Library Technology Guides

Statistical Report for Apollo

2013 Survey Results	2012 Survey Results	2011 Survey Results	2010 Survey Results	2009 Survey Results	2008 Survey Results	2007 Survey Results
Product: Apollo Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 54 1 3 14 36 9 8.54 9 ILS Functionality 54 1 1 4 17 31 9 8.41 9 Print Functionality 53 1 3 15 34 9 8.55 9 Electronic Functionality 53 1 1 9 8 34 9 8.30 9 Company Satisfaction 54 1 2 8 43 9 8.70 9 Support Satisfaction 54 1 1 9 43 9 8.72 9 Support Improvement 53 1 11 3 6 32 9 7.85 9 Company Loyalty 53 1 1 1 8 42 9 8.58 9 Open Source Interest 52 25 6 5 5 5 2 1 1 2 0 2.04 1 Category Total Yes percent Considering new ILS 54 0 0.00% Considering new Interface 54 0 0.00% System Installed on time? 54 53 98.15% Average Collection size: 30980 Type Count Public 54 Academic 0 School 0 Consortia 0 Special 0 Size Category Count [1] Under 10,000 7 [2] 10,001-100,000 46 [3] 100,001-250,000 1 [4] 250,001-1,000,000 0 [5] 1,000,001-10,000,000 0 [6] over 10,000,001 0	Product: Apollo Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 114 1 1 11 23 78 9 8.54 9 ILS Functionality 114 2 15 27 70 9 8.45 9 Print Functionality 0 0 8.45 Electronic Functionality 0 0 8.45 Company Satisfaction 113 2 3 18 90 9 8.72 9 Support Satisfaction 114 5 18 91 9 8.75 9 Support Improvement 111 15 6 12 16 62 9 7.94 9 Company Loyalty 112 3 4 6 19 80 9 8.38 9 Open Source Interest 112 58 10 10 8 5 13 1 1 6 0 1.84 0 Category Total Yes percent Considering new ILS 118 0 0.00% Considering new Interface 118 0 0.00% System Installed on time? 118 114 96.61% Average Collection size: 25686 Type Count Public 118 Academic 0 School 0 Consortia 0 Special 0 Size Category Count [1] Under 10,000 17 [2] 10,001-100,000 99 [3] 100,001-250,000 1 [4] 250,001-1,000,000 0 [5] 1,000,001-10,000,000 0 [6] over 10,000,001 0	Product: Apollo Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 53 1 4 10 38 9 8.60 9 ILS Functionality 52 1 3 1 17 30 9 8.38 9 Print Functionality 0 0 8.38 Electronic Functionality 0 0 8.38 Company Satisfaction 53 1 2 11 39 9 8.66 9 Support Satisfaction 53 4 9 40 9 8.68 9 Support Improvement 50 1 1 6 3 3 9 27 9 7.82 9 Company Loyalty 53 1 1 1 5 45 9 8.70 9 Open Source Interest 51 22 7 4 3 2 6 2 2 1 2 0 2.24 1 Category Total Yes percent Considering new ILS 54 0 0.00% Considering new Interface 54 0 0.00% System Installed on time? 54 52 96.30% Average Collection size: 32723 Type Count Public 53 Academic 0 School 0 Consortia 0 Special 0 Size Category Count [1] Under 10,000 4 [2] 10,001-100,000 46 [3] 100,001-250,000 3 [4] 250,001-1,000,000 0 [5] 1,000,001-10,000,000 0 [6] over 10,000,001 0	Product: Apollo Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 81 2 7 14 58 9 8.58 9 ILS Functionality 0 0 8.58 Print Functionality 0 0 8.58 Electronic Functionality 0 0 8.58 Company Satisfaction 81 1 1 3 10 66 9 8.72 9 Support Satisfaction 81 2 1 9 69 9 8.75 9 Support Improvement 80 7 1 11 11 50 9 8.20 9 Company Loyalty 81 1 1 3 8 68 9 8.70 9 Open Source Interest 78 34 8 7 7 8 9 1 4 0 2.08 1 Category Total Yes percent Considering new ILS 84 0 0.00% Considering new Interface 84 0 0.00% System Installed on time? 84 79 94.05% Average Collection size: 30799 Type Count Public 84 Academic 0 School 0 Consortia 0 Special 0 Size Category Count [1] Under 10,000 3 [2] 10,001-100,000 78 [3] 100,001-250,000 1 [4] 250,001-1,000,000 0 [5] 1,000,001-10,000,000 0 [6] over 10,000,001 0	Product: Apollo Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 35 6 10 19 9 8.37 9 ILS Functionality 0 0 8.37 Print Functionality 0 0 8.37 Electronic Functionality 0 0 8.37 Company Satisfaction 35 7 28 9 8.80 9 Support Satisfaction 35 1 5 29 9 8.80 9 Support Improvement 31 1 1 1 9 19 9 8.42 9 Company Loyalty 35 1 1 3 30 9 8.77 9 Open Source Interest 35 14 4 2 4 2 3 1 2 1 2 0 2.54 1 Category Total Yes percent Considering new ILS 35 0 0.00% Considering new Interface 35 2 5.71% System Installed on time? 35 34 97.14%	Product: Apollo Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 7 1 4 2 8 8.14 8 ILS Functionality 0 0 8.14 Print Functionality 0 0 8.14 Electronic Functionality 0 0 8.14 Company Satisfaction 7 1 3 3 8 8.29 8 Support Satisfaction 7 1 3 3 8 8.29 8 Support Improvement 0 not applicable Company Loyalty 7 2 2 3 9 8.14 8 Open Source Interest 6 3 1 1 1 0 1.00 1 Category Total Yes percent Considering new ILS 7 0 0.00% Considering new Interface 7 0 0.00% System Installed on time? 7 6 85.71%	Product: Apollo Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 4 3 1 8 8.25 8 ILS Functionality 0 0 8.25 Print Functionality 0 0 8.25 Electronic Functionality 0 0 8.25 Company Satisfaction 7 2 5 9 8.71 9 Support Satisfaction 7 1 1 5 9 8.57 9 Support Improvement 0 not applicable Company Loyalty 7 2 5 9 8.71 9 Open Source Interest 7 2 1 2 1 1 0 4.14 5 Category Total Yes percent Considering new ILS 7 0 0.00% Considering new Interface 7 0 0.00% System Installed on time? 7 1 14.29%

Comments

We are very satisfied with the Biblionix product, Apollo. (Type: Public)

Very happy with this product (Type: Public)

Biblionix provides the best customer service of any vendor, I have ever used. (Type: Public)

Apollo by Biblionix is WONDERFUL! (Type: Public)

The feature most patrons comment on is the ability to search for electronic books and traditional books directly from Apollo. Switching to a new website is not necessary. (Type: Public)

The library's collection now includes ebooks. (Type: Public)

Now carry over 1500 e-book titles through Overdrive. (Type: Public)

We have been using Apollo for about 3 months since our migration away from Spectrum and have so far been very satisfied with the product and support provided by Biblionix (Type: Public)

I am a new director, and haven't begun to investigate upgrades (Type: Public)

We considered open source when we switched to Apollo and would consider it again if we were looking at a new system. For right now we are satisfied with our ILS. We don't really have the staff to support an open source solution, and we don't have the money to hire one of the open source support companies. (Type: Public)

We are very pleased with Apollo Biblionix. They are quick to respond to issues and actively work to implement suggested features. This system works much better than the Follett system we were previously using. I would highly recommend them to small and medium sized public libraries. (Type: Public)

We have been extremely happy with Biblionix. There are only a few tweaks to our circulation model that we wish we could make (setting reserve period for best sellers at 3 days on the holds shelf instead of the usual 7, for example). But Biblionix is very responsive to customer needs and if a number of libraries ask for something, they will usually integrate it into the next update. There has been a delay in listing some of our digital materials in the catalog with hotlinks to third party providers, but this is now working for 2 of our 3 vendors. (Type: Public)

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