Library Technology Guides

Statistical Report for EOS.Web

2013 Survey Results	2012 Survey Results	2011 Survey Results	2010 Survey Results	2009 Survey Results	2008 Survey Results	2007 Survey Results
Product: EOS.Web Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 39 1 1 1 3 5 10 8 10 7 7.10 7 ILS Functionality 38 1 2 6 3 6 10 10 8 7.08 8 Print Functionality 39 3 2 4 7 7 16 9 7.56 8 Electronic Functionality 36 1 1 1 1 2 4 7 6 8 5 8 6.31 7 Company Satisfaction 39 2 1 2 10 10 14 9 7.54 8 Support Satisfaction 39 1 1 2 1 3 10 21 9 7.90 9 Support Improvement 39 1 4 8 1 9 5 11 9 6.77 7 Company Loyalty 38 3 2 1 2 5 9 16 9 7.26 8 Open Source Interest 39 15 5 5 5 3 1 3 1 1 0 2.05 1 Category Total Yes percent Considering new ILS 39 5 12.82% Considering new Interface 39 7 17.95% System Installed on time? 39 37 94.87% Average Collection size: 64333 Type Count Public 0 Academic 6 School 1 Consortia 0 Special 8 Size Category Count [1] Under 10,000 9 [2] 10,001-100,000 20 [3] 100,001-250,000 5 [4] 250,001-1,000,000 1 [5] 1,000,001-10,000,000 0 [6] over 10,000,001 0	Product: EOS.Web Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 37 1 3 6 15 8 4 7 6.95 7 ILS Functionality 37 1 2 3 5 11 12 3 8 6.89 7 Print Functionality 0 0 6.89 Electronic Functionality 0 0 6.89 Company Satisfaction 37 3 1 7 3 15 8 8 7.19 8 Support Satisfaction 37 2 7 10 18 9 7.97 8 Support Improvement 35 2 13 2 4 7 7 5 6.63 7 Company Loyalty 37 2 1 2 2 1 7 8 14 9 7.14 8 Open Source Interest 36 19 2 4 2 4 1 3 1 0 1.78 0 Category Total Yes percent Considering new ILS 37 5 13.51% Considering new Interface 37 3 8.11% System Installed on time? 37 35 94.59% Average Collection size: 65360 Type Count Public 1 Academic 5 School 2 Consortia 0 Special 5 Size Category Count [1] Under 10,000 7 [2] 10,001-100,000 19 [3] 100,001-250,000 5 [4] 250,001-1,000,000 1 [5] 1,000,001-10,000,000 0 [6] over 10,000,001 0	Product: EOS.Web Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 20 1 4 10 5 8 7.95 8 ILS Functionality 20 1 2 7 6 4 7 7.50 8 Print Functionality 0 0 7.50 Electronic Functionality 0 0 7.50 Company Satisfaction 20 2 13 5 8 8.15 8 Support Satisfaction 20 3 7 10 9 8.35 9 Support Improvement 20 6 3 5 2 4 5 6.75 7 Company Loyalty 20 1 1 6 12 9 8.35 9 Open Source Interest 20 11 2 1 1 2 1 1 1 0 1.65 0 Category Total Yes percent Considering new ILS 20 1 5.00% Considering new Interface 20 0 0.00% System Installed on time? 20 19 95.00% Average Collection size: 34479 Type Count Public 0 Academic 0 School 0 Consortia 0 Special 1 Size Category Count [1] Under 10,000 5 [2] 10,001-100,000 12 [3] 100,001-250,000 1 [4] 250,001-1,000,000 0 [5] 1,000,001-10,000,000 0 [6] over 10,000,001 0	Product: EOS.Web Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 8 1 1 1 4 1 8 6.88 8 ILS Functionality 0 0 6.88 Print Functionality 0 0 6.88 Electronic Functionality 0 0 6.88 Company Satisfaction 8 1 1 1 4 1 8 6.75 8 Support Satisfaction 8 1 1 5 1 8 6.88 8 Support Improvement 8 1 2 1 1 2 1 5 6.13 7 Company Loyalty 8 1 1 1 3 2 8 6.63 8 Open Source Interest 8 2 2 2 1 1 0 2.50 2 Category Total Yes percent Considering new ILS 8 0 0.00% Considering new Interface 8 0 0.00% System Installed on time? 8 7 87.50% Average Collection size: 45095 Type Count Public 0 Academic 1 School 0 Consortia 0 Special 1 Size Category Count [1] Under 10,000 1 [2] 10,001-100,000 3 [3] 100,001-250,000 0 [4] 250,001-1,000,000 0 [5] 1,000,001-10,000,000 0 [6] over 10,000,001 0	Product: EOS.Web Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 4 1 1 2 7 5.00 7 ILS Functionality 0 0 5.00 Print Functionality 0 0 5.00 Electronic Functionality 0 0 5.00 Company Satisfaction 4 1 2 1 7 5.50 7 Support Satisfaction 4 1 1 2 8 5.75 8 Support Improvement 4 1 1 1 1 0 4.25 5 Company Loyalty 4 2 1 1 5 6.75 8 Open Source Interest 4 2 1 1 2 4.25 4 Category Total Yes percent Considering new ILS 4 1 25.00% Considering new Interface 4 0 0.00% System Installed on time? 4 4 100.00%	Product: EOS.Web Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 6 1 2 2 1 7 7.50 8 ILS Functionality 0 0 7.50 Print Functionality 0 0 7.50 Electronic Functionality 0 0 7.50 Company Satisfaction 6 1 2 2 1 7 7.50 8 Support Satisfaction 6 1 1 2 2 8 7.83 8 Support Improvement 0 not applicable Company Loyalty 6 1 1 1 1 1 1 3 6.33 7 Open Source Interest 6 1 2 2 1 2 3.00 3 Category Total Yes percent Considering new ILS 6 1 16.67% Considering new Interface 6 0 0.00% System Installed on time? 6 5 83.33%	Product: EOS.Web Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 2 1 1 2 4.50 7 ILS Functionality 0 0 4.50 Print Functionality 0 0 4.50 Electronic Functionality 0 0 4.50 Company Satisfaction 3 1 1 1 2 6.00 7 Support Satisfaction 3 1 1 1 2 6.00 7 Support Improvement 0 not applicable Company Loyalty 3 1 1 1 2 6.00 7 Open Source Interest 3 2 1 0 1.67 0 Category Total Yes percent Considering new ILS 3 0 0.00% Considering new Interface 3 0 0.00% System Installed on time? 3 1 33.33%

Comments

EOS International is an extremely good product and the EOS team is very responsive to questions and to suggestions for improvements. (Type: Special)

EOS was acquired by SyrsiDynex recently so it will be interesting to see what happens next year. I don't believe there will be any significant change in the short term. (Type: Government Agency)

This company just merged with SirsiDynix so talking with both companies on what is and will be in the near term relative to my contract renewal being up for grabs in 2014. (Type: Museum)

Just finished implementation Nov 22, 2013 (Type: Military)

We just migrated to EOS this year. Very satisfied. (Type: Medical)

EOS has great technical support and extensive training. They also allow users to give input into further development and improvement ideas. (Type: Government Agency)

None (Type: Medical)

Very easy to use drag and drop Template Designer for quickly ramping up ones OPAC Discovery interface with no special HTML or Web design skills required. (Type: Government Agency)

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