Library Technology Guides

Statistical Report for Atriuum

2013 Survey Results	2012 Survey Results	2011 Survey Results	2010 Survey Results	2009 Survey Results	2008 Survey Results	2007 Survey Results
Product: Atriuum Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 221 1 1 1 1 1 5 10 31 66 104 9 8.04 8 ILS Functionality 221 1 2 2 1 3 10 33 73 96 9 8.00 8 Print Functionality 221 1 1 1 6 12 24 69 107 9 8.12 8 Electronic Functionality 214 5 4 2 4 19 20 32 52 76 9 7.33 8 Company Satisfaction 220 1 1 1 1 8 2 20 62 124 9 8.24 9 Support Satisfaction 218 1 1 1 2 1 6 4 21 46 135 9 8.24 9 Support Improvement 212 1 1 6 31 10 12 46 105 9 7.72 8 Company Loyalty 217 3 1 3 9 12 17 45 127 9 8.08 9 Open Source Interest 210 102 20 12 8 18 34 8 3 1 4 0 2.01 1 Category Total Yes percent Considering new ILS 229 3 1.31% Considering new Interface 229 1 0.44% System Installed on time? 229 212 92.58% Average Collection size: 43562 Type Count Public 174 Academic 2 School 53 Consortia 0 Special 0 Size Category Count [1] Under 10,000 30 [2] 10,001-100,000 169 [3] 100,001-250,000 4 [4] 250,001-1,000,000 2 [5] 1,000,001-10,000,000 1 [6] over 10,000,001 0	Product: Atriuum Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 132 1 1 4 2 11 24 41 48 9 7.75 8 ILS Functionality 132 1 1 3 7 11 20 56 33 8 7.58 8 Print Functionality 0 0 7.58 Electronic Functionality 0 0 7.58 Company Satisfaction 132 1 1 3 11 13 47 56 9 8.00 8 Support Satisfaction 133 1 3 1 3 9 12 31 73 9 8.06 9 Support Improvement 129 1 1 4 28 10 9 24 52 9 7.32 8 Company Loyalty 133 3 3 2 10 8 17 26 64 9 7.63 8 Open Source Interest 131 50 14 15 10 8 14 8 5 3 4 0 2.44 2 Category Total Yes percent Considering new ILS 136 5 3.68% Considering new Interface 136 1 0.74% System Installed on time? 136 130 95.59% Average Collection size: 38878 Type Count Public 128 Academic 1 School 3 Consortia 0 Special 0 Size Category Count [1] Under 10,000 10 [2] 10,001-100,000 121 [3] 100,001-250,000 4 [4] 250,001-1,000,000 1 [5] 1,000,001-10,000,000 0 [6] over 10,000,001 0	Product: Atriuum Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 32 1 3 1 8 8 11 9 7.63 8 ILS Functionality 32 2 2 2 8 12 6 8 7.38 8 Print Functionality 0 0 7.38 Electronic Functionality 0 0 7.38 Company Satisfaction 32 2 1 3 3 12 11 8 7.72 8 Support Satisfaction 30 2 3 1 2 9 13 9 7.73 8 Support Improvement 31 2 8 2 5 7 7 5 6.90 7 Company Loyalty 31 1 5 2 5 8 10 9 7.42 8 Open Source Interest 32 9 7 2 2 5 3 1 2 1 0 2.63 2 Category Total Yes percent Considering new ILS 32 0 0.00% Considering new Interface 32 0 0.00% System Installed on time? 32 30 93.75% Average Collection size: 49962 Type Count Public 28 Academic 1 School 1 Consortia 0 Special 0 Size Category Count [1] Under 10,000 2 [2] 10,001-100,000 25 [3] 100,001-250,000 5 [4] 250,001-1,000,000 0 [5] 1,000,001-10,000,000 0 [6] over 10,000,001 0	Product: Atriuum Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 23 1 1 1 2 5 9 4 8 7.09 8 ILS Functionality 0 0 7.09 Print Functionality 0 0 7.09 Electronic Functionality 0 0 7.09 Company Satisfaction 23 1 1 1 5 8 7 8 7.43 8 Support Satisfaction 23 1 1 1 4 7 9 9 7.61 8 Support Improvement 21 1 8 1 1 5 5 5 6.57 7 Company Loyalty 23 1 2 1 2 10 7 8 7.35 8 Open Source Interest 22 10 4 4 1 2 1 0 1.68 1 Category Total Yes percent Considering new ILS 24 1 4.17% Considering new Interface 24 0 0.00% System Installed on time? 24 23 95.83% Average Collection size: 26832 Type Count Public 20 Academic 1 School 3 Consortia 0 Special 0 Size Category Count [1] Under 10,000 2 [2] 10,001-100,000 21 [3] 100,001-250,000 0 [4] 250,001-1,000,000 0 [5] 1,000,001-10,000,000 0 [6] over 10,000,001 0	Product: Atriuum Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 55 1 1 3 4 13 14 19 9 7.53 8 ILS Functionality 0 0 7.53 Print Functionality 0 0 7.53 Electronic Functionality 0 0 7.53 Company Satisfaction 55 1 2 1 3 2 9 16 21 9 7.56 8 Support Satisfaction 55 1 1 1 1 1 1 4 5 18 22 9 7.56 8 Support Improvement 53 1 1 1 1 14 3 7 13 12 5 6.74 7 Company Loyalty 54 3 1 2 1 1 1 3 10 10 22 9 7.09 8 Open Source Interest 53 15 7 4 5 3 10 2 2 2 3 0 3.04 3 Category Total Yes percent Considering new ILS 56 6 10.71% Considering new Interface 56 2 3.57% System Installed on time? 56 48 85.71%	Product: Atriuum Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 7 1 2 1 3 9 7.14 8 ILS Functionality 0 0 7.14 Print Functionality 0 0 7.14 Electronic Functionality 0 0 7.14 Company Satisfaction 7 1 1 2 3 9 7.57 8 Support Satisfaction 6 1 1 2 2 8 7.50 8 Support Improvement 0 not applicable Company Loyalty 7 1 1 2 1 2 7 6.86 7 Open Source Interest 6 3 2 1 1 2.17 2 Category Total Yes percent Considering new ILS 7 1 14.29% Considering new Interface 7 0 0.00% System Installed on time? 7 5 71.43%	Product: Atriuum Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 5 1 1 2 1 8 6.40 8 ILS Functionality 0 0 6.40 Print Functionality 0 0 6.40 Electronic Functionality 0 0 6.40 Company Satisfaction 6 1 1 2 2 7 6.17 7 Support Satisfaction 6 1 1 2 1 1 6 5.83 6 Support Improvement 0 not applicable Company Loyalty 6 1 1 1 2 1 8 5.83 8 Open Source Interest 6 2 3 1 1 1.50 1 Category Total Yes percent Considering new ILS 6 0 0.00% Considering new Interface 6 0 0.00% System Installed on time? 6 1 16.67%

Comments

Anytime that I have had to call customer support for an issue, they always return a call in a timely manner and they work on the issue until it is resolved. Best customer service I've ever dealt with. It is a pleasure to call them. (Type: Public)

VERY SATISIFIED WITH BOOKSYSTEMS (Type: Public)

Have made simple suggestions to company reps and get no response. I have suggested things like changing the wording to say "overdue item", instead of "overdue book" as it now does. Staff get confused when the circulation message says overdue book, but the item is really a DVD or some other type material, which then causes the patron to get upset and proclaim loudly that they have never checked out a book by that title. I really don't think the company has ever done any usability studies for patrons or librarians for their product. They "hide" settings under misleading nomenclature, like putting the settings for changing the printer alignment for barcodes under a link that says "Choose barcode fields" (title, author, etc.), rather than "Choose barcode settings." Running a report for items not used within last x days (3 years) does not include items that have never been used since you purchased the system. The "Help" documentation is severely lacking. (Type: Public)

Typically good customer service for easy questions. Some more technical problems have taken some time to work through but a solution is normally found in the end. Nice to get a human on the phone! (Type: Public)

These answers are based on 6 month knowledge. This directorship and new staff is just 7 months old. (Type: Public)

Atriuum is a vast improvement over our CircPlus. (Type: Public)

the system has yet come up with a simple way to keep data for routing materials to other branches (Type: Public)

We are currently merging the three school libraries into our catalog. The school district has seen fit to provide no staffing for their middle and high school libraries and has had no one cataloging the high school for several years (a surprise to me). Now the public library is paying for their ILS and I'm cataloging for them. Book Systems merged as much as it could and helped the elementary school's staff feel comfortable with Atriuum. (Type: Public)

We are very pleased with our ILS company. Reports are great, they are always improving the product, and tech support is always there for us. (Type: Public)

The conversion process and tech support with Atriuum Book Systems has been excellent. I never had this quality and speed of help with any other system. (Type: Public)

yearly circulation=28,263 service population=4345 with large influx of summer population. (Type: Public)

We upgraded from Winnebago Spectrum to Atriuum in September. We have been very happy with the service, and the training. (Type: Public)

I inherited this ILS 5 months ago, so I cannot speak about past performance or customer service improvements. (Type: Public)

Conversion to Atriuum went very well and the representatives from Book Systems were very helpful and willing to answer all our questions. (Type: Public)

the only real problems we have had is that their are times when the system becomes slow and you may have to restart the application (Type: Public)

This past year, I established a user's group for about 30 libraries in[...] region; the company has been very receptive and supportive of this effort. (Type: Public)

We have only been using this system for less than two months and my answers reflect my newness to the product and the company. (Type: Public)

I have been very pleased with Books Systems over the last year. Significant improvements have been made. Customer service is prompt and pleasant. I can see a huge improvement in the software. (Type: Public)

I don't understand what an open source ILS product is. We us Atriuum Booksystems and are very happy with our choice and use nothing more. (Type: Public)

We feel that Atriuum is a good product for the amount of money spent. It has many limitations, but the company does try to make positive changes. These changes, however, are slow in coming. Unfortunately the company recently pushed an upgrade without my permission. This caused problems with our system and inconvenienced our patrons. Eventually to problems were solved and an aploogy was received. (Type: Public)

Book Systems has been accommodating and made our transition easy. Their personnel are friendly and helpful. (Type: School)

Customer service with our vendor, Book Systems has exceeded my expectations. (Type: School)

We just got 3M e-books and they do not interface with Atrium. It would be great if they did. (Type: Public)

We do not have electronic resources, per question 4 (Type: Public)

Atriuum works very well for our combined public/school library. Both types of needs are met for our staff and patrons. Directorship changing this coming summer to implement both ebooks and other ILS considerations. (Type: Public)

Atriuum works very well for our combined public/school library serving the staff and patron needs of our rural community. We plan to add e-books within the next two years and will be able to comment on its proficiency with electronic resources at that time. (Type: Public)

We are moderately pleased with our service, and are not at this time considering switching providers. We do have some persistent issues for which there seem to be no solutions. For instance, we seem to have a periodic problem with scanning items, but those items still showing as checked out, even though they are in the building. Suggestions from Atriuum have not solved the issue. Further effort is needed, and we are willing to help in any way we can. (Type: Public)

The ILS is very reasonably priced and provides a good range of services for small libraries. I particularly like that it is cloud-based since the city does not have a full-time IT person. (Type: Public)

The previous ILS our libraries in this system used was Athena which was purchased by Follett. The customer service we did NOT receive from these companies was the driving force in our decision to choose Book Systems. We have not been disappointed. The personal touch the company puts on providing assistance is outstanding. (Type: School)

One the questions I put not likely I have no idea what those things are. (Type: Public)

Atriuum is available on the Internet so our patrons can connect to the catalog. (Type: Public)

Other than [...] , we do not currently have electronic resources to manage through Atriuum so cannot rate this service. (Type: Public)

The county purchased this program for every school after careful consideration of the features and proposed training plan. (Type: School)

We just began with our current ILS in October, so it is still somewhat new to us. We are very satisfied so far. (Type: School)

This is my 1st year in a district using Atriuum. I previously worked with Follett Destiny in a different school district. Although I do not have any issues with the current system, I sometimes still miss Destiny. (Type: School)

This company has been very responsive to expressed changes we wanted to see in the software. They are beyond our expectations and best of all affordable. (Type: Public)

The tech support has gotten better within the last few months. (Type: Public)

We are happy with Book Systems (Type: Public)

- (Type: School)

I am very happy with my current automation system and will not be looking for other ILS services. (Type: School)

very user friendly (Type: Public)

We love Book Systems. Their tech support and customer service is exemplary! (Type: School)

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Library Technology Guides is a service provided by Marshall Breeding, independent consultant, author, and speaker.