Library Technology Guides

Statistical Report for Koha -- ByWater Solutions

2013 Survey Results	2012 Survey Results	2011 Survey Results	2010 Survey Results	2009 Survey Results	2008 Survey Results	2007 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 89 1 1 2 3 8 19 27 28 9 7.61 8 ILS Functionality 89 1 1 2 4 9 29 25 18 7 7.29 7 Print Functionality 89 1 2 1 2 3 15 32 33 9 7.84 8 Electronic Functionality 85 3 3 2 1 3 10 12 17 20 14 8 6.46 7 Company Satisfaction 89 1 1 2 1 3 5 10 25 41 9 7.83 8 Support Satisfaction 88 1 2 1 1 4 3 10 24 42 9 7.84 8 Support Improvement 82 1 1 1 13 8 11 19 28 9 7.30 8 Company Loyalty 88 4 2 2 1 7 1 9 14 48 9 7.48 9 Open Source Interest 78 2 1 1 1 1 6 2 2 62 9 8.00 9 Category Total Yes percent Considering new ILS 91 3 3.30% Considering new Interface 91 7 7.69% System Installed on time? 91 85 93.41% Average Collection size: 100698 Type Count Public 53 Academic 21 School 3 Consortia 0 Special 2 Size Category Count [1] Under 10,000 5 [2] 10,001-100,000 57 [3] 100,001-250,000 16 [4] 250,001-1,000,000 6 [5] 1,000,001-10,000,000 0 [6] over 10,000,001 0	Product: Koha -- ByWater Solutions Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 63 1 1 5 14 25 17 8 7.78 8 ILS Functionality 63 1 1 2 4 18 27 10 8 7.48 8 Print Functionality 0 0 7.48 Electronic Functionality 0 0 7.48 Company Satisfaction 63 1 1 1 2 12 11 35 9 8.11 9 Support Satisfaction 63 1 1 2 14 12 33 9 8.05 9 Support Improvement 59 1 2 4 5 5 6 13 23 9 7.27 8 Company Loyalty 61 2 2 2 2 8 8 37 9 8.02 9 Open Source Interest 57 2 1 2 2 3 2 45 9 8.21 9 Category Total Yes percent Considering new ILS 65 0 0.00% Considering new Interface 65 1 1.54% System Installed on time? 65 59 90.77% Average Collection size: 148035 Type Count Public 40 Academic 11 School 3 Consortia 0 Special 1 Size Category Count [1] Under 10,000 4 [2] 10,001-100,000 44 [3] 100,001-250,000 9 [4] 250,001-1,000,000 5 [5] 1,000,001-10,000,000 1 [6] over 10,000,001 0	Product: Koha -- ByWater Solutions Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 59 1 1 3 3 13 23 15 8 7.61 8 ILS Functionality 59 1 1 3 9 17 17 11 7 7.25 7 Print Functionality 0 0 7.25 Electronic Functionality 0 0 7.25 Company Satisfaction 59 2 1 1 8 18 29 9 8.07 8 Support Satisfaction 59 1 2 3 7 11 35 9 8.17 9 Support Improvement 56 1 11 6 4 9 25 9 7.43 8 Company Loyalty 59 2 2 2 3 3 9 38 9 7.98 9 Open Source Interest 49 2 1 1 2 2 3 38 9 8.06 9 Category Total Yes percent Considering new ILS 62 0 0.00% Considering new Interface 62 5 8.06% System Installed on time? 62 59 95.16% Average Collection size: 104566 Type Count Public 42 Academic 7 School 3 Consortia 0 Special 2 Size Category Count [1] Under 10,000 7 [2] 10,001-100,000 34 [3] 100,001-250,000 8 [4] 250,001-1,000,000 5 [5] 1,000,001-10,000,000 0 [6] over 10,000,001 0	Product: Koha -- ByWater Solutions Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 37 1 2 12 8 14 9 7.86 8 ILS Functionality 0 0 7.86 Print Functionality 0 0 7.86 Electronic Functionality 0 0 7.86 Company Satisfaction 37 4 14 19 9 8.41 9 Support Satisfaction 36 3 14 19 9 8.44 9 Support Improvement 37 1 3 10 23 9 8.46 9 Company Loyalty 37 2 6 29 9 8.73 9 Open Source Interest 37 37 9 9.00 9 Category Total Yes percent Considering new ILS 40 1 2.50% Considering new Interface 40 1 2.50% System Installed on time? 40 36 90.00% Average Collection size: 57706 Type Count Public 26 Academic 8 School 1 Consortia 0 Special 1 Size Category Count [1] Under 10,000 4 [2] 10,001-100,000 28 [3] 100,001-250,000 5 [4] 250,001-1,000,000 1 [5] 1,000,001-10,000,000 0 [6] over 10,000,001 0	Product: Koha -- ByWater Solutions Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 1 1 9 9.00 9 ILS Functionality 0 0 9.00 Print Functionality 0 0 9.00 Electronic Functionality 0 0 9.00 Company Satisfaction 1 1 9 9.00 9 Support Satisfaction 1 1 9 9.00 9 Support Improvement 1 1 9 9.00 9 Company Loyalty 1 1 9 9.00 9 Open Source Interest 1 1 9 9.00 9 Category Total Yes percent Considering new ILS 1 0 0.00% Considering new Interface 1 0 0.00% System Installed on time? 1 1 100.00%	Product: Koha -- ByWater Solutions Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 0 0 9.00 ILS Functionality 0 0 9.00 Print Functionality 0 0 9.00 Electronic Functionality 0 0 9.00 Company Satisfaction 0 0 9.00 Support Satisfaction 0 0 9.00 Support Improvement 0 not applicable Company Loyalty 0 0 9.00 Open Source Interest 0 0 9.00 Category Total Yes percent Considering new ILS 0 0 0.00% Considering new Interface 0 0 0.00% System Installed on time? 0 0 0.00%	Product: Koha -- ByWater Solutions Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 0 0 9.00 ILS Functionality 0 0 9.00 Print Functionality 0 0 9.00 Electronic Functionality 0 0 9.00 Company Satisfaction 0 0 9.00 Support Satisfaction 0 0 9.00 Support Improvement 0 not applicable Company Loyalty 0 0 9.00 Open Source Interest 0 0 9.00 Category Total Yes percent Considering new ILS 0 0 0.00% Considering new Interface 0 0 0.00% System Installed on time? 0 0 0.00%

Comments

We currently do use an open-sourse ILS, Koha, and have for a few years. (Type: Public)

System is brand new. Still getting the kinks out. (Type: Public)

The Authority control on Koha is improving over time, but there are notable features missing that slow the cataloging department way down. (Type: Academic)

Very pleased with Koha, especially public interface (Type: Academic)

We have had Koha for only 6 months. (Type: Public)

For digital collection, we get marc records from our vendors for digital content. These records include a link to the digital content from our opac. Bywater solutions has been a pleasure to work with. Their service levels are great- and their knowledge of their product is also top notch. (Type: Public)

Searching capability less satisfactory than traditional ILS. Searching by "title as phrase" or keyword often produces less than desirable results especially on the part of patrons who often don't understand how to search. Reports are also not as good as "canned" reports in traditional ILS. However, there are reports on the Koha wiki that can be adapted for use and ByWater has been great about helping construct individual reports as needed. Fact is, our limited staff does not have the ability/desire to learn SQL better. In summary, Koha is the extremely cost effective solution we needed and ByWater Solutions has been responsive to our needs. (Type: Public)

Circulation is now at 20,000 items (Type: Public)

Koha is not yet installed as our ILS. It is expected to be up by next summer. (Type: Academic)

OPAC functions are managed in the discovery interface--WCL. The ILS is for back office operations. (Type: Academic)

Bywater hosts and assists in support of our Koha installation which is part of a consortium of [...]. We couldn't have picked a better partner. (Type: Public)

We have had 2 Koha vendors (ByWater & PTFS). Both provided bad service and a product that was not fully functional for the needs of our library. (Type: Public)

With our previous proprietary ILS we were paying for the license to use the system; support and training requests were met with a bill; there was no option to customize the system or to participate in the development of new features that we considered important--only to purchase the next level package. With Koha we have an Open Source product that meets our needs; provides more up to date services to our users; is under constant development; and we are able to sponsor or to join forces with other Koha libraries to develop new features--all at lesser cost and with excellent support. (Type: Academic)

Overall we are happy with Koha ILS. Subject heading authority control is far from satisfactory. (Type: Academic)

Using an open source product now. (Type: Public)

Excellent ILS for our needs. Excellent customer support. (Type: Public)

ByWater Solutions is our Koha support vendor. (Type: Public)

We are currently using Koha so are using an open source ILS with ByWater Solutions as our service company. (Type: Public)

Where does this library direct most of its ILS support issues? Does not include an optional response for community support. (Type: Public)

The migration from Sirsi Dynix Horizon to Koha is still ongoing 6 months after work began. I think this was made unnecessarily difficult because of our agency's decision not to pay Sirsi Dynix for our data. This has caused ByWater to try to extract and map the data which takes a very long time. (Type: State)

By-Water Solutions is extremely responsive to needs of the end user. Their staff is helpful from the top on down. (Type: Academic)

For the most part, ByWater Solutions is great at responding right away to problems; I'd say 80 - 90% of the time, they respond to an issue within 24 hours of posting a ticket, even on the weekends. For the "easy" questions, they resolve them same business day as the posting of the ticket. (Type: Public)

We love working with open-source Koha because we can customize for Acquisition and Circulation Department needs. (Type: Public)

Sorry, but this question does not make sense to me: Would the library consider working with this company again if it were to migrate to a new ILS in the future? (Type: Public)

KOHA is very flexible, but you have to really know SQL, et al in order to use it well. ByWater expensive to host. No browse search. Don't find it as useful as some other system's I've used. Too busy and understaffed to learn programming and sql at this point in my life, although I would like to. (Type: Public)

Our library has almost no electronic resources and we have elected not to integrate them with our ILS due to consortial concerns, therefore the answer to the question "How effective is this product in managing your library's electronic resources?" should really be "Does not apply." (Type: Public)

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