category Total Yes percent Considering new ILS 111 24 21.62% Considering new Interface 111 53 47.75% System Installed on time? 111 1 0.90%

Comments

Have only just finished setting up EBSCO Discovery Service. It won't be properly launched until Feb 2013. (Type: Academic)

Ex Libris Voyager (Release 8.1.2) System on a Windows 2003 server using MKS software has proven to be extremely unstable. (Type: Academic)

Our library is now under management of the [...] , which is connected to the University's main library. They have become an Orbis Cascade member, so our library is now included with whatever plans and ILS the main library decides to go with. (Type: Law)

Serials librarian wants to add ILL software, but not Voyager ILL. Serials librarian also wants an ERM system to manage licenses, and can't envision using the current ILS system in albeit somewhat unorthodox ways to do this. As the current local server hardware ages, we will eventually have to move to a hosted solution. The next year is going to be challenging... (Type: Academic)

you should have "maybe" as a choice for Q9 and Q11. (Type: Academic)

The web services APIs that Ex Libris offers for the Voyager ILS have enabled us to build a number of enhanced user services that bypass the native OPAC interface. (Type: Academic)

The library is in the process of implementing Primo as our resource discovery solution. The [...] System is creating a committee to put together an RFP for a next generation library system to replace our current ILS. (Type: Academic)

our ILS is managed under[...] consortium (Type: Academic)

figure above based on bibliographic records; last year's report was on items so there is a discrepancy. (Type: Academic)

We are in the very early stages of exploring other ILSs. We have not decided to switch yet. (Type: Academic)

we will be implementing ALMA in 2013 (Type: Academic)

Collection grew substantially this year due to ebook acquisitions (Type: Academic)

Although we currently have AquaBrowser as our discovery interface, we intend to replace it in 2013 with a web-scale discovery tool. We are currently looking at EBSCO Discovery Service, Primo w/ Primo Central, Summon, and WorldCat Local. Voyager, our current ILS, is still doing a good job. However, we also think the new generation of back-office library management systems just coming to market offer advantages and we would consider migrating. (Type: Academic)

Voyager's customer service has been declining (longer response times and less helpful answers) while functionality has not siginificantly imporved, and costs have continued to rise. We will be migrating away from this ILS at the end of this academic year. (Type: Academic)

Current ILS is Windows version of Voyager which is not as well supported by the vendor. We will be moving to a consortium with a different ILS in 2013. (Type: Academic)

Implementation of Alma and other Ex Libris products is scheduled for 2013 Q4 (Type: Academic)

We are doing a rough review with no firm plans and will likely stay with Voyager another 18 months at least. (Type: Academic)

The ILS is today only used for circulation. We have no immediate need to replace it. The big question for the future is whether to move "everything" to a "next gen ILS/URM" or to replace it with a simple, cheap solution for only circulation. On this, we have not decided yet. (Type: Academic)

I've had a chance to work with a small scale vufind implementation at [...] , a non-profit school for environmental education aimed at elementary school age children. The [...] in general, are considering using vufind (Type: Government Agency)

Considering switch to hosted and cloud-based system (Type: Academic)

I can see why you wish to receive only 1 response per library, but our staff members are very divided on our current ILS and whether we should consider other options. Some members really like our current ILS; some really dislike it. Many neither strongly like nor dislike it, but if it comes down to the time and effort it takes to evaluate, select, and implement a new system (especially a WMS-type product that is relatively new), they do not want to bother making a change. (Type: Academic)

The implementation of the discovery interface, Primo, has been more complicated than the implementation of the ILS. We went with their TotalCare service, and they are not always clear on customization options for this hosted service. They seem to still be new at this, and there are conflicts between what we are told with TotalCare and Ex Libris Support. (Type: Special)

Support response for specific problems is very slow. We are still waiting for resolutions to tickets open for more than six months. (Type: Academic)

- (Type: State)

We added a nearby partner library to our ILS contract and catalog this summer. (Type: Theology)

It is important for us that whatever new ILS we acquire has ERM functionality built-in. Also, we are actively investigating all new ILSs and Discovery interfaces but cannot act soon because of budgetary concerns. (Type: Academic)

ILS vendor's upgrade support and problem solving is far from dynamic or responsive. Known bugs remain in the system through new iterations and place an undue burden on staff to manage through preliminary testing and required upgrades (e.g. intra-consortial borrowing functionality). Training in new software (such as GDC) is only spasmodically available at times convenient to Australasia and is charged when it should be supported as a matter of course. (Type: Academic)

We are looking at ILS and Discovery in tandem. Budget constraints will almost certainly prevent us from making a change before July, 2014. But we are following developments closely. (Type: Academic)

One of the problems we have with Ex Libris is their reports don't work for us. (Type: Medical)

moving forward with the RFP will be dependent on external funding, but we are planning for it with that in mind. (Type: Academic)

We will migrate within the next couple of years and will ONLY consider a hosted solution. (Type: Academic)

ILS decisions driven by main campus (Type: Medical)

It is seemingly a market that is changing and evolving constantly. We are waiting patiently to see how the market evolves before moving further down the road towards decisions on a new system. [...] (Type: Academic)

EBSCO Discovery Service is provided through [...] membership. Still considering other options while we see if EBSCO will meet our needs. (Type: Academic)

We are very interested in open source, but our consortium makes the final decisio (Type: Theology)

Overall, Technical Services staff are happy with the ILS and the back-end functions, but Public Services staff would prefer a better public-facing interface than the native catalog provides. (Type: Academic)

Voyager continues to be barely adequate, creaking along with its outdated design and functionality increasingly causing annoyance at best or delaying/destroying new developments at worst. Whilst some in the library have been agitating for change for years, even the very conservative actors have come around now and we are actively looking for a replacement. It is a slightly difficult situation though: On the one hand we have an old and unsatisfactory system, whose support and development we expect to get even worse in the next few years. On the other hand, most of the systems we are considering are realistically a couple of years off - they're either under development, or the waiting list for new migrations is long. Do we trundle along with the status quo for a few years to see where the market goes, and put up with the frustrations and restrictions Voyager places on us? Do we sign up for a next generation library services platform without being able to fully evaluate it, and have to wait a year or two anyway before fully migrating? Do we migrate to a more robust traditional ILS and see what happens with the new LSPs over the next few years? There are people answering yes to each of these questions here (and probably at every other library too). Ex Libris uses a third party software to run their customer support site - it's old and clunky, and is broken on all modern browsers (Internet Explorer 6 and 7 are not modern). When we report an issue with it we are told that (paraphrasing) it's crappy third party software and there's nothing they can do about it right now. We just wish we didn't have to say the same thing to our patrons and staff about the ILS. (Type: Academic)

The ILS, per se, no longer seems relevant. And, the consortium, a great advantage during the heyday of the ILS, now seems to inhibit the rate of individual innovation, and even cost savings, on the part of member libraries. A question that needs to be addressed is, 'what/how does the consortium add value in the cloud?" (Type: Academic)

We are a records service, we do not have holdings (Type: Special)

We are a development partner for Serial Solutions Intota product. (Type: Academic)

The above count does not include e-resources or e-books that are included in our catalog. (Type: Academic)

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Library Technology Guides is a service provided by Marshall Breeding, independent consultant, author, and speaker.