Library Technology Guides

Statistical Report for Evergreen -- Equinox Software

2013 Survey Results	2012 Survey Results	2011 Survey Results	2010 Survey Results	2009 Survey Results	2008 Survey Results	2007 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 54 1 3 3 2 7 14 13 11 7 6.89 7 ILS Functionality 54 2 2 2 1 3 9 10 15 10 8 6.76 7 Print Functionality 54 1 1 3 2 5 11 19 12 8 7.26 8 Electronic Functionality 54 4 1 2 5 3 10 3 15 6 5 7 5.52 6 Company Satisfaction 53 1 2 1 2 2 4 11 17 13 8 7.11 8 Support Satisfaction 52 1 1 1 3 5 4 11 12 14 9 7.02 8 Support Improvement 53 1 1 2 8 6 13 12 10 7 6.85 7 Company Loyalty 52 2 2 1 3 4 1 10 12 17 9 7.00 8 Open Source Interest 47 6 1 3 2 1 2 5 27 9 6.94 9 Category Total Yes percent Considering new ILS 54 1 1.85% Considering new Interface 54 2 3.70% System Installed on time? 54 45 83.33% Average Collection size: 186961 Type Count Public 43 Academic 5 School 0 Consortia 0 Special 1 Size Category Count [1] Under 10,000 3 [2] 10,001-100,000 32 [3] 100,001-250,000 11 [4] 250,001-1,000,000 5 [5] 1,000,001-10,000,000 2 [6] over 10,000,001 0	Product: Evergreen -- Equinox Software Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 85 9 4 3 9 8 23 20 9 7 6.21 7 ILS Functionality 85 1 3 15 7 11 24 16 8 7 6.29 7 Print Functionality 0 0 6.29 Electronic Functionality 0 0 6.29 Company Satisfaction 85 1 2 12 8 6 19 18 19 7 6.81 7 Support Satisfaction 84 1 1 1 3 12 5 8 16 14 23 9 6.71 7 Support Improvement 83 2 1 1 10 19 10 10 16 14 5 6.29 6 Company Loyalty 82 5 1 1 10 5 4 16 19 21 9 6.65 7 Open Source Interest 72 8 2 1 1 2 1 3 6 48 9 7.29 9 Category Total Yes percent Considering new ILS 89 0 0.00% Considering new Interface 89 3 3.37% System Installed on time? 89 76 85.39% Average Collection size: 1089334 Type Count Public 80 Academic 2 School 1 Consortia 0 Special 1 Size Category Count [1] Under 10,000 4 [2] 10,001-100,000 60 [3] 100,001-250,000 11 [4] 250,001-1,000,000 8 [5] 1,000,001-10,000,000 2 [6] over 10,000,001 1	Product: Evergreen -- Equinox Software Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 50 1 1 1 4 2 9 18 9 5 7 6.52 7 ILS Functionality 49 1 1 2 3 3 8 20 8 3 7 6.29 7 Print Functionality 0 0 6.29 Electronic Functionality 0 0 6.29 Company Satisfaction 50 2 3 2 4 4 5 21 9 8 6.90 8 Support Satisfaction 50 2 1 3 5 7 5 17 10 8 6.86 8 Support Improvement 48 2 1 1 16 6 4 12 6 5 6.27 6 Company Loyalty 48 5 2 1 2 2 3 5 9 19 9 6.69 8 Open Source Interest 38 3 1 1 2 1 2 1 27 9 7.53 9 Category Total Yes percent Considering new ILS 52 1 1.92% Considering new Interface 52 1 1.92% System Installed on time? 52 44 84.62% Average Collection size: 120847 Type Count Public 49 Academic 2 School 0 Consortia 0 Special 0 Size Category Count [1] Under 10,000 2 [2] 10,001-100,000 30 [3] 100,001-250,000 6 [4] 250,001-1,000,000 8 [5] 1,000,001-10,000,000 0 [6] over 10,000,001 0	Product: Evergreen -- Equinox Software Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 0 0 120846.54 ILS Functionality 0 0 120846.54 Print Functionality 0 0 120846.54 Electronic Functionality 0 0 120846.54 Company Satisfaction 0 0 120846.54 Support Satisfaction 0 0 120846.54 Support Improvement 0 0 120846.54 Company Loyalty 0 0 120846.54 Open Source Interest 0 0 120846.54 Category Total Yes percent Considering new ILS 0 0 0.00% Considering new Interface 0 0 0.00% System Installed on time? 0 0 0.00% Average Collection size: 120847 Type Count Public 0 Academic 0 School 0 Consortia 0 Special 0 Size Category Count [1] Under 10,000 0 [2] 10,001-100,000 0 [3] 100,001-250,000 0 [4] 250,001-1,000,000 0 [5] 1,000,001-10,000,000 0 [6] over 10,000,001 0	Product: Evergreen -- Equinox Software Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 0 0 120846.54 ILS Functionality 0 0 120846.54 Print Functionality 0 0 120846.54 Electronic Functionality 0 0 120846.54 Company Satisfaction 0 0 120846.54 Support Satisfaction 0 0 120846.54 Support Improvement 0 0 120846.54 Company Loyalty 0 0 120846.54 Open Source Interest 0 0 120846.54 Category Total Yes percent Considering new ILS 0 0 0.00% Considering new Interface 0 0 0.00% System Installed on time? 0 0 0.00%	Product: Evergreen -- Equinox Software Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 0 0 120846.54 ILS Functionality 0 0 120846.54 Print Functionality 0 0 120846.54 Electronic Functionality 0 0 120846.54 Company Satisfaction 0 0 120846.54 Support Satisfaction 0 0 120846.54 Support Improvement 0 not applicable Company Loyalty 0 0 120846.54 Open Source Interest 0 0 120846.54 Category Total Yes percent Considering new ILS 0 0 0.00% Considering new Interface 0 0 0.00% System Installed on time? 0 0 0.00%	Product: Evergreen -- Equinox Software Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 0 0 120846.54 ILS Functionality 0 0 120846.54 Print Functionality 0 0 120846.54 Electronic Functionality 0 0 120846.54 Company Satisfaction 0 0 120846.54 Support Satisfaction 0 0 120846.54 Support Improvement 0 not applicable Company Loyalty 0 0 120846.54 Open Source Interest 0 0 120846.54 Category Total Yes percent Considering new ILS 0 0 0.00% Considering new Interface 0 0 0.00% System Installed on time? 0 0 0.00%

Comments

Evergreen is an open source product that is limited by [...] lack of willingness to implement change. There is no acquisitions module, a serious lack in an ILS. We had challenges implementing RFID with our version of EG, but they have been resolved for the most part. (Type: Public)

Using an open source ILS for 1.5 yrs. It's been very rocky mainly due to the size of our consortium and lack of adequate quality assurance testing by software support company prior to implementation. Several libraries and many staff members and library patrons in this consortium have been extremely disappointed and concerned this ILS is the correct choice for this group of libraries. [...] is working very hard to improve the OS software, but it has been a very rough first two years. Some libraries still have doubts about whether to consider a different ILS. (Type: Public)

WE went 'live' on SITKA/Evergreen 2008 (Type: Public)

The Evergreen ILS is an open source program. (Type: Public)

We cannot afford to change and could not possibly offer the resource sharing options availabel in [...] with any other option. (Type: Public)

[...] is a multi-type consortium of 72 libraries in over 120 locations in two [...] provinces, using the Evergreen open source ILS in a centrally hosted environment. Sitka has its own dedicated support team for member libraries, with assistance from, as well as providing assistance to, the wider Evergreen open source community. Suggestions regarding this survey: The survey is written for the more traditional vendor/customer dynamic. As an open-source, self-supporting and community-supported ILS in a consortial environment, it is very difficult to answer several of these questions accurately, e.g. "Where does this library direct most of its ILS Support issues" - would be helpful to have a third option such as "Self-supported"; "How likely is it that this library would consider implementing an open source ILS?" - suggest adding at least one question that asks if the ILS currently in use is open source or not. Thank you very much for the opportunity to respond to this survey! (Type: Consortium)

The Library System deals directly with the company on any issues that we may have. As far as I know, the problems are dealt with quickly. I do not remember the exact details of why we did not migrate on time, but I do know that it was delayed. (Type: Public)

Streaming video 9,000; 5000 video, 140,000 ebooks (Type: Academic)

We have an existing discovery layer but we found they did not have enough contacts in the publishing/book world to deliver proper cover art, summaries, reviews and awards for our catalog. We are looking for a more robust content provider that incudes DVD, CD as well as books (Type: Public)

We have discussed concerns about existing ILS but are just in beginning stages (Type: Consortium)

The system has been unstable and we have response time issues. Equinox seems to be responsive, but as members of a state consortium we don't actually have access to the vendor - we have to go through the State Library for everything. Therefore, we don't have first hand knowledge, and have to rely on what we are told. (Type: Public)

The core functions of the Evergreen software work well, and we are generally satisfied. (Type: Consortium)

Several questions are beyond our scope as decisions are made on the system level and I have no input at this time. (Type: Public)

The system would be easier for us to use if we had the man-power to make all the minor tweeks needed to make the system work better. Even then, these minor tweeks would only help to a certain extent. Overall Evergreen just seems to be a poorly constructed system built by non-Librarians that should probably get an entire overhaul. Evergreen is not a good fit for academic/special libraries either, having been originally built for large public consortia. (Type: Music)

Already using open source ILS (Type: Public)

We were able to move from Sirsi Unicorn to the Evergreen system in a month due to the hard work of the Library team and the Equinox company, which was very responsive. (Type: Academic)

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